This is the first time ever I have been glad of a cold call from a company! I had foam insulation installed in my attic a few years ago and was expecting to have to pay a large amount to have i... Voir plus
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Lisez les avis des autres
The team were always very helpful and explained clearly what was required to support our claim. There was no pressure to proceed, just caring advice.
They did a very good job, I was a bit sceptical at first and wasn’t convinced it wasn’t a scam - it’s not. The people I spoke to were all very pleasant and professional. Nobody asked for money upfront... Voir plus
All the steps to be taken to make the claim were explained fully and ongoing help given throughout the process. There was no high pressure sales techniques employed and the successful outcome planned... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Addlington-West Group Limited is a dependable, credible and proficient claims management company. Based in the UK and regulated by the Financial Conduct Authority in respect of regulated claims management activities, Addlington-West Group recovers compensation for various mis-sold client claims including: Mis-Sold Shares and CFDs (Contract for Difference) Mis-Sold Self Invested Personal Pension (SIPP) Mis-Sold Carbon Credits, Land and Solar Panels Mis-Sold Timeshare and Holiday Clubs Comprising professional advisers, industry experts and experienced claims handlers, together, we have successfully recovered millions of pounds worth of compensation for clients throughout the UK.
Coordonnées de contact
Business Resource Network, Office Three, 53 Whateleys Drive, , CV8 2GY, Kenilworth, Royaume-Uni
- 01926800179
- info@addlingtonwestgroup.co.uk
- addlingtonwestgroup.co.uk
4,8
Excellent
61 avis
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Unlike others AWG perform.
I have engaged with so many companies which have promised me refunds like AWG. Unlike the others AWG fulfilled their promises and I have received refunds in full.
It is difficult to separate the genuine ( of which there are few) from those who genuinely engage but I urge you to consider AWG who will do their best to get your money back.
29 août 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your kind words and for sharing your experience with us. We understand how frustrating it can be to deal with companies that don’t deliver on their promises, so we’re delighted to hear that Addlington-West Group stood out and helped you receive your refund in full. It’s wonderful that our team’s efforts made a difference for you and we truly appreciate your recommendation. We’re committed to doing our best for every client and your feedback is a great reminder of why we do what we do. Thank you again for your trust in Addlington-West Group!
When I was first approached by AWG Summer 2023
When I was first approached by AWG, I was very sceptical. I had been cold called by many companies claiming they could terminate my timeshare. After talking to Theresa when she explained that they worked on a NO WIN, NO FEE I did some research about AWG. I couldn't find any negative comments and the Timeshare Consumer association knew about AWG.
I had already terminated my Timeshare with Diamond resorts 8 years previously, but 3 scam companies convinced me that Diamond Resorts had lied to me and that I didn't have the correct legal documents.
I had paid these scammers by credit card and AWG offered to reclaim the money paid via Section 75.
So I handed over all the emails and screen shots I had from the scammers to AWG. I wasn't convince that I would get any money back, but we had 3 successful Section 75 Claims. It took a while, but it was worth it.
Karen and Theresa were brilliant. Very professional and kept me in the loop all the time. Thank you girls.
10 septembre 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to leave such a detailed review. We understand that it can be difficult to trust after experiencing scams, so we're delighted that Theresa and Karen were able to provide the reassurance and support you needed throughout the process. We're thrilled that your Section 75 claim was successful and it’s great to hear that you felt well-informed every step of the way. Your feedback means a lot to us and we’re glad we could help you recover the money you rightfully deserved. Thank you again for choosing Addlington-West Group!
Section 75 claims on Timeshare firms
I have been attempting to relinquish my Timeshare using numerous companies with no success.
ADW are in the process of claiming back the fees I paid out to these "scam" companies. I have received back two sums of month and work is progressing on other claims. I am aware that it is time-consuming convincing the banks for a refund but have full confidence that AWG are a genuine firm. They have kept me up-to-date of progress even though it has been slow. Hopefully more refunds will occur soon.
Neil Middleton
26 juillet 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback and for recognising us as a genuine company in a world full of scams. Finalising complex claims can take time and we truly appreciate your patience throughout the process. Your satisfaction is important to us and we're grateful for your trust. Please feel free to reach out to us if you need any assistance at any time. From the team at Addlington-West Group.
Addlington West
I have been treated politely and with care. The first part of my claim has been successfully settled and they are now dealing with the second part.
They have kept me informed at all stages of the process.
I would recommend Addlington West to anyone who asked me if l knew of someone who could help.
20 juin 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you so much for your kind words and for sharing your experience with us! We are thankful for your recommendation. Your satisfaction is our priority and we're here to assist you whenever you need. Please feel free to reach out to us anytime. With appreciation from the team at Addlington-West Group.
Great firm
They were very helpful, knowledgeable and professional. Guided me through the process every step of the way and kept me informed. They achieved everything they said would , got a great result for me.
