Very smooth signup experience, quick to provide online account with status of transfer. Only issue was the email welcome pack referred to a different plan name ‘zero discount’ than what we had signed... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans th... Voir plus
L'entreprise a répondu
There wasn’t a long hold time before reaching an agent, once the call was connected it took no longer than 5mins to complete everything; the team member that took my call was clear, concise and very p... Voir plus
L'entreprise a répondu
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
À propos de l'entreprise
Écrit par l'entreprise
1st Energy is all about powering your day! Founded in 2014, we aspire to be a better alternative provider servicing energy customers in New South Wales, Victoria, South Queensland, Tasmania and South Australia. Australian based, we are dedicated to provide value-based energy solutions that enhance our customers lives whilst giving our customers confidence and peace of mind that we care about them. With a customer centric commitment, you can contact us and know that as a small retailer we can promise an excellent level of customer service and quick solutions. Our team has years of energy experience here in Australia and internationally and have now come together to build a better energy partner for your business and your home.
Coordonnées de contact
Level 4, 459 Little Collins Street, 3000, Melbourne, Australie
- 1300426594
- sarah.landry@1stenergy.com.au
- 1stenergy.com.au
4,6
Excellent
382 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendly and fast service
Friendly and fast service
Process was done in under 5 minutes
14 avril 2026
Avis spontané
Understood what savings I was looking…
Understood what savings I was looking for
7 avril 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Thank you very much for taking time to provide a review. Much appreciated.
Great pricing and app.
14 avril 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Thank you very much for taking time to provide a review Brendan. Much appreciated.
Consultative information session
No pressure during the call, however, there was a lot of verbal diagrams to try and digest in a short time.
26 mars 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Thank you for taking time to provide a review Alan. Much appreciated.
Réponse : 1st Energy Pty Ltd
Great to hear Sandy. Thank you very much for taking time to provide a review.
New custermer revews
Well every campany has its own way of doing thinks it was all new to me but ok ,navergating around a new site ,is ok,for i am old keep it simple
19 mars 2026
Avis spontané
He was full of information he followed…
He was full of information he followed up not to pushy! Didn’t start that way but soon identified , I was going to hang up
Very decent person
6 mars 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Great to hear Joanne. Thank you very much for taking time to provide a review.
Réponse : 1st Energy Pty Ltd
Great to hear Maria. Thank you very much for taking time to provide a review.
Informative
27 février 2026
Avis spontané
My experience was positive
My experience was positive. Very clear on my plan and costs and savings. When I queried the higher daily rate they quickly worked out that I would still save at least $5 per month with the 15% on time saving.
31 janvier 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Thank you for taking time to provide a review Narelle. Much appreciated.
Clear detail over the phone
11 février 2026
Avis spontané
No wait time
No wait time, got straight through. Ash was lovely and made conversation very easy.
9 février 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Fantastic to hear Erin. Thank you very much for taking time to provide a review.
100%
Hi, as I’m waiting for my first bill, I cannot comment. As far as staff being very helpful, they get the highest comment possible
6 février 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Great to hear the feedback Josephine! Thank you very much for taking time to provide a review.
Affordable Rates
Cool calm collected voice of Representative and well versed with different rates as he knew his product he was selling
30 janvier 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Great to hear the feedback Karen. Thank you very much for taking time to provide a review.
Ash was helpful and asked if I needed…
Ash was helpful and asked if I needed any other assistance.
5 février 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Thank you for taking time to provide a review Nina. Much appreciated.
Electricity account transferred so easily & quickly....
The staff member i spoke with was very helpful. They were easy to understand and was able to answer any queries I had. Transferring my electricity account was seamless.
29 janvier 2026
Avis spontané
Réponse : 1st Energy Pty Ltd
Great to hear the feedback Wendy. Thank you very much for taking time to provide a review.
Roger was very helpful and stayed on…
Roger was very helpful and stayed on the phone to ensure everything was dealt with appropriately at the time. Thanks Roger!
15 janvier 2026
Avis spontané
Quick & Reilable: Outstanding Customer Service
12 décembre 2025
Avis spontané
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