123floor Avis 

681
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

So happy with my new floor. The team are great. Good advice from the start. Very patient with providing different samples. Great coordination with scheduling the work. And father and son team Paul and... Voir plus

Noté 5 sur 5 étoiles

We had a new Amtico floor laid by 123floor and i can honestly say we are delighted with the floor and the service we received from 123floor. Everything from the initial sale, through to the fitting wa... Voir plus

Noté 5 sur 5 étoiles

Another first class experience from 123 Flooring. Transformed a 1999 carpeted hall floor into a really stylish classic amtico flooring. Right from the start of selection and ordering by Charlie, measu... Voir plus

Noté 5 sur 5 étoiles

Have just had new carpets fitted throughout our town house. Just one word can be used to describe your service.. Faultless Your precise and well trained and professional fitters with a can-do... Voir plus

À propos de l'entreprise

  1. Magasin de moquette
  2. Entrepreneur spécialisé dans les revêtements de sol
  3. Magasin de revêtements de sol
  4. Magasin de tapis
  5. Fournisseur de bois et de laminés
  6. Service de pose de parquet

Écrit par l'entreprise

Leading flooring retailer in Hertfordshire and beyond. Carpets, Wooden Floors, Amtico, Karndean, all with our lifetime guarantee, finance available.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

681 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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4,8

Tous les avis

(681)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very professional service

Very professional service. Both Charlie and Rob were approachable, helpful, knowledgeable and greatly helped us to sort out our flooring issues. Their staff were also really good at what they do and carried out the work in an efficient and tidy manner. We will use this service again.

19 janvier 2020
Avis spontané
Noté 5 sur 5 étoiles

Would recommend you book well in advance as very popular!

Always at the end of the phone if needed, or will get back to you very quickly.
Had a small issue in one small area [not floor layers fault tho.] and they were extremely professional and prompt in dealing with it to full satisfaction. All involved pleasant and professional.

17 décembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Job well done

Quick, professional and competitive estimate. The carpet fitters worked extremely hard, left the place spotless and the carpets look great. Good job! Thanks.

16 décembre 2019
Avis spontané
Noté 4 sur 5 étoiles

Good service and pleasant and fitted…

Good service, pleasant and Accommodating and carpet fitted very quickly. Would have been a five if we had not found a pull in the hall carpet although it was very small I.e. 1 or 2 strands only and easily repaired.

6 décembre 2019
Avis spontané
Noté 4 sur 5 étoiles

We had a staircase runner fitted

We had a staircase runner fitted over two floors. The guys knew exactly what they were doing - from initial advise all the way through to installation. Really happy with the final result!

17 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Amtico flooring to bathroom

Really pleased with 123Floor. Excellent customer service. Amtico flooring to bathroom installed to high standard and on time. Would highly recommend.

5 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Amazing, really good service from start to finish. The fitter also went really above and beyond to help us.

28 octobre 2019
Avis spontané
Noté 5 sur 5 étoiles

Very pleased with service

Very pleased with service. Carpets looked really good and I was particularly impressed by their ability to move (and replace) heavy furniture so competently. Thank you.

28 octobre 2019
Avis spontané
Noté 3 sur 5 étoiles

We got there on the end but…

We got there on the end but disappointing service. First via email I was told they couldn’t come on the agreed date, which messed up my work plans and then when they did come Wayne, our fitter who was fantastic didn’t have the right tools. He kindly agreed to come back the following weekend to save me having me to take even more time off. No word from
Head office or apology from them. I wonder if they have got too big?

Reply by them not quite accurate i chases Charlie. As I said Wayne superb. Quality of floor good but head office disappointing. Thank you

25 octobre 2019
Avis spontané
Logo de 123floor

Réponse de 123floor

Dear Ms Freeland, we apologise for any inconvenience that was caused by not being able to complete the fitting of your floor as scheduled.

I have investigated this matter to understand what occurred.

The fitter reported to us that once he uplifted your existing floor covering he found that your current door profile had been cemented to your ceramic tiles by a third party and the fitter was concerned about using the wrong tool that would end up breaking the tiles.

He then left your home and went to several DIY outlets to try to find the item but unfortunately discovered it can only be obtained by special order which needed to be placed online. He then came back and reported this to you and promised to return the following Saturday so that you would not need to take any further time off.

Charlie spoke to you few days later as you were concerned that the tool would not arrive in time and you were promised a call would be made once the tool turned up. Charlie left you a voicemail on the Wednesday confirming that the fitter had the tool and would be with you on the Saturday as promised. The fitter did arrive on the Saturday and with the use of the correct tool did not break the ceramic tiles and managed to fit the new flooring without issue.

I’m very sorry that you feel we have let you down on this occasion and I can assure you we do take customer feedback very seriously. We strive to attain the highest levels of customer service and I do hope that we will be able to be of service to you again in the future.

Noté 5 sur 5 étoiles

Nice people to buy from

Nice people to buy from - they’re friendly, they arrive when they say they will for the quotation and the fitting and they do a quality job - can’t fault them. Prices seem fair - we’ve had two rooms done with Amtico as two separate jobs and I’m really pleased with the results - Thank you!

5 octobre 2019
Avis spontané

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