247cars Avis 

This was overall a very good experience pre booking via the app was easy, communications kept us updated
Our driver Jackson was punctual, friendly and very helpful, we will definately use 247 cars again

There’s nothing better than meeting someone that changes your day - thank you.

Excellent service very pleased with polite driver Ash

The driver arrived very promptly I had booked him for 3.00am and he came early. Very polite too. Will use this company on my return.

Service was good with no issues was experienced.

The car was old, a/c did not work, so we had to drive from Gatwick to Hertfordshire in the heat with open windows. The driver did not even think a faulty car was reason for apology, just casually replied: oh yes, the a/c is not working. When we arrived to the location the driver attempted to tell me off for taking 1 minute to open the gate and for opening the house door to let my children in instead of paying him first. He did not follow my guidance on how to drive out of my property, as a result hit a curb possibly damaging the brickwork.

Very disappointing and upsetting experience.

When booking over the phone, I clearly informed the operator that we had 4 large suitcases and 2 hand luggage bags. The booking was accepted without any issues, and at no point was I told that a personal backpack also needed to be declared.

When we arrived at the airport car park, the driver saw that we had a backpack containing personal belongings and immediately accused us of lying. He initially refused to provide the ride and told us that we should be ashamed of ourselves. I was completely confused, as I had honestly provided the luggage information I was asked for when making the booking and had never been told that a standard backpack needed to be declared.

I called the office for clarification and was told that backpacks must be mentioned due to a council rule. Whether this is a company policy or otherwise, it was never explained to me during the booking process, nor was I asked if we had any additional personal items.

Despite the unpleasant treatment and being made to feel as though we had done something wrong, we still completed the journey and I even paid the driver an additional £13.

The whole situation caused unnecessary stress after a long journey and could have been avoided entirely with clear communication from the company. Customers should not be accused of dishonesty or spoken to disrespectfully when they have provided the information requested at the time of booking.

Waited very close to 1hr for the car to turn up. No links for a map to the drivers location, no number plate sent either. Had to constantly call the company to find where the car was and had to ask for the number plate. Guy on the phone very rude, 'YOU'RE NOT LISTENING OR HEARING ME. I SAID X NOT Z'. Imagine if I was hard of hearing, I would be offended. Imagine if I had an emergency, I would've died already.

Pre-booked days in advance for a taxi to catch a flight. Didn't arrive on time so called them 5 minutes later, was advised they were just enroute and would arrive in 10 minutes. Those 10 minutes go by and the app shows them as 15 minutes away. Had to switch to the more reliable service Uber offers and cancel the taxi that never turned up. Customer service's response was "okay, sorry" and hung up. I was unable to merely query regarding the refund.

Avoid at all costs, unless you want an unreliable taxi service that doesn't turn up with pisspoor customer service. Do better 247 Cars.

Have used them for years. Tonight was completely different experience. AWFUL. Normally, taxi drivers calls to ask if you have picked up the luggage, then they will drive into the car park. This taxi driver didn’t. When he finally called, I’ve said I haven’t got my suitcase yet. But I’ll call when I do. When I got my luggage I called him, he said he already left and I have to book another taxi. So, I called the operator again to book a new one. He was angry and said they will never serve me again. He said I told him I already had my suitcase, which I didn’t. So, instead of saying there must have been some misunderstanding, they’ve decided never to serve me again.

I don’t feel the way Reece or Rhys spoke to me and attitude was nice when I haven’t done anything wrong. Their customer service has really gone downhill.