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Activgiftcard Avis 

8
•
TrustScore 2.5 sur 5

2,7

Service de paiement
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À propos de l'entreprise

  1. Service de paiement
  2. Service de paiement par carte de crédit

Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

8 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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2,7

Tous les avis

(8)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

I was visiting Australia and lost my…

I was visiting Australia and lost my phone id and credit card cards. I had money sent from US to purchase a prepaid Visa card, know that I am back the card has been suspended

6 juin 2026
Avis spontané
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Réponse de Activgiftcard

Hello Jocelyn,

We’re sorry to hear about your experience and understand how concerning this situation must be for you, especially after your recent travels. Let me help you get this resolved. To assist further and securely review your case, please check for an email from noreply.notifications@trustpilot.com and reply with the requested information. Once we receive your details, we’ll work with you as quickly as possible to address the issue with your prepaid Visa card.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

Noté 1 sur 5 étoiles

activ visa stole my money

I purchased a activ visa card and was unable to add to wallet. A replacement card was issued and the same problem. The help said they would get back to me in 1-2 days. 8 days later I still have not got an answer on what is happening with my card and they have stoped replying to my email. As far as I can tell they stole my money and I cant do anything about it.
Update. They replyed with generic emails saying my card was ready to use. It was not. So I asked for a refund as its been 2 weeks now. They are refusing.

8 juin 2026
Avis spontané
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Réponse de Activgiftcard

Hi Jess,

We’re really sorry to hear about your experience and the frustration this has caused, and we truly want to help you get this resolved as quickly as possible. It’s concerning to hear you’ve had ongoing issues adding your card to your wallet and delays in communication, and we understand why this would be upsetting. To assist you further and securely gather your details, please check for an email from noreply.notifications@trustpilot.com and reply to it so our team can investigate your case and provide a resolution. We’re here to help and will work with you to sort this out.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
ActivGiftcard.com.au

Noté 1 sur 5 étoiles

Cards don't work

Cards don't work. 21 emails and 4 phone calls, they couldn't fix just told to me use it other shops. Requested refund have to wait 5 days, spoke to them after 4 daysstill won't help. Do not buy through this company.

9 juin 2026
Avis spontané
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Réponse de Activgiftcard

Hi Alison,

I’m sorry to hear about your experience and the difficulties you’ve had using your cards and getting support. This is certainly not the experience we want for our customers, and we’d really like to help resolve this for you. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out requesting some additional details so we can investigate your case further and work toward a resolution. We appreciate your patience and look forward to assisting you.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

Noté 4 sur 5 étoiles

Dispute team

I was originally quite upset with my experience out after a month or a couple of weeks I was contacted backed and was giving a refund without everything need so because of that I am very grateful for the dispute team.

23 mai 2026
Avis spontané
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Réponse de Activgiftcard

Hi Kaleb,

Thank you for taking the time to share your experience with us. I’m sorry to hear that the process initially caused frustration, but I’m really glad our Dispute Team was able to follow up and get things resolved for you. We truly appreciate your patience during the process, and it means a lot to know you felt supported in the end. If there’s ever anything further we can assist you with, please don’t hesitate to reach out, we are always here to help.

Regards,
Maurice V.
ActivGiftcard.com.au

Noté 3 sur 5 étoiles

Likely to be unable to check balance due to website blocking IP address unable to differentiate between robot and human

Was unable to check card balance for days as the website claimed that my IP was the same as the robot (and would not even load the robot verification), tried home wifi and mobile internet outside and was still blocked.

When I called up to get the transaction history I then found that my card has an unauthorized transaction which I am in the process of disputing.

1 janvier 2026
Avis spontané
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Réponse de Activgiftcard

Hi Sally,

Thank you for sharing your experience and we are very sorry for the difficulties you faced when trying to check your card balance as well as for the concern caused by the unauthorized transaction you discovered. We appreciate you bringing this to our attention and we want to assist you as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com so we can securely gather the details we need to investigate further and help resolve this for you. We look forward to supporting you and getting this sorted.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.

