ABAX UK Avis 

The support from the start has been amazing cant thank Jack and the team enough, they have gone above and beyond for us.

Great customer service

Jack was excellent

Possibly the worst tracking providers there is out there, the most disgusting and rude staff and the unlimited issues we received with the units was relentless. There was zero help from the customer care team team and we was left with trackers that just didn’t update or work efficiently. The app was awful and we couldn’t get onto live tracking nor anything els on the app worked either. I guess you pay for what you get. This is awful, everything about it. From the moment I was completely harassed by a sales man in the initial stages singing and dancing about how great they are, completely fell into this one! He even guilt tripped me into setting up an account due to him really needing the commission. They ring you every day and bombard you until you sign up! The moment we installed these, I had big issues telling me my kit was on another road when it was in my garage all along, it just never corrected or updated so therefor it’s completely doing the opposite of what I needed it to do.

There awful.
Stay clear.

Customer support not brilliant and don’t make it easy to cancel, wouldn’t recommend them to anyone.

Excellent product and the customer service to date from our account manager is superb. We moved away from another company and tracker, due to poor signal in many areas and this had a major effect on all of our reporting and mileage claims. So far we have not yet had one bad signal in the 6 months of our vehicles using them. Really easy to fit ourselves also.

very prompt service and great knowledge of the product, i am new to this company and was told exacatly what to do and above all it worked.

Thank you once again for all your help, well done.

Used Abax for many years, and their support these days is excellent. You can always get help when needed.

Jessica was great on the phone and had the answer that I was looking for. Also gave us a helpful few pointers on the system too which was helpful.

Spoke to Jessica who was extremely helpful and patient.

Awful company with awful customer service, tie you into long 3 year contracts on the sly with no way of getting out of them, I would never advise anyone to go with this company

200-odd minis ordered and around 50 vehicle beacons. The system had great promise and the website is good and easy to use but of the 200 minis (that took around 3 months to get fitted to 200 garden machinery tools), around 25% stopped working within a year.
When they stop working you then have to spend time working out if the tools is indeed lost and then organise a replacement to be fitted. For us this was not an easy task with vehicles across the South East of England.
We also had beacons fail on us so seems like there are hardware issues with the kit.
Do not use the FREEPOST address to return items as they are not tracked and failure to return a faulty mini is charged at £11 and a beacon is £85!
The vehicle tracking interface is good on a web browser and the geofence alerts works well with very few issues. However when using the app to locate a vehicle, we found it was not updating so would try to use the 'navigate to' function only to find no van. Thankfully we were running this alongside existing OBD connected trackers which are much more accurate.
We have cancelled our contract after less than a year (which is good considering some tracking companies make you sign a 3 year contract) but when asked if i could get a credit for the 50-odd minis that are not working as there was no point in replacing them, i was told no. Abax said they can replace them but was reminded if i didn't return the faulty ones in 30 days i would be charged £11 each. It will cost us too much time to find where the tools are located and replace the minis only to have to take them out again when the contract ends, just disappointing they took this stance.

Their invoices are never correct. When there is a problem it takes a year to rectify, and in the meantime they pass you to debt collector, and continue to send payment reminders.

Very helpful when I had to call them, sorted in minutes

Very Happy , All questions answered and staff very friendly.

Excellent product, since joining ABAX I can't fault any part of the onboarding and setup process. The system is great and exactly what we where looking for.

Jack Fowler has been fantastic from start to finish and has been attentive and prompt whenever required. excellent customer support.

KOMPAN LTD

Very straightforward clear instructions

Jack Fowler is always on hand to help when I need assistance or help with the system.

I couldn’t be more satisfied with the service he provided. From start to finish, Jack was professional, attentive, and genuinely committed to ensuring everything was perfect.

James - Industrial Signs LTD

Customer Service (Jessica) was excellent help.