21Bіt Саsіnо Avis 71

Réponse : 21Bіt Саsіnо

Actualisé le 25 févr. 2026

Dear Brodie,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re having a great and fun experience with us.

Your feedback truly means a lot to our team, and we’re happy to know we’re delivering an enjoyable gaming experience. If you ever need any assistance or have any questions, please don’t hesitate to reach out—our Support Team is always here to help.

Wishing you continued fun and the best of luck!

Kind regards,
21Bit Customer Experience Team

Réponse : 21Bіt Саsіnо

17 févr. 2026

Hi Alice,

Thank you for sharing your experience with us. We’re truly sorry to hear about what happened — we completely understand how distressing this must feel, especially after a significant win and while you were actively trying to provide the requested verification information. This is certainly not the experience we want any player to have.

While account verification can sometimes be required for security and regulatory reasons, any balance change without a clear explanation is something we take very seriously. We’re also sorry to hear that your chat was closed while you were seeking answers — we understand how frustrating that can be and why it left you feeling unheard.

We’d really like the opportunity to review your case properly and clarify exactly what happened. To do this, please email our support team directly at support@21bit.com
using the email address registered on your account, and include any relevant details or screenshots you may have. This will allow us to investigate thoroughly and work toward a clear resolution for you.

Thank you for bringing this to our attention. We appreciate the chance to look into this further and hope to resolve the matter for you as soon as possible.

Kind Regards,
The 21bit Team

Réponse : 21Bіt Саsіnо

5 févr. 2026

Hello,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how upsetting this must have been.

This is not the impression we want to give, and we regret that you felt your questions were left unanswered. We’d appreciate the opportunity to review your case properly and provide clear information directly.

Please contact us at support@21bit.com using the email address registered on your account, and our team will look into the matter and respond as soon as possible.

Kind regards,
21Bit Casino

Réponse : 21Bіt Саsіnо

30 déc. 2025

Hello Johny,

We are very sorry to hear about your experience and understand that waiting for a withdrawal can be frustrating.

Kindly note all withdrawals are processed according to our Terms & Conditions and regulatory requirements. In some cases, withdrawals may take longer due to standard verification checks or requirements related to the payment method used. These procedures are mandatory and are in place to protect both players and the platform.

We would like to review your case personally and provide a clear explanation. Please contact our support team with your account details so we can assist you and resolve the matter as quickly as possible.

Kind regards,
The 21Bit Casino

Réponse : 21Bіt Саsіnо

13 nov. 2025

Hello,

We’re truly sorry to hear about your experience and completely understand your frustration regarding the withdrawal delay. Please rest assured that 21bit Casino operates in full compliance with our Terms and Conditions, and we never withhold funds unfairly.

Withdrawal processing times can sometimes take longer due to account verification or security checks, which are necessary to protect your funds and personal information.

To help us review your case as quickly as possible, please provide the email address linked to your casino account — I’ll personally review your account and make sure the issue is looked into right away.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
The 21Bit Casino

Réponse : 21Bіt Саsіnо

13 nov. 2025

Hello Veron,

We’re very sorry to hear about your experience. We completely understand how disappointing this must have felt.

Please note that all Free Spins bonuses at 21bit Casino can only be activated from the player’s side; they do not appear automatically. You received these Free Spins as a reward for your recent deposit activity, as we always aim to show our appreciation to our valued players.

The bonus you played with had a maximum winning limit of €50, which is why the amount exceeding this limit was adjusted in accordance with the Terms and Conditions.

We truly regret that this situation affected your experience in such a negative way. If you prefer not to receive any bonuses in the future, you can disable this option on the deposit page of the casino.

If you’d like more details or further assistance, our support team will be happy to help.

Kind regards,
The 21Bit Casino

Réponse : 21Bіt Саsіnо

10 nov. 2025

Hi Michael,

Thank you so much for your kind words!

We’re thrilled to hear that you had a great experience with our platform and service.

We’d love to hear more—what did you enjoy the most about your experience? Your feedback helps us make our platform even better.

Looking forward to hearing from you, and we hope to see you back soon!

Warm regards,
The 21Bit Casino

Réponse : 21Bіt Саsіnо

Actualisé le 31 oct. 2025

Hi Manish,

I’m really sorry to hear about your frustration with the 3 Got Chillies slot — we completely understand how disappointing it feels when luck doesn’t seem to be on your side, especially after so many spins.

Please rest assured that all games on our site are provided by certified developers and operate under strict fairness and RNG (Random Number Generator) standards. This means each spin is completely random and independent — there’s no way for the outcome to be influenced or adjusted by the casino.

