Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Like others have said, I purchased a Windows 11 pro key (order 12791), but when I tried to activate it Windows said that the key was already used on another device. I emailed customer service, but no... Voir plus

Noté 5 sur 5 étoiles

Heard this site was legit from Reddit, and they were right. Bought a Windows key which didn't work, saying that it had already been used. I contacted 9xkey support who got back to me a couple hours la... Voir plus

Noté 5 sur 5 étoiles

Did a lot of looking around and saw many different people vouching for the authenticity of 9xkey. Was a bit wary but everything went just fine! The key was delivered instantly and i was able to paste... Voir plus

Noté 4 sur 5 étoiles

Had issues with initial key for W11 home. Contacted them and responded in timely manner and provided new key was able to activate successfully and get machine going. Will definitely use again consider... Voir plus

À propos de l'entreprise

  1. Boutique de logiciels

Écrit par l'entreprise

our company develops software We sell genuine software to our clients.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

42 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The key worked flawlessly once it…

The key worked flawlessly once it arrived, but it took nearly two hours to show up in my inbox, which definitely had me a little worried. Customer support said there was a server delay and even provided an additional Office key at no extra cost. Both keys activated smoothly without any problems. Because of the delay I’d rate it 4.5 stars, but I’m rounding up since the support team was truly helpful.

19 février 2026
Avis spontané
Noté 1 sur 5 étoiles

tries to order

tries to order, site bugged and charged me twice, sent two confirmation emails, and no keys, over an hour and no response, no email to use either

24 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

It's a scam

It's a scam. Why isn't Microsoft dealing with this issue? They sit back and ask customers to complain? It's a Microsoft product, so why the apathy?

21 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Fast and straightforward service!

I got a wrong key on my email, but worry not! Just search "Customer support" on their website, click on the WhatsApp icon, and tell them the issue! They'll need the key originally given to you so have that ready. Then, they will send you a new key and it works! I'm so happy with this service and speed <3

12 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

First-rate experience

This was my second experience with 9xkey. The first, a year ago, was simplicity itself-- purchase to activation in about 60 seconds, done. This time was a bit more complex because I had messed up the network settings on a new computer (me, not them). They responded within minutes to my help request, provided an alternate code, and politely suggested that I check the network settings. Yeah, sure.. Ooops!! Fixed quickly, all good! Five stars for support, it really is rare these days.

7 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A legit site for windows/office keys

Heard this site was legit from Reddit, and they were right. Bought a Windows key which didn't work, saying that it had already been used. I contacted 9xkey support who got back to me a couple hours later, asked a couple of questions, and issued a new key which worked like a charm. Despite the initial hiccup, it was overall a painless experience. My experience, as pleasant as it was in the end, does not appear to be the norm. But even if it happens to you, their support makes it right quickly. If you're looking for cheap Windows/Office, this is the place.

6 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

I received an invalid product key at first, which was a shame. BUT as soon as I contacted their customer support over WhatsApp they helped me through it, immediately gave me a new product key and it is working perfectly!

28 décembre 2025
Avis spontané
Noté 3 sur 5 étoiles

Key was already used...

The Windows 11 Pro key I purchased did not work. I got an error message indicating it was already used on another system.

Contacted support through the same email through which the first key was sent to me, and I got another one sent to me pretty fast (within 5 minutes at 10:15PM EST). This second key gave me the same error message.

Contacted them again, then they gave me a third key that actually works.

Although I managed to finally get what I want without paying more, I don't think I will reuse this reseller if I ever need to purchase a Windows key again. I wouldn't recommend it to anyone either. The person I was writing to had a very poor English, which didn't help me trust that this website is not a scam. I had much better experience with no similar errors using other alternatives in the past.

19 décembre 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

Hi Alexandre,

Thank you for taking the time to share your detailed feedback — we genuinely appreciate it.

We’re sorry for the inconvenience you experienced with the first two keys. While issues like this are rare, they can occasionally happen due to synchronization delays with Microsoft’s activation servers. That said, we’re glad our support team was able to resolve the issue quickly and provide you with a working key without any extra cost.

