2kshops Avis 4

Réponse de 2kshops

21 janv. 2026

Thank you for your feedback, John.

To clarify the facts for readers: the product supplied was confirmed as not faulty and was electrically installed, connected, and tested by an electrician. Once electrical control equipment has been installed and tested, it is classified as used and cannot be returned or resold for safety, compliance, and warranty traceability reasons.

Electrical controllers are not comparable to trying on clothing. Compatibility must be confirmed before installation, and this responsibility lies with the purchaser or installer.
We apply the same policy consistently to all customers and manufacturers. While we regret the inconvenience, our decision was correct and in line with standard industry practice.

Réponse de 2kshops

Actualisé le 27 mai 2023

Dear Steve H.,

I sincerely apologize for the experience you've had with your Siemens valve. We understand how important it is for our customers to feel heard and supported, and I'm sorry to hear that we fell short of that this time.

At Kestakon Limited and 2KShops, we value the trust our customers place in us and want to assure you that we indeed honor the manufacturer's warranties, including the 60-month warranty that Siemens provides. The product you purchased was a genuine Siemens part, and it's important to us that our customers are satisfied with their purchases.

We did not refuse to replace the faulty item even after 18 months. However, we must adhere to the policies laid out by the manufacturers to validate these warranties. In this case, Siemens requires that their parts are installed by a certified installer for their warranty to remain valid.

In your case, if you could not provide proof of certified installation, our offer was intended to provide support and ease the situation: free shipping and a significant discount on the replacement part. We understand that this may not have been the ideal solution, but it was made with the intention to provide some relief in a challenging circumstance.

Our company, with its 17 years of experience in the HVAC market, stands firmly on its commitment to customer service. We want to ensure you that we will replace the spare part as a demonstration of our commitment to our customers and the quality of our products.

Please contact our customer service team at sales@2kshops.com at your earliest convenience, so we can rectify this matter swiftly and to your satisfaction.

Again, we deeply regret the inconvenience this has caused you, and we appreciate your patience as we resolve this issue.

Sincerely,
Konstantinos S.

Rest assured, we have escalated your case to our senior customer service team who will take immediate action. Please expect communication from us within the next 24 hours for further instructions regarding the replacement process.