4lifetimelines.com Avis 6

Customer service is non existent. My hydraulic flaring tool quit working - no leaks, no misuse, so probably an internal leak. Tried to get a schematic from them, and/or a rebuild kit. No phone number to call, only an email address that they ignore. Had to buy a new kit, obviously a different brand, so I could get my customer’s car done.
It made good flares when it worked. I bought it used, original purchaser made one set of brake lines with it. I made 3 and 1/2 sets of brake lines before the tool failed.

The crappy tool they sent me (flare tool) doesn't allow me to make a perfect flare! Why? Because the bars aren't aligned. The two halves that join to make the flare, at the top base, the bevel (chamfer), one half has a larger diameter than the other half, resulting in a defective flare. The most serious problem is that I've sent several messages about the return and haven't received any response from 4LIFETIMELINES.COM

Ignores problems and won't refund defective products sold

The 3/16" nicopp line will not flare correctly, it's too thin or too soft. Customer service will not respond to requests for replacement or refund. Horrible customer service and horrible product.

Absolutely the worse company ever the product sucks and you cant even call or email them because they dont respond

Although 4LifetimeLines doesn't have any online reputation to speak of, their lifetime warranty on all of their products is outstanding. Every business has to get started sometime; I thought I would give them a chance. Ordered a bunch of copper-nickel line and various fittings. Everything arrived as described. So far, so good...

So what? Well, I ordered a flaring tool on the basis of some pretty big claims. In particular, there was a claim that it could flare stainless steel lines. So I ordered it. I had a regular-steel line to flare, which on the difficulty scale is a bit below stainless. I followed the instructions, even watched videos on how to flare, etc., and for the record I've done a number of successful flares with other tools. Well, the new flaring tool couldn't do it. And I had tried very hard to make it work. So I decided to return it.

The returns page doesn't provide any instructions, but it does list their main number and email address. So I emailed them. Waited several days, and no response. FInally I filed a dispute via my credit card. Soon after I got a response to my original email. Ended up both trading a few emails and talking to them on the phone, and I have to say they were nice about it. I got the return address and sent the flaring tool back. And then... nothing. Again. They never did issue me a refund, and instead the credit card kept the dispute open for a long time before closing it and telling me to keep the temporary refund they (the credit card company) had given me.

This is a real business. They really did ship me every product that I ordered. The only trouble I had was when I did a return. But what's the value of a lifetime warranty when returns are this difficult?