Absolute Domestics Avis 

It has been very easy to find, schedule and make changes with AbDom. Their customer service is responsive via both Text and Email - which makes things so much easier.

.I had a terrible experience with Absolute Domestic. I hired them to clean my home, and they sent two very young cleaners, J and J, who were supposed to work for 5 hours. However, my electronic lock records show they were only present for 4 hours. Not only did they fail to complete the basic cleaning tasks, but for instance, they created a mess in the kitchen themselves and left it unclean! I had an important work meeting scheduled after they were supposed to finish, but due to their incompetence, I had to rush around to clean the house myself.

When I provided evidence to Absolute Domestic, they completely shirked their responsibility, claiming the cleaners were independent contractors. They charged me for 5 hours of work but only provided 4 hours of no service just presence! This is theft. Their lack of accountability is unacceptable. The countless emails and phone calls I made to resolve this issue were a complete waste of my time and energy. I advise anyone to stay far away from this company.

I should add my response to their comment here:
I appreciate you taking the time to respond, however, I am disappointed to see that you have continued to repeat false statements and misrepresentations despite the evidence I have provided here.
There are two screenshots of the door lock. The second one clearly shows that the last time the door was opened by the cleaners was at 2:17 PM! My arrival time is also clear, which was after 5 PM, and you can compare this time with the time I took the photos after entering the house.

Regarding their arrival time, I can also provide a screenshot of the door lock and their call to my mobile phone because when they arrived they didn't know how to get in and called me. I am ready to share more images and documents here.

There's no need to repeatedly lie about their arrival and departure times by denying what I told you in the phone call! Fortunately, I emailed you before the phone call, and now in the screenshot I've attached from my email, I've clearly mentioned their arrival and departure times.

There are no paint stains on the floor of my house, and what you see are garbage particles that I vacuumed after they left. The only things that are pre-existing! were a few full garbage cans, some rubbish on the floor, some dry leaves, and some stains on the kitchen and toilet surfaces, which is why I hired cleaners for 5 hours! However, neither of these two cleaners removed any of these.

This constant repetition of you saying that someone brought and dumped the garbage later and took a picture is a slander and can have legal consequences for you if you don't apologies. I have attached all my statements with evidence, including the time and date the photos were taken, my arrival time, and a screenshot of the text message I sent you when I got home and saw the situation.

What I'm saying is completely clear and supported by evidence.

Booked a move out clean for Sunshine Coast in Dec 24. Two cleaners were supposed to come for 3 hours. Only one showed up. Cleaner got into an argument with the oven cleaner when cleaning the kitchen, rather than begin somewhere else in the house and let the oven cleaner finish up. Bathrooms cleaned to acceptable standard.

Ceiling fans weren't cleaned in any room. Kitchen wasn't cleaned at lower level on cupboards and food splash marks left either side of the dishwasher. Entrance hall and lounge areas (tiled) were not mopped.

When I submitted feedback after the clean to AD, the "customer service" person rang me to find out what had happened, ignoring all of the issues I'd identified, focussing solely on why I hadn't given the cleaner a priority list.

This company has no appropriate control level over the cleaners they use so it's a lottery as to what outcome you'll get. Then they compound that by having a call back system that blames the customer when their service is poor.

Avoid them unless your desperate or fancy rolling the dice. If I could rate it less than one star I would.

So pleased with the service Natalie provided, very thorough clean and would highly recommend to any future clients.

Our domestic cleaner was briefed prior to the first clean. (Check list sent with specifics for each room). She completed all tasks and did a fabulous job. I was very happy with the result.

Good service and very efficient, definitely recommend

Within a week of making the initial call to Absolute Domestics, my new cleaner was on my doorstep. She was very efficient & eager to please. The house was sparkling and I got back my weekends! Great job!

Cleaner arrived on time and did everything I asked of her. (Just home from major operation and can do very little) Floors were main priority and Sharon did a great job.

The communications with the company direct and cleaner was thorough and made the experience easy. What a wonderful job that was done too!

