One Lasers customer service is above all others. From start all the way through to your first project. Murphy was so helpful in getting me starting in my purchase then went above and beyound once it... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great laser but arrived with an issue. Customer service has been perfect and was able to help resolve the issue that occurred during shipping. Great experience with One Laser so far.
We have been using our Hydra 9 and XRF laser engravers for the last 12 months. Having worked with many other laser brands in the past, this was definitely the Best Laser Engraver we have used inside t... Voir plus
L'entreprise a répondu
We make leather bags, belts, and accessories in batches of small to medium size. We were looking for a machine which would be capable of doing rotary engraving, of cutting thick leather, as well as of... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
OneLaser is a U.S. Laser Engineering Company dedicated to delivering state-of-the-art laser engraving and marking machines for businesses of all sizes We pride ourselves on providing high-quality, reliable laser equipment designed to meet diverse application needs. From startups venturing into personalized engraving to established manufacturers optimizing their workflows, OneLaser offers customizable laser tools tailored for success. Beyond machinery, OneLaser stands out for its exceptional customer service. Our team provides personalized consultations, comprehensive training, and technical support to ensure users feel confident and capable in operating our equipment. We believe that the success of our customers is a reflection of our own commitment to excellence. Headquartered in Orange County California, OneLaser operates as a global brand, serving markets across North America, Europe, and Asia Pacific. Innovation and trust form the foundation of our operations as we continuously enhance our products to meet the evolving demands of the industry.
Coordonnées de contact
20472 Crescent Bay, 92630, Lake Forest, Etats-Unis
- 626-800-4130
- marketing@1laser.com
- 1laser.com
4,4
Excellent
81 avis
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommended
The customer service was great and being able to chat to someone before buying was even better!
16 avril 2026
Avis spontané
Awesome machine!
1 mars 2026
Happy purchase
Very happy with the purchase! XT model works perfectly, and designs come out flawless.
10 avril 2026
Avis spontané
Fast response
Shoutout to sakura for responding quickly and appropriately to my problem. Thank you
12 avril 2026
Avis spontané
Smooth and accurate
I am amazed at how smooth and accurate every cut and engraving turns out.
13 avril 2026
Avis spontané
Excellent build quality and…
Excellent build quality and performance; setup was easy even for beginners.
17 avril 2026
Avis spontané
Results are consistent
Results are consistent, detailed, and professional; I'm very satisfied with this machine.
16 avril 2026
Avis spontané
User-friendly
User - friendly, fast, and precise this laser has made creating custom items enjoyable.
15 avril 2026
Avis spontané
Very reliable
My new hydra7 machine is precise, quiet, and very reliable perfect for creative projects.
10 avril 2026
Avis spontané
When I ordered my XRF I was getting…
When I ordered my XRF I was getting advertisements for free shipping, but when it all went down I had to pay for shipping.
1 mars 2026
Great Customer Service
Great laser but arrived with an issue. Customer service has been perfect and was able to help resolve the issue that occurred during shipping. Great experience with One Laser so far.
1 mars 2026
So far love the Machine
So far love the Machine, setup took some time, more detailed instructions and videos would be greatly appreciated.
20 février 2026
Smooth transaction and I love the laser
24 février 2026
The tech support has been outstanding
The tech support has been outstanding. They have gone above and beyond to answer all of my questions.
6 février 2026
Réponse : ONELASER
Thank you! Our team is always here to help—glad we could support you along the way.
The Hydra 7's unmatched precision and…
The Hydra 7's unmatched precision and lightning-fast performance truly elevate the creative process, making every project smoother and more efficient.
24 mars 2026
Avis spontané
Réponse : ONELASER
Love hearing that! Speed and precision are exactly what we aim for. Thank you!
Setup was simple
Setup was simple, and the results are professional every time highly recommend this product.
24 mars 2026
Avis spontané
Réponse : ONELASER
We appreciate it! Great to know setup was easy and you're getting professional results.
Top-notch equipment and promising support
The build quality of the OneLaser XRF is top-notch and has met all my expectations for a CO2 engraver. I’ve been in contact with their team, and they’ve assured me that a library of instructional videos is currently in development to help beginners get up to speed quickly. As a tech-forward organization, they are also actively rolling out technical support updates, which gives me great confidence in their long-term support.
20 mars 2026
Réponse : ONELASER
Thank you for your feedback! We’re glad you like the equipment. We’re sorry about your experience with support and training, and we’re actively working to improve both resources and response quality.
One Lasers customer service is above…
One Lasers customer service is above all others. From start all the way through to your first project. Murphy was so helpful in getting me starting in my purchase then went above and beyound once it arrived. I had several questions about getting it into my basement shop and one laser worked directly with me to get it put into the right location. After that a small issue was quickly resolved by personal technician help on the phone directly. I've been using it for about a month now and could not be any happier with my new Hydra 9.
6 février 2026
Réponse : ONELASER
Thank you for the kind words! We’re so glad our team could support you every step of the way. Enjoy your Hydra 9!
This xrf is fast
This xrf is fast, precise, and perfect for small business engraving projects.
9 mars 2026
Avis spontané
Réponse : ONELASER
Thank you! Happy to hear the XRF is a great fit for your business needs.
Good tecnical service
21 janvier 2026
Réponse : ONELASER
Thank you! We appreciate your support and are always here if you need anything.
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