Richard at Penarth (Cardiff) helped my friend and I choose a mobility scooter for me. I was reluctant to get one as I didn’t want to give in to not being able to walk far. But Richard - and his coll... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 Penarth Retail Park, Penarth Road, CF11 8EF Cardiff, Glamorgan, GB
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Visited the Cardiff branch and spoke with Tony and Shaun. They were extremely knowledgable and the service they provided was exceptional. We were looking to purchase a lift and recline chair and the... Voir plus
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From the moment you step into the store you feel valued. Denise who served me on both my visits is so lovely. She understood exactly what I wanted and there is never any pressure selling. I went... Voir plus
L'entreprise a répondu
I visited the Cardiff branch today with my mum to look at getting a walker on wheels for her. The service I had was first class from Tara. Tara went through different models and explained everything v... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Magasin de fauteuils roulants
- Matériel et équipement d'hôpital
À propos de Ableworld - Cardiff
Écrit par l'entreprise
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Coordonnées de contact
4 Penarth Retail Park, Penarth Road, CF11 8EF, Cardiff, Glamorgan, Royaume-Uni
- 029 2132 1072
4,4
Excellent
15 avis
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A répondu à 100 % de ses avis négatifs
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Just had my New Scoozy scooter…
Just had my New Scoozy scooter delivered
Great service to the team and Tony for delivery and help
14 août 2026
Avis spontané
Réponse de Ableworld - Cardiff
Thank you for your lovely review! We're thrilled to hear you're happy with your new Scoozy scooter. I'll pass on your kind words to Tony and the team, they’ll be pleased to hear it. Enjoy your new scooter, and feel free to reach out if you need any further assistance!
Kind regards,
Ableworld
Richard at Penarth (Cardiff) helped my…
Richard at Penarth (Cardiff) helped my friend and I choose a mobility scooter for me. I was reluctant to get one as I didn’t want to give in to not being able to walk far. But Richard - and his colleague Shaun- were so very helpful, patient and kind to two elderly women.
They explained everything and pointed out advantages and disadvantages and knew everything we needed to know and the best scooter to get for my needs - mainly to be able to fold it up and put in in the boot of a car.
I have never written a review before but these gentlemen were efficient, respectful, knowledgeable and very patient and we appreciated that very much. Thank you Richard and Shaun
20 juin 2026
Avis spontané
Réponse de Ableworld - Cardiff
Hi, thank you for taking the time to share your kind words. We are delighted to hear that Richard and Shaun were able to assist you and your friend in choosing the right mobility scooter. It’s wonderful to know that they provided helpful, patient, and respectful support, making the experience positive despite your initial reluctance.
We truly appreciate your feedback, especially as it’s the first review you’ve written it means a great deal to us. I will be sure to pass on your kind words to Richard and Shaun, who will be pleased to hear they made a difference.
Thank you once again for your lovely review. Wishing you all the best with your new scooter!
Kind regards,
Ableworld
⭐️⭐️⭐️⭐️⭐️ 5‑Star Review for Richard & Shaun…
⭐️⭐️⭐️⭐️⭐️ 5‑Star Review for Richard & Shaun at Ableworld Cardiff
I cannot praise Richard and Shaun at Ableworld Cardiff highly enough. From the very first phone call, Shaun was incredibly kind, patient, and understanding. I rang to ask whether they could help with my mother‑in‑law’s mobility scooter, which had suddenly stopped charging. Shaun reassured me straight away, explained the process clearly, and arranged for it to be booked in without any fuss.
Although they offer a very reasonably priced collection service, I had already packed the scooter into the car. When I arrived, Shaun came straight out to help unload it and talked me through what would happen next. Richard was also on hand, offering reassurance and confidence that they would get to the bottom of the issue.
True to their word, the scooter was diagnosed and repaired promptly — and at an extremely fair and reasonable price. There was no overcharging, no unnecessary add‑ons, just honest, professional service delivered with genuine care.
Their kindness, transparency, and willingness to go the extra mile really stood out. It’s rare to find a team who combine expertise with such a compassionate approach, and I wouldn’t hesitate to recommend Ableworld Cardiff to anyone needing mobility support or repairs.
