99 Bikes - Bondi Junction Avis 115

I handed my Road Bike in for a standard service and discussed with one of the mechanics that I would also want to exchange the handle bar tape.
When I returned to pick it up a week later, the bar tape was not replaced. I asked again to have this done and told the mechanic that I would like to go for the cheapest option possible. Again I waited a week to pick up my bike, only to find out that I was charged an additional $100 for a new tape and the service to change the bar tape, even though this should have been part of my initial service. When asked about the bar tape, I was told that this was not the cheapest option of bar tape. Only after I complained was the additional charge taken off my bill.
I then cycled home, only to find out that the gears were not shifting properly and the chain was falling off when shifting from the small to the big chain ring.
Again I returned to the shop and left the bike there for it to be fixed AGAIN. Another week later when I returned, no one was able to tell me what the mechanic had changed/ repaired as there were no notes on file.
This has been the most frustrating and disappointing experience, as you would expect your bike to be looked after and trust that it will run without issues after a full and expensive service. I also felt like staff members were trying to rip me off adding material that was more expensive than agreed upon.
Will definitely not recommend.

Kim at 99 Bikes Bondi Junction was great.
I am now just counting the sleeps till the Cube eMTB arrives!
Peter Cardillo
0413266020

Excellent communication, I was sent a few texts about how my order was tracking, and when I could expect it, which I really appreciated - I have shopped a fair amount online, and this type of service is rare!

Purchased online and order was ready for collection in a very short time.
Great prices for members.

In stock, setup & ready for Christmas

Disappointed that the store made it need to be picked up and not mailed to Tamworth. The product (wind jacket) is great.

Always great service and atmosphere in the Bondi Jn. shop.

I am in Hobart and had bought a helmet for my grandson to be delivered to him in Sydney. It was delivered quickly but unfortunately was too small. My Son took the helmet to the store and was very impressed with the staff! The exchange was seamless!

I’ve ordered click and collect several times from the Bondi Junction store . The item is usually available the next day and the staff have always been helpful . I’ll will be ordering again

The bike is excellent quality and price. we waited for our son to outgrow his first bike to see if we should invest in something of better quality, and we were all rewarded.
The staff are super friendly, patient and helpful at Bondi Junction. we will be coming back again and again.

The attention was really good. The seller helps me with all my needs.

I ordered a balance bike for my 2 year old son and it was ready for pick up the next day.

Great service for a great product 😊

Got my order very quickly, thankyou 99 Bikes

Staff were helpful and knowledgeable without being pushy. Delivery of my new bike was quick and seamless. Thank you!

Great product. Great price