Accident Claim Helpline Avis 

Very quick and professional response
made the whole process easy to understand .

Quick service explained everything so it was understandable Very polite

A car drove into the back of me at the weekend, which was quite a shock to say the least. I was at the roadside for a good 2 hours, with the Police, getting it all sorted. During this time, the other driver said he could not contact his insurers with it being a Sunday. I phoned my insurers in the evening, and was able to speak to somebody straight away. The several people I spoke to were brilliant, as I was still in shock, and they explained everything well to me. I had a courtesy car assigned to me 24 hours after the initial contact to my insurers. I have felt supported during the whole process, and I am very impressed. I also had a telephone call a couple of days after, to check how myself and my family are. From Robert Layton.P.S. I just want to add that I contacted Accident Claim Helpline through initial contact with my insurers.

The service i recieved was brilliant couldnt have made it any easier thankyou. Very promt sevice withe everything

Everything was explained in great detail and everyone was very helpful.

Amazing service !!! 5 stars !! Customer service and how quick it was all sorted was fab ..

Excellent service very quick in sorting out a van with roof bars.

I have great experience with this company

Very easy and straightforward
Very professional and thorough
Spoke very kindly talked me through each step
Highly recommend

Staff was very helpful and friendly Excellent customer service.

Great service, taken all the stress out of an already difficult time and matched the car to mine so I didnt feel any inconvenience

Quick, efficient and kept informed. Just one slight thing I have noticed is there are a lot of calls that means you are repeating information but it’s better to give too much info than not enough!

Tom was my call handler and he was amazingly warm from the off. He was very re-assuring in his manner and kept asking if I was ok throughout the conversation. I made the call straight after the accident and so other drivers spoke to Tom and he also helped them at the same time which was great support.
Data checks were made first obviously.
Tom deserves a incentive reward or bonus, and can I add that Simon and Josh were also brilliant when I contacted them too. I have never had a crash before but people tell me how stressful sorting out the insurance and courtesy car is etc. I've got to say that I felt the support I received was seamless from Tom on the day and he sounds like a genuinely lovely person, that his family are probably very proud of, and I wish him well... Tom even called me a few days later to check I was ok, which was very thoughtful and very much appreciated.

Fantastic response to my claim. Talked me through everything . I knew everything that was to be done and when, it worked like clockwork. Very Professional.

My claim was dealt with great courtesy, efficiency and speed.
Brilliant

I had good experience fast service

They have taken all the stress out of dealing with an accident a combined excellent service staff very customer foscused and friendly cannot do enough for their customers would not hesitate to reccomend - Well done

I was involved in a car accident where someone rear-ended me. When I phoned to report it, I was told it was a no-fault claim. This happened on a Tuesday. Then, after some questions and uploading images, my case was up and running. By the next day my car was collected, and I received my courtesy car. Everyone involved was super friendly and made the process very easy.