Thank you, Richard and Shaun — you made a stressful situation so much easier, and your service was outstanding.
24 avril 2026
Avis spontané
Réponse de Ableworld - Cardiff
Hi Gemma, thank you for your kind words. We really appreciate you taking the time to share your experience. It’s wonderful to hear that Shaun and Richard were able to help and make a stressful situation easier for you. We always aim to provide honest and caring service, and your feedback means a lot to us. If you ever need further support or assistance, please don’t hesitate to get in touch. Thank you again for recommending Ableworld Cardiff!
Kind Regards,
Ableworld
Excellent service from Richard today. So helpful. I’ll definitely be back Thanks.
Excellent service from Richard today
5 février 2026
Avis spontané
Réponse de Ableworld - Cardiff
Hi Jane,
Thank you so much for your lovely review! We’re really pleased to hear you received excellent service from Richard - we’ll be sure to pass your kind comments on to him.
We look forward to welcoming you back soon.
Take care,
Ableworld
I spent hours on the phone trying to…
I spent hours on the phone trying to find the product that this company provided in 15 minutes half a mile from my home. The best experience in a difficult time. Superb staff who really know their stuff. I won't be shopping anywhere else.
15 janvier 2026
Avis spontané
Réponse de Ableworld - Cardiff
Hi Susan, thank you for your kind words. We are really pleased we could help when you needed it most, and that we were able to save you time and stress. Your feedback means a great deal to our team, and we will be sure to pass on your praise to the staff involved. We truly appreciate your support and look forward to helping you again whenever you need us.
Kind Regards,
Ableworld
Thank you Tony and Shaun
Visited the Cardiff branch and spoke with Tony and Shaun. They were extremely knowledgable and the service they provided was exceptional. We were looking to purchase a lift and recline chair and they immediately went out of their way to deliver a demonstration model to our mums home, which enabled her to try out the chair to ensure it was the correct fit and suitable for her needs. Thank you so much.
12 décembre 2025
Avis spontané
Réponse de Ableworld - Cardiff
Hi Denise, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that Tony and Shaun provided you with exceptional service and that they went out of their way to organise a demonstration for your mum. Customer satisfaction is our top priority, and it's wonderful to know that we could assist in finding the right chair for her. We truly appreciate your trust and look forward to helping you again in the future.
Kind regards,
Ableworld
Misold an item - refused a return
Took my auntie in to purchase a scooter, the salesman told her it was 6mph, as she was very insistent that's what she wanted.
After delivery took it out and said it's very slow. So I googled it and it's only 4mph.
The guy has said he told her it was 4mph and there's no refunds, even though I was there and witnessed he said it. She mentioned many times she wanted 6mph and decent suspension. he specifically sais the road ones were 8mph, this was the best pavement one and 6mph and the smaller ones were 4mph.
She rang the shop and was told no refunds, rang main helpine and was told they would ring the shop on her behalf and then the original guy from Penarth Rd rang her back and wouldn't let her get a word in edgewise.
It's our word against his and they are sticking to it. So be warned, they are like shady car salesmen to get a sale and will lie through their teeth making it a he said she said situation which the customer can never win.
She rang the main line back and they said, nothing we can do, you can try doing a formal complaint but it will take months.
14 août 2025
Avis spontané
Réponse de Ableworld - Cardiff
Hi Claire,
Thank you for reaching out to us and submitting a Trustpilot review. We are sorry that your Auntie feels that she has been left disappointed with the level of service that she received from Ableworld, and naturally we are disappointed that you felt the need to leave a post of this nature.
We prioritise providing exceptional service and creating positive experiences for our customers, which our staff at Ableworld Cardiff pride themselves on. We are sorry to hear that in your Autie’s recent interaction you have highlighted, that you did not feel that this was her experience.
We did carry out a full and thorough demonstration with your Auntie when visiting our store, therefore all aspects of the scooter would have been discussed and explained. As per our terms and conditions of instore sales on scooters, we are not able to offer a refund, however, please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would like the opportunity to look into this further for you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Take care,
Ableworld
A store that sells quality goods and give quality care.
From the moment you step into the store you feel valued.
