3 Legged Thing Avis 

First of all, the product is wonderful. I've been around the world (almost literally) with their tripod (Albert) and in conditions from summer and winter near the arctic circle to summer in Africa. It packs down for travel and performs really well even with my SLR and long lenses.

Recently, I fell after slipping on ice at Crater Lake NP. The tripod was in the back of my pack and took the majority of the impact on pavement in the parking lot. The metal screw of the top clamp portion sheared off. I wrote support and though the clamp I had was out of production, they offered to replace it with one of the newer ones - at no charge (free). I had offered to pay and they wouldn't have it.

The replacement arrived, was easy to replace, and works wonderfully. Neil was wonderful to work with and the company is amazing. So seldom do I encounter support this good from today's companies.

THANK YOU to my 3 Legged Friends!

I bought an "open box" L bracket from Three Legged Thing. It arrived a lot earlier than the original estimate. When I checked it there was a screw missing. I rang Customer Services and spoke to a very pleasant gentleman who popped a replacement in the post which was with me by 10am the next morning. Things go wrong, it's what you do when they do that counts! There was a small bag of Haribo sweets in the envelope too!
I know where I'll be going when I need a replacement tripod!
10/10

Purchased an airhed pro ball head for some heavy equipment up to 23kg, as the head was rated to 40kg.

Sadly the head has non existent friction control and is pretty much locked or floppy. This was later confirmed as the design intent by their customer services.... not a lot of use when you are trying to control heavy loads.

I was offered a return and recommended to buy an Air Hed Cine head instead (by Neil from 3LT)... only problem being that head has a max load of 10 kg and therefore unsuitable for me.

In Sum, a compromised product and ineffective customer services. I'll spend my money elsewhere, and buy more FLM products; it's a shame, as I would have preferred to support a British company.

I ordered a JAY tripod and it was delivered quickly. Having tried it out with my camera setup, I felt that I needed a stronger more stable platform, so I requested to exchange it for a NICKY tripod. Customer service was very well handled and I must commend Megan and Neil for their positive, quick responses and very efficient processing of my return. Keep up the good work!

3 Legged Thing products are great, but their customer service is even better! I've had a couple of issues with the bolts on my Nicky coming loose, and Neil in their support team has resolved my queries quickly and professionally every time. I don't often write reviews as I expect a good level of service on premium products, but my experiences have been beyond even my high expectations - I would go so far as saying they'll have a customer for life

Rang Thursday at 1630. Needed a screw for my 3 Legged Thing Ellie-G Universal L-Bracket urgently as am going away on the following Monday.
Two screws arrived on the Friday,(along with a free packet of sweets) free of charge.
Try getting that level of service from Amazon or China.

I bought a "Brian" way back in January 2019, as I write this it's now March 2022. The tripod developed a faulty leg catch, probably when I fell off my bike. I lived with the problem for far too long and decided to get in touch with them to get the spare part. As it turns out that part isn't available as a stand alone. The whole upper canopy section needs to be replaced. I thought this was going to cost me quite a bit of money but customer services; without any input from me, fixed it so I could get it for free. This is above and beyond customer service. This tripod has served me very well for three years and now it will go on for many more; unless I fall off my bike again.

I own and use a few products from 3LT and have always been more than happy with everything. After a few years of use I had a problem with my trusty tripod which has been everywhere with me. It has been in the sea and sand, in muddy rivers, up mountains and frozen solid. All I can say is that I was left speechless by the speed and generosity of the customer support. I really cannot recommend three legged thing more highly. Any other company should compare themselves to this. I rarely if ever leave reviews but this should be 10 stars.

Would highly recommend this Company, they have a very good product, backed up by Excellent Customer Care. Cannot fault them and wish more Companies could be such a pleasure to deal with. I would also like to thank Neil personally, for all your help, your doing a brilliant job, thank you.

Extremely nice people to deal with.

Over the years I have bought camera tripods and brackets from these guys and loved their products.

Their site is completely transparent when it comes to customer service too. In my experience, nothing is too much trouble and their turnaround time from initial enquiry to closure is fast.

Credit must be bestowed on Neil at 3LT who deals with customer support. He has helped me a couple of times and each time the communication has been prompt and courteous.

Their product range is continually evolving which is good for customers and the design of their goods is fantastic. They are also a British company working out of what they call their 'chicken shed' and proud of it.