Maurice V.
ActivGiftcard.com.au

Noté 5 sur 5 étoiles

Pauly2022

My experience with prepaid Visa gift card has been awesome, nothing but everything that I expected and without spending a cent over my budget. The card basically works the same as a normal Visa card without the hassle of applying for a Visa card, so all the benefits and none of the hassles. Thanks Activgiftcard

28 novembre 2025
Avis spontané
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Réponse de Activgiftcard

Thank you so much for the wonderful 5-star review, Pauly2022. We are thrilled to hear that your prepaid Visa gift card experience has been smooth, convenient, and exactly what you were hoping for. It is great to know the card helped you stay within budget while giving you all the flexibility of a regular Visa without the usual application hurdles. We truly appreciate you taking the time to share your feedback and are grateful to have you as an Activ Gift Card customer.

Regards,
Maurice V.
ActivGiftcard.com.au

Noté 1 sur 5 étoiles

Truly a bunch of rotten cowboys running…

Truly a bunch of rotten cowboys running this company, they have so many tactics to dance in a legal grey zone of saying they're helping you, but making it as painful as possible in hopes you drop off.

Example 1: They have paper cards that can easily tear off the cards details then can easily cancel that card immidiately, yet takes 3-5 days to send a DIGITAL replacement to verify

22 août 2025
Avis spontané
Logo de Activgiftcard

Réponse de Activgiftcard

Hi Zach,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have felt. We do aim to support all customers as smoothly as possible, and your comments are taken seriously. To assist you further, we have sent a request for your details via an email from noreply.notifications@trustpilot.com. Please check your inbox so we can gather the necessary information and investigate this for you.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

Noté 2 sur 5 étoiles

Very annoyingly unhelpful support and useless website

TLDR: Use the support phone number on the card to get the balance with the PCN number using the interactive voice response interface.

I was given a few $500 gift cards from these people. I think they were purchased at an Australian supermarket. They seem to work OK in many places. However, they initially did not work on some blocked websites like eBay and AliExpress. I sought email help by logging a support request attempting to get the balance and the website's registration process. Both gave the same error "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." when attempting to use the website interface at: cardbalance dot com dot au that is referenced from their main website. It is a very confusing site as the cards have three numbers on them: The credit card number, a PCN number and a longer barcode number. The site is not very helpful in informing you which is the one to use. It is the credit card number on the front, I presume, as all others are too long for the field. However, the information/site does not work. The email help I got was slow and tedious and ultimately unhelpful after 10 days of back and forth. I almost suspect the help is deliberately unhelpful so they can ultimately expire the cards with unused amounts on them. Or they are just dumb AI-driven crap. As an example: one of the messages was so stupid that it sent me an email asking me what my email address was. I still have no idea what the "registration" process provides you with. Despite supposedly becoming registered through this life-draining process. Please avoid these gift cards like the plaque unless you want your recipients to hate you more than the Jews hate Hitler. In the end, I had to rely on the phone balance option (as mentioned at the top).

I have to laugh when reading their website blurb: "Gift giving can be hard work! Save yourself the angst and indecision and leave it to the Activ Visa Gift Card to do the work for you and bring a smile to all who receive it."

What they must mean here is to let your recipient experience the angst on your behalf as the "Gift"! 8-(

28 décembre 2024
Avis spontané
Logo de Activgiftcard

Réponse de Activgiftcard

Hi Rod,

Thank you for taking the time to share such a detailed review. We’re very sorry to hear about the difficulties you experienced with our website, support process, and the confusion around the card details, as this is far from the experience we aim to provide. We would like to look into your case further so we can properly assist with your card balance and any registration or usage issues. Please check for an email from noreply.notifications@trustpilot.com, where we’ve requested additional information needed to investigate this for you and help resolve the matter as quickly as possible.

Regards,
Maurice V.
ActivGiftcard.com.au

**UPDATE FROM ACTIVGIFTCARD.COM.AU 11/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at +61 1800 985 841; our team will help you.

Maurice V.
ActivGiftcard.com.au

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