Denise who served me on both my visits is so lovely. She understood exactly what I wanted and there is never any pressure selling.
I went in on Tuesday ordered a bed and it was delivered this morning. The lads that do the deliveries are so helpful and competent at their job. Nothing is to much trouble.
Costs are very very competitive and having bought both my adjustable bed and rise and recline chair I can tell you you won’t get cheaper with good quality anywhere else.
24 avril 2025
Avis spontané
Réponse de Ableworld - Cardiff
Hi Elizabeth,
Thank you so much for your lovely review! We're so pleased to hear that you felt valued from the moment you walked into the store. Denise will be delighted to know she made such a positive impression on both visits. We pride ourselves on offering great service with no pressure, and it's fantastic to know the delivery team were just as helpful and efficient. We really appreciate your kind words, and we're thrilled you're happy with both your adjustable bed and your riser recliner. Wishing you many comfortable days ahead!
Take care,
Ableworld
Brilliant socks for diabetics.
First found your store whilst on holiday and bought a pack of 2 pairs of socks for diabetics. The best I have ever found so now have 4 more pairs. I take a size 4 shoe and find most socks are size 4 - 8 which are hopeless on me because they wrinkle under my feet. These are size 3 - 5 so much better . Love them and delighted I found them. Thank you.
10 janvier 2025
Réponse de Ableworld - Cardiff
Hello Thelma,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Ableworld Cardiff team was able to assist you on your visit to the store and you found our Diabetic socks to be the perfect match for you! We hope to see you again soon!
Take care,
Ableworld
Réponse de Ableworld - Cardiff
Hello,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Cardiff team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
First Class Service Received
I visited the Cardiff branch today with my mum to look at getting a walker on wheels for her. The service I had was first class from Tara. Tara went through different models and explained everything very clearly. Her knowledge was also excellent. We came away with a Triumph Walker and a Strolley Trolley. Thank you Tara for being extreme patient, your help was greatly appreciated
4 avril 2024
Avis spontané
Réponse de Ableworld - Cardiff
Hello Steve ,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Cardiff team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Brilliant caring staff.
We called in the Newport branch. Staff were absolutely brilliant, nothing was to much trouble. We didn't feel rushed. And I was given great advice. I brought a scooter and have to admit it's great. Love it. Thanks for all the support, advice and time. Meant a lot.
21 novembre 2023
Avis spontané
Réponse de Ableworld - Cardiff
Hello Belinda,
Thank you for taking the time to share your positive experience with our new Newport South Wales store! We're thrilled to hear that our staff provided you with excellent service and made you feel valued.
It's wonderful that you didn't feel rushed and received great advice during your visit, and we're delighted that you love your new scooter!
Take care,
Ableworld
Called into to the Cardiff branch today…
Called into to the Cardiff branch today hoping they could fix a problem with our scooter. The store were excellent and managed to fix it right way. Thankyou for going over and beyond
15 juin 2022
Avis spontané
Réponse de Ableworld - Cardiff
Hello Michael,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that the Cardiff team were helpful when you visitied in-store recently. We hope to see you again!
Take care,
Ableworld
Richard was very nice
Richard was very nice, no pushy selling but knew his job. He explained things when we asked then gave us a catalogue, we took it home looked at what we wanted then went back and bought the scooter we wanted.
Thanks to Chris for delivering it as our boot was full.
Good service all the way.
This was at Penarth Road Cardiff
18 avril 2022
Avis spontané
Réponse de Ableworld - Cardiff
Hello Maureen, Thank you for leaving us some lovely feedback, we appreciate it.
We are pleased that Richard and Chris were both able to help with your new Scooter purchase with us recently, and glad you were happy with the service. We hope you are enjoying using your scooter and look forward to seeing you in store again in the near future.
Kind regards
Just taken delivery of my Astbury chair…
Just taken delivery of my Astbury chair and as I received instore, Richard and his colleague were quick, helpful and friendly. I would strongly recommend Ableworld.
12 août 2021
Avis spontané
Réponse de Ableworld - Cardiff
Hello Suzanne,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Richard was quick, helpful and friendly when delivering your Astbury chair. We hope to see you again.
Kind Regards,
Ableworld
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