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3,5
6 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I really appreciate the simple, swift and comprehensive service Acorn provides. This is why I come back year after year. As a small business owner having clear options to bolt-on at an affordable price is much needed. Communication and mail pickup couldn't be easier. Thanks to the team at Acorn for supporting my business.
Réponse de Acornbusinesssolutions
Thank you for taking the time to share your experience, its truly appreciated.
Unreliable and unprofessional
Some more info, As a solo trader I had an office shared with them for a year which was expired June 26, I called them to extend it for another year and get a copy of lease agreement like last year. She said I need to request by email which I did then waited for about a week nothing happened no response, so I called them again, but they told me that they don’t do that anymore when I asked why I didn’t receive any updates or even response to my email they just repeated the same sentence over again . That put me and my business in risk of losing a contract , unreliable and unprofessional
Réponse de Acornbusinesssolutions
Hello Mosif
Thank you for taking the time to share your feedback. We take all comments regarding our service very seriously and strive to ensure every customer has a positive experience.
We have searched our records but are unable to find any customer, order or email under this name. As we have no recent unresolved issues on file with any customer. we would really like the opportunity to understand what happened and assist you directly.
Please reach out to us at hello@acorn.email or 0330 223 6058 with your order details so we can investigate this right away.
Best regards,
Acorn Business Solutions
First use of trust pilot because the service I got last night was excellent, had a parcel to collect which was very important and urgent but also had to collect daughter from pre-school.
after telephoning the Manchester branch stayed open for an extra almost 2 hours just so I could get suppose to close at 5 but thankx to dave I collected just before 7
Réponse de Acornbusinesssolutions
Thank you for taking the time to leave your feedback
Acorn Business Solutions is truly a fantastic company. I use their Mailbox Lite service and have been consistently impressed by the quality of support and efficiency. Whenever I reach out, I receive a quick response and fast service, and I always appreciate that I get to talk to real people—not just automated systems.
Their pricing is completely fair for the value they provide, especially considering the excellence of their scanned and forwarding services. They make handling business mail effortless and reliable. Highly recommended!
Réponse de Acornbusinesssolutions
Thank you for taking the time to share your feedback. It is much appreciate.
Used a few mail services reg office and forwarding by scan for about 1 yr. Never had a problem and the team are extremely helpful.
Today I used a meeting room for the first time staff where brilliant and could not do enough to help
Réponse de Acornbusinesssolutions
Thank you for taking the time to share your feedback. It is much appreciate.
AVOID THIS COMPANY!!!
Awful experience with Acorn. Aside from my mail taking days to appear scanned in my account, the owner is the most awful human being I have ever dealt with. What a horrible, nasty person who clearly hates his job. I called to report that a very important parcel had been sent there in error and despite every effort to redirect it, it was going to arrive. It contains handmade items that if sent back would absolutely be broken.
When I called to say I had received confirmation of its accepted delivery I was told by the owner that he wouldn't allow me to collect it and that he would be returning it to sender. He put the phone down on me mid conversation.
I called back and offered to collect it immediately and to pay for the inconvenience and was told no, "I'm not repeating myself again." He accused me of wanting a service I hadn't paid for and detailed how the 800+ parcels 'they receive in error' every week all give the same excuse. This was not an excuse, this is a genuine error. He went on to give me the comparison that "If i was caught shoplifting in ASDA would give them the same excuse".
After asking a final time to collect it he gloated that it was sitting in reception with in his words 'sitting with a big fat return to sender sticker'.
I cancelled my service with them immediately and would advise anyone looking for a registered address to AVOID this company.. let's hope the owner finds a new career that fulfils him and can work on his anger in the future.
**I thank the owner for his carefully worded response. However fully maintain my initial experience was correct. Fortunately we also record our calls, which had you listened to the message on picking up the phone call before entering into your aggressive tirade you would have noted. I’m very pleased you are now more carefully monitoring your phone calls, the customer service training will serve your company well for your future customers experience. I am more than happy to share the call recording with you should you wish to add this to your training. Wishing you all the best in the future improvements to your service.
Réponse de Acornbusinesssolutions
Thank you for your feedback.
While we welcome all reviews, we must respectfully clarify that your comments do not accurately reflect the situation and, in several instances, are factually incorrect.
We had multiple telephone conversations regarding this matter. The initial call with a male individual was courteous, during which it was acknowledged and accepted that parcels are not permitted under the service you purchased and would therefore be returned to sender. (at no point did anyone gloat or say it was sitting in reception with in his words 'sitting with a big fat return to sender sticker)
Shortly afterwards, you contacted us directly. Your tone during that call was extremely aggressive, confrontational, and abusive, which regrettably led to the first call being terminated.
Further communication followed a similar pattern, including threats to attend our premises to take the item yourself. In response, and to protect our staff from distress, I personally collected the parcel to ensure it could be returned securely and appropriately, evidence of which has been sent via email.
We make it clear prior to sign-up—and again via email upon activation—that parcels are not accepted on the registered office service. You acknowledged this yourself during the conversation by stating, “I am well aware of the rules, it was a mistake and I am coming to get it.”
It is neither reasonable nor fair to other customers for someone to purchase a low-cost restricted service and expect the benefits associated with higher-tier packages.
Unfortunately, your written complaint significantly misrepresented the content of our telephone conversations, which has now prompted the implementation of call recording to ensure future complaints can be accurately reviewed and investigated.
Finally, your claims regarding scanning delays are also untrue. All mail is scanned and uploaded on the same day it is received without exception. In fact, you raised no prior concerns about our service during the 11 months you have used it—only following this incident and when it was pointed out that your only complaint relates to a service, you’ve never ordered or paid for.
We take pride in offering transparent and reliable service, and while we regret that you are dissatisfied, we remain committed to treating all customers—and our staff—with respect and fairness.
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