Very pleased with the engineer service, Colin fixed my Trilogy ice laser machine, the key switch was playing up a little he also did a service, water change, filter change and checked the collaboratio... Voir plus
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Colin did an amazing job on the laser servicing today. We had accidentally booked a patient in the time he was servicing the machines and was kind enough to let us carry on with the patient and not ha... Voir plus
I previously left a 1-star review due to issues that have since been completely resolved. The new director has gone above and beyond to make things right, and my experience has been fantastic since th... Voir plus
L'entreprise a répondu
Colin is an extremely professional and reassuring engineer. He resolved the issues with my two facial devices in good time and diligently tested them prior to signing of the report. He also made sure... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
3D Aesthetics are one of the key industry leaders in the beauty and aesthetics industry, providing some of the most advanced, non-surgical, face, body and laser devices on the market. Our award-winning treatments use the latest technologies for body contouring and inch loss, advanced facials, laser hair reduction, skin tightening, tattoo removal and much more.
Coordonnées de contact
New Barn Farm, Coventry Road, CV23 9JP, Rugby, Royaume-Uni
- 01788550440
- STUART@3D-AESTHETICS.CO.UK
- 3d-aesthetics.co.uk
4,5
Excellent
73 avis
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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It was really amazing and the…
It was really amazing and the explanation was perfect
Thanks again
11 septembre 2025
Avis spontané
Bad customer service, disgraceful
I previously left a 1-star review due to issues that have since been completely resolved. The new director has gone above and beyond to make things right, and my experience has been fantastic since the change in management. I'm very happy to update this to 5 stars! I feel as though my business is valued and that's really important when we invest in a company to invest in our own growth. The 3d visage is rather spectacular!!
7 juillet 2025
Avis spontané
Réponse de 3D Aesthetics
Hi Natalie, Thank you for sharing your feedback. Our Customer Services Manager, Hannah, spoke with you on Tuesday afternoon and is in ongoing discussions with you regarding your queries. We can assure you that these are being actively managed and that our team are working with you directly. We want to reassure you that your concerns are being taken seriously, and we remain committed to supporting you. Our aim is always to provide the best possible service to our clients, and we value the opportunity to resolve matters together in a positive way. If you need to contact us again at any point, please reach our customer service team at customerservices@3d-aesthetics.co.uk. Thank you
Very friendly and professional
Very friendly and professional. Paul talked me through how to use the machine and was very knowledgeable.
22 août 2025
Avis spontané
Amazing service
Amazing service, delivery was prompt and Paul was friendly and efficient. 10/10 service
18 août 2025
Avis spontané
Amazing company
Amazing company, pay was great when he delivered my first machine.
I say first because I will most definitely be buying again from 3D aesthetics absolutely amazing company.
Do professional and helpful xx
24 juillet 2025
Avis spontané
Friendly & Efficient
Friendly, efficient and courteous. Arrived early and couldn’t have been more helpful. Thank you for excellent service.
23 juillet 2025
Avis spontané
Had Paul for delivery and he was…
Had Paul for delivery and he was amazing and so informative! Really helpful guy
Thank you so much
22 juillet 2025
Avis spontané
Mel from 3D has been absolutely…
Mel from 3D has been absolutely incredible from the first contact with her! I’ve been in talks with her about buying some devices for my clinic for over a year and she has been extremely patient, super helpful, friendly and supportive.
I have spoken to many other manufacturers who really give the hard sell, are extremely pushy and have felt pressured by others in the past. However, Mel has been entirely different and this has been a key contributing factor in my decision to choose 3D. I attended an in person demo at HQ and was welcomed from start to finish by Mel and the wider team, with no question unanswered and a comprehensive demo with both hands on elements and educational presentations. If you’re looking for excellent devices and customer care that goes above and beyond then head to 3D aesthetics!
