Acrossthepondfoods Avis 

Extremely courteous service. Polite, responsive.

Ordered a pretty good amount of a product from this company and they have yet to even ship it out, two weeks later. It was for an event that is fast coming, and the order is not. I have asked them many many times just to refund my money and let me move on to somebody else who actually has control over the product that they are selling. But this company, created a label and is waiting to hear on the amount of product from another source that they’re trying to get together to even be able to send it out to me. All I get is that it’s up to 21 days to get it to me but it’s been 14 and they haven’t even shipped it yet. I highly suggest that you stay away from this company because they have zero customer service support nor care. But since it’s such a big order, they are just super reluctant to let go of my money and that’s not right! If there was an option to give them zero stars, I would.
Now all I get is crickets from them!

UPDATE: After another week of emails and telling them that I would just dispute it with my credit card company and they wouldn’t get their money anyway, I finally got a refund. Still, don’t advise you work with these people at all!!

I was excited to find this business because I wanted to gift a friend some garlic sauce that she had loved when we visited Ireland last year. I placed my order and immediately realized I'd purchased the wrong sauce. I emailed for help and Seamus responded quickly, saying they'd correct it at the warehouse before it shipped.
Several weeks later, when my order arrived, it was correct and my friend was thrilled! I am pleased with the broad selection of items available, and impressed with the customer service- thank you for helping me "win Christmas!" I will definitely order again.

I haven’t received any update and haven’t received my order

After placing my order, processing and shipping was super fast. The items were packaged carefully for international transport. Thank you very much!

Update- received item! Thanks

I ordered a bunch of tayto mighty munch! And oh my goodness am I happy, as someone who lives in Australia and has no access to Irish snacks, THANKYOU! I will 100% be buying from here again! So happy

I sent two packages to the USA and one to Canada and they all arrived very quickly. The reaction from the recipients made it so worthwhile. They were so happy to receive a "little bit of home"!
Thank you Across The Pond Foods

I have contacted across the pond four days ago and they said UPS needed an update on my address so I provided that and it still hasn’t moved Four days later and I have contacted UPS and they said that they still have the wrong address it has now been three weeks And still no package!

I was in need of a gluten-free beef consommé option, and Across The Pond Foods not only had exactly what I needed, but their delivery options made it possible for me to order and receive it on short notice. Their consommé although different from what I normally buy, was absolutely delicious. Thank you for the speedy delivery and a great product!

A near perfect experience with our order.
The consignment of glass bottles was extremely well packaged and none were broken.
However, some contents of two of the six bottles managed to leak out the lid even though the seal was unbroken.
My suggestion is to Sellotape (or equivalent) them tight prior to shipping to obviate this issue.
Overall, exactly as described and very swift shipping and handling from Ireland to the USA.

The service was excellent.
I anticipated 3 weeks shipping.
Not there fault the shipping was messed up. It took closer to 5 weeks.

Glad to have found this classic soup mix that has been a staple in our family for over 50 years.

Sent over Tayto and tea to my brother in the states and he got them the few days with the express shipping, good service and fast

After 15 days of shipping, it's still showing as being in the Netherlands.

I never received my product that I paid for.

You offer products we just can't get here on this side of the Pond. Like the low-sugar McVitie's I found only in your store. Not even Amazon had em. Keep up the good work.

I gave 2 stars because they seem a sincere company and responded to all my questions. It is now 3 weeks since placing the order and supposedly shipped right after. Tracking says the package has gone through France and the Netherlands and arrived in ISA customs on 11/21. Says it was cleared by Customs on 11/21 and waiting UpS pick up. I called UPS and they said the package was still waiting to be cleared and was in California. Over a week now. I haven’t received yet so cannot comment on condition of package or anything else. However I suggest acrosshepond use a different shipper. I have ordered from other UK websites and they used Royal Mail then USPS over here. Package arrived in 5 days and Royal Mail kept me informed throughout via email. Across the pond seems like an honest company and looks like they expedited fairly quickly. UPS a disgrace. I was advised to use expedited shipping next time to get package quicker maybe in 5-6 days. However I didn’t mind waiting 10 days with non expedited shipping but 3 weeks is way too long. Even UPS admitted it shouldn’t take that long. When I called them today they still don’t know how much longer.

Package still hasn’t arrived and has taken longer than the 14 days promised to arrive. I would like a refund.