That said, I’d still like to have our team review your session to make sure everything worked as it should. If you could reach out to us at support@21bit.com with your registered email, we’ll gladly investigate and confirm the game’s results for your peace of mind.

We truly appreciate you taking the time to share your experience, and we’ll do our best to help clear things up and restore your trust.

Update:
Thanks again for sharing your experience and your details with us. We’d also like to highlight that each game has a theoretical Return to Player (RTP), which reflects long-term payout percentages, not a guarantee for individual sessions. Short-term outcomes can vary widely, which is why sometimes bonuses feel elusive.

For players looking for potentially smoother sessions, our games with higher RTP are listed as “hot” at the top of the selection. They tend to offer more frequent small wins while still being completely random.

We hope this helps you get the most enjoyment from your gameplay!

Warm Regards
The 21Bit Team

Réponse : 21Bіt Саsіnо

Publié le 23 oct. 2025

Hi Toni,

Thank you for sharing your experience! I completely understand how frustrating it can be to wait for your withdrawal, especially when you’re used to faster transfers.

The delay is likely due to the bank processing times. Bank transfers can take several business days to be finalized depending on your bank and your country’s banking system, even though the withdrawal is approved on our side. Unfortunately, this part is outside our direct control, but we always process withdrawals as quickly as possible once the request is approved.

Hopefully it'll be processed much sooner with your future withdrawals!

Warm regards,
Yudith from Customer Experience Team

Réponse : 21Bіt Саsіnо

Actualisé le 29 oct. 2025

Hi Hayde,

I’m really sorry to hear about the issues with your withdrawal requests — I completely understand how frustrating it must be to wait longer than expected.

To help us investigate this further, could you please provide your full name and the email associated with your account? Alternatively, you can reach out to our live chat team and they’ll be able to check the reason for the declined withdrawals right away.

Update: I just wanted to follow up to see if you were able to provide your account details or get in touch with our live chat team. We’d really like to help resolve the issue with your withdrawals as quickly as possible.

Thank you for your patience while we look into this.

Warm regards,
Yudith from Customer Experience Team

Réponse : 21Bіt Саsіnо

17 oct. 2025

Hello, Jody!

Thank you for sharing your feedback. We understand how frustrating it can be to provide older payment details. Please note that payment method verification is a mandatory step under our Terms and Conditions to ensure account security and prevent unauthorized use.

That said, our team reviewed your case, understood your situation, and made an exception. Your account is now fully verified. You can now make withdrawals smoothly with no further document requests.

We appreciate your patience and hope to see you back soon for a better experience.

Warm regards,
21bit Casino Team

Réponse : 21Bіt Саsіnо

Actualisé le 1 oct. 2025

Dear Mark,

We're very sorry to hear about your recent experience and understand how frustrating it must have been to go through multiple payout attempts without success. This is far from the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.

Update: After reviewing your account, I can confirm the following: your first withdrawal on September 19th was cancelled because it was attempted via cryptocurrency without any prior crypto deposits, which is required. The Bank Transfer request could not be processed because the bank details provided were incorrect, and the credit card option was temporarily unavailable due to technical issues. I apologize for the inconvenience caused by all of this.

For your next withdrawal, we recommend using Bank Transfer with accurate details for a smooth process. Alternatively, making at least one successful crypto deposit will enable instant crypto withdrawals, which is the fastest option. You may also request our Cooling-Off feature for extra control over your funds while a withdrawal is pending.

We appreciate your feedback and are using it to improve the clarity and consistency of our withdrawal processes. If you’d be open to giving us another chance, we’d love the opportunity to make things right.

Best regards,
The 21bit Casino Team

Réponse : 21Bіt Саsіnо

19 sept. 2025

Hi Mark,

Thank you for sharing your experience with us. We’re glad to hear your deposits went through instantly, and we also appreciate your note about withdrawals. Feedback like yours helps us identify where we can improve, and we’ll keep working to make the process as smooth and efficient as possible.

Kind regards,
Yudith
Customer Experience team

Réponse : 21Bіt Саsіnо

9 sept. 2025

Hello Remi,

Thank you for sharing your feedback. We’re sorry to hear about your disappointment and we completely understand how frustrating this situation may feel.

Please note that each of our bonuses comes with its own terms and conditions, which include specific wagering requirements and maximum win limits. In the case of the GET125 bonus, after fully wagering it, the maximum win a player can receive is 2,500 NOK. Any winnings above that limit are considered bonus money and will be removed once wagering is completed.