12 juin 2025
Avis spontané
Nicola is truly the best trainer❤️❤️😍
Nicola is truly the best trainer❤️❤️😍
She explains everything so clearly and with such friendliness that it makes learning enjoyable and easy. Nicola is always there to help.This has been the best training experience ever – thanks to her dedication, knowledge, and positive energy🙏🙏🙏 we really enjoyed lot during our hydra facial training😍😍
10 juin 2025
Avis spontané
It’s was such a great experience..
It’s was such a great experience..our Nicola were an amazing teacher therapist..she makes us so comfortable and keep asking if we have any questions..all the staff were so welcoming..they’re so helpful. She give us training with all her great skills and experience..and also We enjoyed unlimited tea coffees..and drinks..Thanku so much all of the team who makes us feel like a home
10 juin 2025
Avis spontané
Paul was amazing he really knows his…
Paul was amazing he really knows his stuff, so friendly and helpful! Can’t wait to get started with my training. Such a professional company to work with.
14 mai 2025
Avis spontané
Mr Paul delivered and installed 2 new…
Mr Paul delivered and installed 2 new machines 3D Hydro2facial and 3D Triologyice. He explained everything nicely, very professional and kind person. He answered all my queries and explained in details. I'm so happy with the service 10/10. Thank you so much Mr Paul and 3D asthetic.
12 mai 2025
Avis spontané
0/10000 customer service.
Review for Lesielle UK that this company owns - ordered on the 6th April as to which my payment was accepted and money was taken. 2 weeks later, still nothing delivered despite it saying 48-72hrs online. Messaged via the website 4 times, messaged on instagram, (no replies on any), and so finally resorted to messaging on LinkedIn. A kind lady on LinkedIn who works for Lesielle in France then kindly replied to me and said it wasn’t her domain but she would email and tag me in. I still haven’t had a reply from this company. I also emailed them using the email I was tagged into asking for a refund which I haven't had a reply to. My order was finally sent to me and arrived yesterday (only a month late), but only because of the lady on LinkedIn. So basically, there’s no form of customer service in any way shape or form. They are quite happy to take your money, not send the product and pretend you don’t exist. They wouldn’t have even bothered actually sending the product if it wasn’t for the lady on LinkedIn sending them an email. AND THEY STILL HAVEN'T REPLIED TO ME!!!! Awful service.
6 avril 2025
Avis spontané
Réponse de 3D Aesthetics
Thank you for your feedback, and we're sorry for the inconvenience you experienced. 3D Aesthetics are a stockist of these items and not the manufacturer or owner of Lesielle. Due to a change in internal management, there was a temporary disruption in our internal processes as we did not have immediate access to the correct systems. This impacted our ability to respond and support you as promptly as we normally would. Please be assured that we’ve since resolved these issues and put measures in place to prevent this from happening again. We understand how frustrating this must have been and we appreciate your patience during the transition. If there is anything still unresolved or if you’d like to speak with us directly, please don’t hesitate to contact us at customerservices@3d-aesthetics.co.uk we’d be more than happy to help.
Brilliant customer service.
Brilliant customer service.
Paul was very helpful and set up the Machine, ensuring each step and parts of the hydro2facial were explained.
Very happy with the service so far!
1 mai 2025
Avis spontané
Great service.prompt delivery and…
Great service.prompt delivery and excellent communication all the way
30 avril 2025
Avis spontané
Very helpful and explained everything…
Very helpful and explained everything well
29 avril 2025
Avis spontané
Réponse de 3D Aesthetics
Thank you for the feedback. I'm glad everything was explained well. Please let us know if you need anything further!
I had my machine delivered today Paul…
I had my machine delivered today Paul was very helpful explained everything I needed to know about the machines..
Looking forward to using my 3D laser and Hydro facial machine.
23 avril 2025
Avis spontané
Réponse de 3D Aesthetics
Thankyou Yasmin. We appreciate your kind comments about Paul. Glad your delivery went well.
Réponse de 3D Aesthetics
Thank you! We're so glad you had a great experience
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