Love Abode Avis 

Not sure why others struggled, but found the window film to be excellent quality, much better (thicker) than that sold on the large Brazilian river web site. Very easy to apply, little tool provided did the trick too. Very happy

Really difficult to install. A poor quality product. Difficult to remove the backing and reverse the film and impossible to do without getting into a real tangle, resulting in creases and stretching. I gave up an binned it so a complete waste of time and money.

Really poor experience. Wrong product supplied and woman on the end of the phone was infuriating to talk to.
Ordered HORIZONTAL stripes but supplied VERTICAL stripes because that’s all they supply and you have to use it sideways apparently. Not how it’s illustrated on the website. AVOID!

This film was an absolute nightmare to fit and definitely not worth the money. Would never buy again.

There was no manual in the box. I have attached the film on the first window and it looked terrible. Then I have turned to youtube, where I had to find a similar window film with instructions how to mount it.

Only once I used most of the roll I have found a manual inside... Seriously, am I supposed to unroll 5 meters of film to get to the manual...?

Good product, appalling customer service. No response to the e-mail contact form on the website. No option to cancel or change order and very slow response times. Asked to change an order seconds after ordering and they did not respond. Would think twice about ordering from them again.

Possibly the worst and most unprofessional business I have had the unfortunate experience of coming across in a very long time:

1. No order confirmations, receipts or delivery information provided

2. Order delivered with errors - when trying to get the situation resolved, no ownership taken by employees.

3. Film damaged in several places.

4. The installation package that costs £14 is primarily repeat items that already come for free, aside from a cheap spray bottle

5. Employee who answers the phone on every occasion- Tracey - assures you that someone will come back to you "ASAP". The reality was that after several phone calls and frustrated emails, no-one came back to me which meant constantly having to chase.

6. All employees claim that no emails have been received, aside from one to Lissa, despite replying to previous emails sent by Tracey and Simon "to check the system was working."

7. After being hung-up on by Tracey, speaking to Simon (probably the most decent person I spoke to there... Simon needs to move to a better company, he's wasted where he is), again I was assured that Management would phone me back... unsurprisingly, they didn't. That was until I sent yet another frustrated email... seemingly, in the words of Lissa, the manager, she "didn't see the need to pick up the phone, she's far too busy to call back everyone, that's why I have a team."
Lissa also hung up on me after I explained the difference between aggressive conversations and assertive conversations... she simply didn't like being told, in an assertive tone, that she was providing a far from below decent service and that if her team say that a customer can expect a call back from her, then she should feel the need to carry out such tasks. I do not like to have my time wasted by those satisfied with providing bad customer service.

Eventually, after a lot of my time being wasted by Lissa and her team, it was agreed that I would receive a refund instead of a replacement film. Taking in to account the above point 7 only, this is the attitude of their management, and that is clearly trickled down to Tracey and other members of the team. Bad service is cultivated by bad management.

Our experience has been passed on to Trading Standards now, and while they can't really do anything about poor attitudes, they can look further in to the lack of receipts and order confirmations sent out by this firm. With any luck, no one else will have such unfortunate experiences with these people.