8x8 Avis 612

Very poor voice quality. We handle customer support calls. Even when other TCP/IP (or other SIP) applications show no latency issues - 8x8 continually beeps and customers complain about poor voice quality.

I don't know what codec they use or how deep they set their jitter buffer. But it sure seems their are either over-provisioning on their side or have things pretty poorly configured.

This is not a new issue either - I would say for the past 3 years it has been an issue.

Been trying for over ten days to reach a real person or live human to correct an issue that was actually caused by 8x8. Zero success. Called our company's 8x8 sales representative three times. No return call. Called sales at 8x8 again today, as you can not reach technical service. Was never connected but sent call to tech support who could not connect me with billing.

Simply the absolutely worst service experience EVER. On four occasions tried to correct the mistakes made by 8x8. Never got to speak with actual human. The 8x8 responses are ALL Ai and not equipped to handle simple issue actually created by 8xc8. I could not reach sales or technical service either only Ai that disconnected the call many time.

The WORST company I have every worked with. No one on support can solve anything, everything is flagged for another team. Documentation? You might as well rip out your hair now because its more soupy than Campbells. Out of date, flat out wrong, and written by a visually impaired individual. Want to know how much you're being billed or why? Lmao, you'll never be able to find out. Call for support? No, you have to message them and find someone willing to talk on the phone. DO NOT USE THIS COMPANY, I HAVE NEVER HAD A WORSE EXPERIENCE IN 2026 and I truly hope dogsh*t companies like this go out of business.

8x8 promised an analytics service that apparently doesn't exist outside the USA, It took months for them to admit that it doesn't exist in the UK, which was a complete waste of time for us.
They take ages getting back to you on requested information. Currently 3 weeks of cursory emails rather giving us the answer to the simple question we asked.

The service itself works well. The company is highly deceptive and hides behind a contract without any way of knowing when the contract expires. You can not get any customer service person on the phone and they take a very long time to respond. By the time they respond, they say you are within the 30 day cancellation notice and try to charge you for an entire year. How they operate should be criminal as it is highly deceptive and impossible to cancel services. I would not recommend using them to any new customer. For existing customers, ensure you cancel months before your intended cancellation so they can't say you didn't provide notice.

Abzocke oder Hilfe?
Ich hatte bei Ryanair einen Flug gebucht der durch Paypal bezahlt wurde. Leider wurde die Buchung nicht bestätigt, aber das Geld war weg. Recherchen im Internet nach der Nummer von Ryanair zeigte mir dann eine Telefonnummer in Niedersachsen an. Da ich annahm bei Ryanair gelandet zu sein erklärte ich den Mitarbeiter mein Problem, und er war bereit, mir dabei zu helfen, dass der Betrag zurückgebucht wurde. Ich sollte ihm Zugang auf mein Handy geben. Da ich ja Hilfe erwartete, habe ich das auch gemacht. Nach Sage und schreibe 4 Stunden.(warum ich so bescheuert war, weiß ich bis heute noch nicht) sollte ich dann den gleichen Betrag noch einmal an 8 × 8 senden. Ich habe auch den Überweisungsbeleg wo die genaue Anschrift drin steht und er meinte dann zu mir. Ich bräuchte keine Angst haben. Das Geld würde innerhalb von 12 Stunden an mich zurück überwiesen, mit dem von mir bezahlten Betrag bei PayPal. Ich habe dann darauf bestanden, dass mir das Geld sofort zurücküberwiesen wird, der Mitarbeiter sich aber nicht einließ, sondern von mir verlangte ich solle noch mal den Betrag an 8 × 8 überweisen. Das habe ich dann natürlich abgelehnt und mit dem Hinweis ich will das Geld innerhalb von 12 Stunden zurückhaben den Kontakt abgebrochen. Gestern habe ich dann noch mal angerufen und um mein Geld gebeten. Da wurde mir gesagt das Geld ist innerhalb von ein bis 2 Stunden auf ihrem Konto. Das Geld ist natürlich nicht da. Ich überlege, ob ich die Sache zur Anzeige bringe, da es sich hier um Arglist Enttäuschung und Betrug handelt. Hände weg von diesem Unternehmen.

