I had a split sole in a pair of shoes I bought 8 months ago. Contacted ECCO and they said there was nothing they could do. Contacted 121 and received a Quick and no quibble exchange - brilliant. Cust... Voir plus
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Lisez les avis des autres
Well hidden gem! Found this shop while looking for some Clark’s shoes which were on sale after Christmas. Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re... Voir plus
L'entreprise a répondu
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue. 121 Shoes answ... Voir plus
L'entreprise a répondu
Pleasantly surprised by quick and efficient delivery. They have even included a return bag inside a shoe box with printed delivery address. Never got this from any other shop, so first time for everyt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Order online today with fast, hassle-free delivery for some of the biggest names in Women's, Kid's and Mens footwear at 121 Shoes. Get 10 % off for newsletter subscription.
Coordonnées de contact
6 Lady Road, Cameron Toll Shopping Centre, EH16 5PB, Edinburgh, Royaume-Uni
- 07715 638527
- hello@shoes121.co.uk
- 121shoes.co.uk
4,8
Excellent
436 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Well hidden gem!
Well hidden gem!
Found this shop while looking for some Clark’s shoes which were on sale after Christmas.
Perfect transaction, even returns bag included. Just in case. Also, easily contacted auto re service, very professional indeed. Thank you
6 avril 2024
Réponse de 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you :)
Reliable and quick
Quick and easy to order and fast delivery, kept updated on progress of delivery too. Would use again
9 avril 2024
Réponse de 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you！
Good experience
I would have given 5 stars but I have a query and can not get hold of anyone.
6 avril 2024
Réponse de 121Shoes
Hi there,
Thank you for reaching out to us and for your feedback. We apologize for any inconvenience you've experienced in trying to reach us.
We strive to provide excellent customer service, and we're sorry to hear that you've had difficulty getting in touch with us regarding your query. We're here to help!
Please feel free to email us at hello@shoes121.co.uk with your query, and we'll do our best to assist you promptly.
Once again, we apologize for any inconvenience caused and appreciate your patience.
The shoes were a difficult fit
14 mars 2024
Réponse de 121Shoes
Thank you for taking the time to share your feedback. We're sorry to hear that the shoes didn't fit as expected. Ensuring the perfect fit for our customers is of utmost importance to us, and we regret any inconvenience this may have caused.
We would love to assist you further in finding a suitable pair of shoes that meet your needs and preferences. Please don't hesitate to reach out to our customer support team, and we'll do our best to find a solution that works for you.
Thank you once again for bringing this to our attention. We appreciate your support and hope to have the opportunity to serve you better in the future.
Perfect
Found this company by a random search for a product. Had never heard of them before, so did necessary checks before ordering. I ordered a limited pair of Skechers at a reduced price in the sale. Shoes arrived next day, perfectly packaged with even a return bag. Very happy with my limited edition Skechers and the great experience from purchasing from this company. Great communication, quick delivery, perfect shoes. Highly recommended!
15 février 2024
Avis spontané
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Ordered a pair of Skechers which were a…
Ordered a pair of Skechers which were a good price. They arrived quickly, with a returns bag inside incase I needed to return (which I didnt) I had a query on ordering, and emailed 121, who replied quickly. I can recommend this site.
23 mars 2024
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Good, reliable service
Prices were good and delivery was quick. I had to return the shoes as they were too narrow for my feet, but I received a refund within a few days.
11 mars 2024
Réponse de 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Really quick delivery.
Really quick delivery.
No worrying incase the shoes don't fit with free returns.
5 mars 2024
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Fantastic price fast shipping great…
Fantastic price fast shipping great product say no more.
14 février 2024
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Réponse de 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Don’t judge a shop by its name!
Pleasantly surprised by quick and efficient delivery. They have even included a return bag inside a shoe box with printed delivery address. Never got this from any other shop, so first time for everything I guess. Was little hesitant due to shop name, but quick look online assured me otherwise and rightly so. Will buy again, need be, and very much recommended.
12 février 2024
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
Would use again
My last order was cancelled so they refunded the money very quickly. I reordered and the item came on time. Would order from them again.
10 février 2024
Réponse de 121Shoes
Thanks for sharing your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Good value will use againGood price.Well presented.Kept advised…
Good price.Well presented.Kept advised of progress and delivered in good time.Will use as fain
9 février 2024
Réponse de 121Shoes
Thank you for taking the time to share your shopping experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and that our shoes have met your expectations. At 121 Shoes, we always strive to provide high-quality products and excellent customer service. We love receiving positive feedback from our customers! It makes us happy and motivated to keep delivering the best shopping experience possible for you. Thank you once again for your kind words, and we hope to see you soon!
very efficent company ,fast delivery…
very efficent company ,fast delivery and great after sales thanks
30 décembre 2023
Réponse de 121Shoes
Thanks for sharing your experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Bought a pair of Solovair boots in…
Bought a pair of Solovair boots in their Boxing Day sales. Fantastic price, but what persuaded me was free returns as had never tried this brand before so sizing potentially an issue.
121 Shoes answered a number of questions promptly before and after purchase and boots received and beautifully comfy out the box.
Will buy again from 121 Shoes.
26 décembre 2023
Réponse de 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Listed as in stock on site so ordered
Listed as in stock on site so ordered. Not in stock! At least the refund was pretty quick.
6 janvier 2024
Réponse de 121Shoes
Dear Emma,
I want to extend our sincere apologies for the less-than-pleasant experience you encountered during your recent shopping on our website. We sincerely apologize for the inconvenience caused by our error and fully comprehend the significant impact it has had on your purchase.
Your review is invaluable to us, and we are committed to ensuring a seamless and enjoyable shopping experience for you and all our customers.
We appreciate your patience and understanding as we work to resolve this matter. Thank you for taking the time to provide your feedback. We value your relationship with us and look forward to providing you with better service in the future.
Best regards,
121 Shoes Team
quick delivery and very good price
quick delivery and very good price. Mistake in number of shoes arriving but put right quickly.
26 décembre 2023
Réponse de 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Easy to order and good delivery service!
2 janvier 2024
Réponse de 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
Excellent thank you
2 janvier 2024
Réponse de 121Shoes
Thanks for sharing your positive experience with 121 Shoes on Trustpilot! We are delighted to hear that you are happy with your purchase and the service we provided. At 121 Shoes, we aim to provide our customers with top-notch products and unparalleled customer service. Your kind words motivate us to continue providing the best shopping experience for you.
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