Of course, the winnings you keep are entirely yours — you may choose to continue playing other games (including live games) or withdraw them at any time.

We truly appreciate your input and will continue working to make sure our players have a clear understanding of all promotions. If you have any further questions, our support team is available 24/7 and will be happy to assist you.

Réponse : 21Bіt Саsіnо

Actualisé le 18 août 2025

Hello Gizmo,

We’re truly sorry to hear about your experience and completely understand how frustrating repeated document requests can be. Please know that for withdrawals, documents must meet specific requirements to ensure their authenticity and security. This process is essential not only to make sure your funds are sent to the correct account, but also to comply with our Know Your Customer (KYC) verification obligations under our license.

We always aim to make this process as quick and smooth as possible, and we’d love to investigate further to see what happened in your case. Could you please provide your registered email address or full name. This will allow us to review your account and provide you with a clear update.

Thank you for bringing this to our attention — we want to ensure this is resolved for you.

Update:

We're truly sorry to hear how upsetting and frustrating this experience has been for you. We understand that when you're not getting clear answers, it can feel incredibly discouraging, and that’s never the experience we want any of our players to have.
After carefully reviewing your account, we can confirm that your account has now been fully closed, in line with your request.

We’d also like to clarify the matter regarding your card documentation. The reason your cards could not be accepted was due to them not meeting the required security guidelines. For your safety, we can only accept card images that meet the following standards:
-Only the first 6 and last 4 digits of the card number should be visible
-The CVV/CVC code must be covered
-The card must be signed on the back
-All images must be clear and easy to read

These are strict guidelines in place to ensure the security of both your account and financial information.

In addition, we want to reassure you in the strongest terms that we do not and would never attempt to use your cards. Any suggestion of unauthorized card use is deeply concerning, but we can confirm that your cards were removed from our system precisely because they did not meet the verification requirements. No transactions have been or will be processed from our side. You are also more than welcome to provide us with screenshots of these transactions, and then we can take a deeper look at them.

We understand that this situation caused stress, and we're genuinely sorry if our communication felt repetitive or unclear during the verification process. That’s something we’re always working to improve.

If there’s anything further we can assist you with, please don’t hesitate to reach out directly at support@21bit.com. We truly appreciate your time with us and wish you all the best moving forward.

Kind regards,
21Bit Customer Experience Team

Réponse : 21Bіt Саsіnо

12 août 2025

Hi Josh,

We’re truly sorry to hear that you’ve lost trust in us over what was, unfortunately, a genuine template mistake made by one of our support agents. As we handle multiple casino brands, occasional mix-ups can happen, though we fully understand how this one impacted your experience.

Please know that operating multiple brands is a standard practice in the online gaming industry, and we take great care to ensure communications are accurate and professional. We’ve been in the business for many years, are fully licensed, and comply with international regulations — and we’re proud to have loyal players who have been with us from the very beginning.

While we respect your decision, we will always keep our doors open should you decide to give us another chance in the future.

Kind regards,
21Bit Customer Experience Team

Réponse : 21Bіt Саsіnо

27 juin 2025

Hello Penny,

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

We understand how concerning it must have been to see your balance change unexpectedly during gameplay. Please know that we’d be happy to review your account and clarify exactly what happened.

Regarding the bonus you mentioned, we apologize if there was any confusion. Some bonuses require activation via a bonus code or specific steps. If you believe you followed the correct procedure, we’d be glad to investigate this further.

We’re also sorry to hear you haven’t received a response via email. Our support team strives to reply to all inquiries promptly. If you haven’t yet, please feel free to reach out again via live chat or by emailing us at contact@21bit.com.

To help us look into this thoroughly, we kindly ask that you provide your full name and the email address registered to your casino account.

We are here to help and would really appreciate the opportunity to resolve this for you.

Kind regards,
21bit Support Team

Réponse : 21Bіt Саsіnо

18 juin 2025

Dear Christopher,

Thank you for taking the time to leave your feedback. We’re really sorry to hear about your recent experience, especially after things started off so positively.

It’s definitely not the experience we want any of our players to have. If the game kept disconnecting or kicking you out, that could indicate a temporary technical issue, and we’d love the chance to look into it further.
Our team is here to help and make sure everything is working properly for you.

We understand how frustrating it can be when small amounts are involved and things don’t go smoothly. But we want to assure you that we take all gameplay and withdrawal concerns seriously, regardless of the amount.

If you haven’t already, please reach out to our support team via contact@21bit.com so we can review what happened and make sure everything’s working as it should. We’d really appreciate the opportunity to turn your experience around.

Kind regards,
21Bit Casino