2/2/26 Update - I am STILL getting charged for my services - 8x8 phone services that never went live because they failed to port my number. It has now been weeks since I have submitted my cancellation request, and I'm still paying for 8x8. I have wasted A DOZEN HOURS if not DAYS dealing with this horrible, completely absent company. I cannot fathom how they stay operational. The only way I can ever get ahold of someone is by calling Sales and screaming at them until they help me, because Support and my own Account Manager NEVER RESPOND.

------------

This is easily, hands down, the WORST experience I have had with a product in years, decades, maybe my entire adult life.

From the moment I paid for our subscription, I lost all priority when it came to having questions answered, problems solved, or any attention given to my account.

My account manager, Jayvee, was absent almost daily. He would answer partially and then set an OOO message and ghost me for days on end.

Granted, the first few weeks were over Christmas and New Years, which I was completely patient with and never rushed them once. I never lost my patience until mid January.

I started paying for 8x8 service around 12/19/25 and now it is 1/13/26, and I still do not have phone service.

You will be told to call support, but support doesn't answer their phones - they tell you to use the AI Chatbot.

Sales, Customer Service, and Tech Support will abandon you the second the check clears. They will not do anything to solve your problem.

Porting was rejected on 12/19 and I informed them of that, it took them ALMOST A MONTH TO TELL ME WHY. It was as simple as calling my previous provider for the porting PIN. *IT TOOK THEM ALMOST A MONTH TO TELL ME THIS.*

I made a Trust Pilot account just to leave this review, in order to warn others to NEVER use this service.

Holy Crap. I'm about to be 37 and this is easily, hands down, the worst consumer experience I have ever had in my life. This makes Comcast and Time Warner look like one of those restaurants that roller skate out and give you milkshakes.

8x8 is TERRIBLE. DO NOT USE THEM.

Do not use this company. They will lock you into a contract and you can not downgrade users. If you cancel, they will charge your credit card for the entire remainder of the contract term in full! Horrible company.

Good morning have a great day

Useless company. Cant speak to someone. Is all chat and crab

Hands down the worst company I've had the displeasure of working with. Avoid at all costs!!!!

The support is absolutely shocking, any slight issue / request they pass to your 'account manager' who they don't give you the name of and also can't tell you when they reach out. 48 hours I've been waiting when I'm trying to purchase an extra licence for a new number!!! I'm trying to pay them more money for an extra service and no one has the decency to even get back in touch and let me know what's going on. It's now holding my business back and stopping us working.

I can't stress this enough, please avoid this absolute shambles of a company at all costs, no one has a clue about anything related to your account and everything is passed on to an 'account manager' who doesn't seem to exist.

Unparalleled customer service.

Do not join them- Chloe is particularly rude. Made it impossible for us to cancel our account with them (while still charging).

Absolutely terrible company. The phone lines don't work and either cut out or go to voicemail, my account manager hasn't responded to a single email or call since I have been with them.

Last year, I went through a novation and all of the payment details, email addresses were changed. All emails bar the one that is needed to log onto their portal etc. Now that I am logging on it is sending a code to an email I no longer have access to. You would think this would be easily solved however in 8x8s case, the fact that you cannot get hold of anybody means its a dead end. I'll probably end up having to cancel the DD so that they chase me for payment in order to speak to somebody. Stay well clear. What a rubbish company to do business with

It’s been impossible to cancel my phone line with 8x8. Their support is now completely automated by AI, and it’s nearly impossible to reach a real person. After days of trying, I finally managed to get through to a live agent who promised I’d receive a call back to finalize the cancellation — but that call never came.

It honestly feels like they’re making it intentionally difficult to cancel, holding customers hostage for services we no longer want to be billed for. This is unacceptable business practice. I’ll be submitting formal complaints to the BBB and the State Attorney’s Office for these deceptive and obstructive cancellation tactics.

This provider has come a long way in the past few years. Their interfaces and apps used to be very hard to use, but it seems that they have been putting in the work to make things better.

Great company to work with. Have use this 8X8 for over 10 years

It just works. My use is limited to 2 users who both share a single lines on two phones. This combined with excellent texting app and I couldn't be happier. It just works.