I had a leak on my hot and cold taps. Kristian could not of been more helpful. We had received the replacement parts which did not seem to fit. I spoke to Kristian who explained exactly how the taps w... Voir plus
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Lisez les avis des autres
Once again Lindsay to the rescue. The aerator housing replacement came as the old one wasn't up to scratch. New came and I replaced it immediately and now my dual lever hot tap is working perfectly... Voir plus
L'entreprise a répondu
I contacted Abode regarding a problem I had with a Proboil 2x installed by builders in our new house. The team were really helpful on the phone, sent written instructions on fixing the problem and cal... Voir plus
L'entreprise a répondu
Lindsay was very knowledgable and gave me advice on how to sort out the non functioning boil function. I no longer have any of your descaled so she is sending me some to help me out.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel de cuisine
- Magasin de plans de travail
- Magasin de design et de décor intérieur
- Magasin de rénovation
- Prestataire de réaménagement de cuisine
À propos de Abode Designs (Abode Home Products)
Écrit par l'entreprise
Abode Designs is a UK-based designer and supplier of premium kitchen taps, boiling water taps and sinks, created for modern living and everyday use.
We focus on combining thoughtful design with reliable performance, using high-quality materials and engineering to ensure our products look good, work seamlessly, and stand the test of time in real kitchens.
Our boiling water tap range is designed around choice and clarity. We offer a wide selection of contemporary and classic styles, available in premium finishes to suit different kitchen designs. Customers can choose from boiling-only or boiling-plus-filtered water options, making it easy to find the right solution for their lifestyle.
Across all our products, we prioritise straightforward functionality and considered design. Everything we create is designed to be easy to install, simple to use and reliable to maintain, whether for homeowners, kitchen designers or trade professionals.
Customer feedback plays a key role in how we develop and improve. We continually use insights from reviews and real-world use to refine our products, enhance our service and support customers from initial specification through to long-term performance and aftercare.
Abode Designs is part of Norcros plc, bringing together design expertise, technical performance and trusted manufacturing relationships to deliver products customers can rely on.
Our promise to you
Écrit par l'entreprise
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Coordonnées de contact
Unit L Whaley Road, S75 1HT, Barnsley, Royaume-Uni
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
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4,8
Excellent
793 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service, and speedy delivery
Good service, no fuss, efficiency, professionalism, and a speedy delivery.
21 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi David, thank you for the brilliant review!
Fantastic customer service
Fantastic customer service! We had a hot water tap installed incorrectly by our plumber so it stopped working after 6 weeks. The customer service I received from Jade was fantastic and hugely appreciated considering it wasn’t a fault with the product, wouldn’t hesitate to purchase from them again. Super fast response and got to the bottom of the issue immediately. Tap is lovely and boiler system is quiet and effective when installed.
24 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Sarah, thank you for such a lovely review. We’re really pleased Jade was able to support you so quickly and resolve the issue. It’s great to hear you’re now enjoying your hot water tap and that everything’s working just as it should. We really appreciate your recommendation.
Customer experience team
I found the customer experience team to be very helpful and thorough in dealing with the matter that I phoned about.
Thanks to Jade for all of your help.
23 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi David, thanks for taking the time to share your experience. We’re pleased to hear the team were able to help and provide the support you needed.
Great service
Excellent, speedy service from a friendly and very knowledgeable agent.
22 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Roger, thank you for the brilliant review!
Margery in customer services understood…
Margery in customer services understood a tap problem and not only advised on the problem but dispatched replacement parts which arrived in 2 days.
Brilliant cuustomer services.
15 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Colin, thank you for your lovely review!
Helpful post sales support
Helpful post sales support, often providing replacement parts for required maintenance.
If something goes wrong they are quick to resolve.
15 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Alex, Thank you for the great review. We're always happy to help!
Brilliant customer service team
The customer service team have been fantastic. Much more than I’d usually expect. I’ve had two issues which they’ve helped me with quickly and really clearly. Going above and beyond. It’s rare to find this so I highly recommend this company on that basis.
14 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Rich, thank you for the feedback! We’re really pleased our customer service team could help resolve both issues quickly and clearly. Your recommendation means a lot to us.