We hired a cleaner from Absolute Domestic to clean our bathroom and floors once a fortnight. The cleaner attended the property for the initial 2 hour clean and I was specific about the areas I wanted cleaned. The attention to detail was amazing and we were happy to have the same cleaner back on a regular fortnightly basis. On the next visit the attention to detail wasn't the same and was poorly done. There were visible areas of the bathroom that weren't even touched. I had to reclean everything which was frustrating because we had just paid a professional to do this work. I took photos and emailed the area manager who didn't offer a refund or a discounted reclean and just said the cleaner was busy doing other jobs which wasn't true because nothing else had been touched. I advised the area manager I would like a different cleaner going forward. Its been weeks now and they haven't hired a replacement yet keep messaging me saying they're working on it. Don't believe it when it says they will hire a new cleaner quickly and discreetly because that isn't true. It seemed like they did a fantastic job initially to get your business but then do a less than great job going forward.

The company have made it easy to get cleaners and I have never had any issues.

To date my cleaner is pleasant, helpful, always on time
accommodating always willing to assist me where required

Lovely couple. Did a great job. Absolute Domestic were very prompt in sourcing our cleaning couple. Communication between all players was effective. Our cleaning couple confirmed date and time when accepting the job and called again to reconfirm the evening before the clean.
Overall it has been a very successful experience for us. We would highly recommend Absolutely Domestic to anyone looking for a high quality clean of their home.

The cleaner was the same women I had last year. She was so good then that I asked for her again. She worked hard for 4 hours and left my small apartment gleaming. I will get her again in May.

What a life saver my cleaner is, she does an awesome job and is a lovely person. Reliable, thorough and my home looks beautiful.

I highly recommend Absolute Domestics.

Efficient, intelligent,courteous cleaners. Very satisfied.

I'm glad I found absolute domestic. And if I could go back, I would've made this choice long time ago. I felt guilty that I needed help to maintain my house clean. I felt guilty that I was working so much (50/60 hours a week) and I was burning out. Before absolute domestic, my mental health was starting to be affected by all the things I needed to keep up with. I spoiled my family with a top to bottom clean house for the past 15 years,and all at the sudden, I couldn't keep up any more. Then I found absolute domestic and they sent me an angel, Rebecca (Bec). Not only my house is spotless again, but she is now part of my family and my routines. She is so understanding and cares for details. When needed she will do some extra which I highly appreciate. We have great communication and she never failed me. My mental health has improved sooooo much and I'll be forever grateful. Now, I understand that it's not to be ashamed or feel guilty if life gets chaotic, and we need an extra set of hands. Thanks Bec, and thanks to absolute domestic for helping me through this chaotic stage of my life. 💯 reccomend

Very impressed with the service. Cleaner we have is great and the communication, follow up and price are all excellent

I’ve used Absolute Domestics before and they were great however, last time was for an end of lease clean where on the night before the cleaners were scheduled, the booking got cancelled. Although Absolute Domestics office tried to get someone last, no one was available which left us in the lurch. They did eventually arrange for another cleaner for two days later on the Sunday, however, upon speaking with that cleaner, he sounded so dodgy re pricing and sounded like he just wanted to take us for a ride, stating, “You should’ve come to me first” and saying it would take 10 - 12 hrs and kept talking over me.” Thus put us right off so didn’t go ahead with it. The person at the main office (Damian) was lovely though.

Update: Thank you Damian for following up what had occurred. Although it was an End of Lease per se, as the property was not clean when we took on the lease (esp. fans, blinds etc) and this was captured in our initial condition report when we moved in, did not need the oven cleaned (as we didn’t use it and it was new), this is what we were trying to ascertain with the person who contacted us.

I must say, the reason I’d wanted to go with your company was when we moved in, your cleaner Jason was great and when he’d finished earlier than expected, he charged less than expected. We appreciated his honesty. Hopefully next time will be a better experience. Once again, thank you for following up.

Absolute Domestics sent us Val to clean our house. He is the best cleaner I’ve ever had and I’m amazed at what he can do in 2 hrs. The showers look brand new and he cleaned the kitchen to showroom standard. The loviest guy and so through