We also apologize if the communication felt unprofessional. Your feedback about language clarity is noted, and we’re actively working on improving our support communication to ensure a smoother, more confident experience for all customers.

Even though we regret that this experience didn’t meet your expectations, we appreciate you acknowledging that the issue was ultimately resolved. Your comments help us improve, and we truly wish you the best going forward.

If you ever need assistance again, our team is always here to help.

— 9xkey Support Team

Noté 1 sur 5 étoiles

Already used key

Like others have said, I purchased a Windows 11 pro key (order 12791), but when I tried to activate it Windows said that the key was already used on another device. I emailed customer service, but no response.

20 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Legit, quick, and easy

Did a lot of looking around and saw many different people vouching for the authenticity of 9xkey. Was a bit wary but everything went just fine! The key was delivered instantly and i was able to paste the code right into the activation window. No issues, no complaints here and will be recommending to friends and family in the future.

29 août 2025
Avis spontané
Noté 5 sur 5 étoiles

These are your go too guys man did it…

These are your go too guys man did it arrive instantly and it actually worked!

27 août 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

From 9xkey, thank you Carlitos! We’re glad your key arrived instantly and worked without any issues. We appreciate your trust in us.

Noté 1 sur 5 étoiles

ive send at leat 6 emails that the…

ive send at leat 6 emails that the product key they sent did not work gotton no responce to any. i think these guys dont stand behind what they sell at all. avid them at all cost they are rip off!!!!!!

23 août 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

We sincerely apologize for the inconvenience you’ve experienced. Please email us at delivery@9xkey.com with your order number, or reach out via our WhatsApp support so we can assist you directly. At 9xkey, we stand behind every product we sell and ensure that all keys are genuine retail. If any issue arises, we provide prompt replacements to resolve it. Your satisfaction is our priority, and we are committed to making this right.

Noté 1 sur 5 étoiles

Bad service

Bad service. Cheap prices are tempting but you’ll regret it once you realize you’ve been sold a useless code.

7 août 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

Hello Xaman,
We take all feedback seriously, but we cannot find any order under your name or email in our system. All keys sold on our site are 100% genuine retail licenses, instantly delivered, and backed by our activation guarantee. If you are a genuine customer, please contact our support team with your order ID so we can assist you immediately. Posting false or unverified claims harms both customers and businesses, and we are happy to provide proof of authenticity for every sale.

— 9xkey Support Team

Noté 1 sur 5 étoiles

Sent me an expired activation key

Sent me an expired activation key. Tried contacting them multiple times but no response. Very unprofessional.

8 août 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

Hello Naseer,
We have no record of an order under your name or email. All activation keys from 9xkey are genuine retail licenses and do not expire. If you are a genuine customer, please provide your order ID so we can verify and resolve any issue immediately. We always respond to verified customers—posting claims without proof can be misleading to others.

— 9xkey Support Team

Noté 5 sur 5 étoiles

I bought a w11 pro key and the process…

I bought a w11 pro key and the process was super easy, also I didn't have any problem with it.👌

7 juillet 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

Hi Marie, thank you for sharing your experience! We’re delighted to hear that getting your Windows 11 Pro key from 9xkey was quick and hassle-free. Enjoy your new OS, and we’re always here if you need support.

Noté 1 sur 5 étoiles

It's a scam

It's a scam. You will not get a real Retail license, but a license attached to a school or a company to which you don't even have an access. Don't buy it!

24 juillet 2025
Avis spontané
Logo de 9xkey

Réponse : 9xkey

Hi there, we’re sorry you feel that way. To assist you further, please provide your order number and let us know where you placed your order. You can reach us directly at:

📧 Email: Delivery@9xkey.com

We have many positive reviews from real customers who successfully activated their Retail Windows keys. Unfortunately, we also receive fake reviews from individuals who never made a purchase and cannot provide any proof or respond to our messages.

We take customer satisfaction seriously and are happy to help real buyers. Looking forward to hearing from you!

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