Fantastic service from ProBoil
Fantastic service from ProBoil.
We needed a replacement boiler / Jade and Ros via email and phone were great and Steve was outstanding - talked us through the whole installation process - was unfailingly patient. Couldn’t have asked for a better service.
Would recommend this company to anyone.
14 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi A Davies, Thanks so much for your feedback. It’s great to hear our team could support you every step of the way and make the process as smooth as possible.
Abode customer service excellence
Contacted company about a spare grub screw and bush for my Airo Dual Lever mixer tap as the third party spares company does not sell these items and the tap is out of guarantee . The lady who I spoke to was very helpful and sent me replacement spares free of charge - the handle now fits well and I think this company should be congratulated for their excellent customer service.
6 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Peter, Thank you for your kind feedback. We’re glad our team could help with the replacement parts and resolve this for you.
Excellent after care service
Excellent after care service - small issue with our Proboil tap, quickly sorted and parts on the way.
13 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Kevin, thank you for the great review!
Had a problem with my Proboil 2X…
Had a problem with my Proboil 2X boiler. Contacted customer service and spoke to Jade. She managed to sort the problem and get a replacement posted to me within 24hrs. Very helpful and great to get aftercare customer service like that.
7 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Neil, thank you for the great review!
Réponse de Abode Designs (Abode Home Products)
Hi Ross, thank you for the kind review. We’re pleased to hear you received such helpful service.
Great product and service
The team have been so helpful throughout the process from receiving the tap to support with installation. Couldnt fault them at all. Amazing product and amazing team. Thank you.
2 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Musarat, thank you for the five star review! We really appreciate your feedback.
Great products and a special accolade…
Great products and especially praise to Stephen @ Customer Experience Team for his dedicated and very efficient service!
⭐️⭐️⭐️⭐️⭐️
2 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Silv, Thank you for your great feedback. We’re really pleased you’re enjoying our products, and your kind words will be shared with our Customer Experience Team.
Fantastic Service
This is the second time in recent years that I’ve reached out to Abode Home Products, and once again their service and commitment to customers have been outstanding. As someone who works in the service industry, it’s genuinely refreshing to experience such a high standard of performance.
2 avril 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Paul, thank you for the great review. We truly appreciate you taking the time to share your feedback.
Olivia
Olivia could not have been any more helpful with my problem, parts sent out to rectify within 3 working days and all back to good.
Thank you.
27 mars 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Thank you so much for taking the time to leave a review. We'll be sure to pass on the great feedback to Olivia.
Amazing and efficient customer service
Amazing and efficient customer service, my query was dealt with promptly with no quibbles at all. So refreshing.
30 mars 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Sarah, thank you for the brilliant review!
Leaking tap
Purchased a tap for around £300, 3 years later it's dripping and leaking everywhere!
I contacted them about warranty only to be offered parts to repair the tap myself!
30 mars 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Paul
Thank you for taking the time to share your experience.
We’re sorry to hear about the issue you’ve had with your tap, we understand how frustrating a leak can be, particularly after several years of use.
All Abode taps are covered by a 5‑year warranty, and as part of that warranty we supply genuine replacement parts free of charge where required. In many cases, issues such as dripping or leaking can be resolved quickly by replacing a specific component, without the need to remove or replace the full tap.
Our support team aims to offer the fastest and least disruptive solution, which is why replacement parts are often provided first. That said, if you’d prefer further assistance or guidance, our team is always happy to help.
If you’d like us to review your case again or offer additional support, please contact us directly and we’ll be glad to assist.
Excellent service
Needed a replacement boiler outlet pipe wingnut after stripping the threads.
I had an immediate reply to my inquiry and a replacement part sent.
Excellent service!
29 mars 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Simon, Thank you for the great review!
A 5 star service
A 5 star service, but dropped a star for the fact that I've had to reach out to the service team. Jade has been great, very responsive. Well done.
27 mars 2026
Avis spontané
Réponse de Abode Designs (Abode Home Products)
Hi Nathan, Thank you for your feedback. We’re pleased the team could step in and help quickly, and we appreciate you sharing your thoughts with us.
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