1 juillet 2024
Avis spontané
Réponse de Addlingtonwestgroup
We appreciate you taking the time to leave a review! We are so glad to learn of your positive experience using our services. Ensuring your satisfaction is very important to us, so please feel free to contact us if there's anything else we can assist you with—warm regards from everyone at Addlington-West Group.
An excellent trustworthy Firm
An excellent and extremely Trustworthy Firm with an excellent Team.
Very easy to deal with. A genuine Company that delivers a quality service. They got me back thousands of pounds which I had given up any hope of ever seeing again. They are very professional and they keep you informed about all that is going on. If you have any questions or concerns they get straight back to you by phone which shows what a great service they offer.
I would definitely recommend AWG.
Thank you for all the work you have done to recover my money.
Keith Baker.
24 avril 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for sharing your feedback with us! We're thrilled you had an excellent experience and truly appreciate your recommendation of our services. Your satisfaction is our top priority, and we're always here to help if you need any assistance in the future. Don't hesitate to reach out to us.
Best wishes from the team at Addlington-West Group.
Brilliant
My claim was dealt with efficiently and clarity. I would recommend AWG to anyone.
23 novembre 2023
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to share your feedback! We're delighted to hear about your excellent experience and grateful for your recommendation of our services. Your satisfaction is incredibly important to us and if you require any assistance in the future, please do not hesitate to get in touch. From the team at Addlington-West Group.
Excellent Service
The service was very professional. My initial suspicion about the service offered were alleviated by Addlington West staff being very informative and reassuring about the process. After providing them with the information they requested, I was surprised how quickly they were able to successfully process my claim. They made the process appear very straightforward.
19 janvier 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback! We're delighted to hear that our claims management service provided you with a successful outcome. It's heartening to learn that you found our process prompt, professional, informative and reassuring. We’re also glad that we exceeded your expectations; your satisfaction means the world to us! If you require any assistance in the future, please do not hesitate to get in touch. From the team at Addlington-West Group.
We entered into a cash up front timeshare related contract.
We entered into a cash up front agreement with a timeshare company which failed to provide what had been agreed and then went bust. We part paid on our credit card so tried to make sec75 claim against card company without success. Handed all the info to AWG who went in to bat for us and won. A very professional, polite and informative company who were able to cut through the red tape. We received a full reimbursement of the money we paid plus interest and other ongoing expenses. Very pleased with the result and the money was back in our bank in no time. Would highly recommend AWG who guided us through this traumatic experience.
20 juillet 2023
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback! We're delighted to have restored equilibrium following the initial distress you encountered. It's heartening to learn that you found our claims management service professional, courteous and informative. We're pleased with the successful outcome we achieved and it brings us joy to know that your funds have been rightfully returned to you! From the team at Addlington-West Group.
Reliable company for a successful claim.
Wary after so many dealings with rogue companies, we have been delighted with Addlingtons who have already secured us 2 successful claims with no money up front. Very informative, reassuring, professional & communicative. Particularly mentioning Teresa who has staunchly supported us from the start & Karen for her ongoing communication & admin.. Delighted with their service and would recommend to all.
14 mars 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to leave us your feedback. We're thrilled to provide you with two successful outcomes and happy to learn that you experienced an informative, reassuring, professional and communicative service. Your satisfaction means the world to us! From the team at Addlington-West Group.
AWG (Addlington W est Group)
AWG (Addlington West Group) were persistent and diligent in pursuing our claim to a positive conclusion. They kept us informed and regularly updated us on the claim was proceeding.
The claim in its entirety was professionally handled by AWG and in particularly Karen.
We were very impressed AWG.
14 mars 2023
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback. We're delighted to hear that you were impressed with our diligent and professional service and that we provided you with a positive outcome. Your satisfaction means the world to us! From the team at Addlington-West Group.
Halfway there
Have been kept informed regularly and have successfully received the first part of the claim. I await the second settlement which is the fault of M&S and not Adlingtons. Karen has provided excellent service and I await the final conclusion in due course.
13 mars 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback. We're delighted to hear that you enjoyed our excellent service and received a successful outcome for the first part of your claim. Thank you also for your patience whilst we navigate the complexities of the second settlement. Your satisfaction means the world to us! From the team at Addlington-West Group.
Worth the waiting time great result
They took quite a long while but after the wait they finally sorted out my claim in my favour as I had approached my bank to ask if they could place the claim with their fraud department which they did but it didn't bring back the money I had parted with to a company that was trading illegally. Once the Company ceased trading I was contacted by Addlington West who said they would apply to The Ombudsman to deal with my bank and I'm pleased to say the bank finally reimbursed me and this took several weeks but was done.
So I would have no hesitation in recommending Addlington West. Ò
24 janvier 2024
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for your feedback and your patience whilst we dealt with the complexities of your claim. We're delighted to hear that our claims management service provided you with a successful outcome. Your satisfaction means the world to us. If you require any assistance in the future, please do not hesitate to get in touch! From the team at Addlington-West Group.
Contacted by a rep from this company
Contacted by a rep from this company. They offered no win no fee if you hit the accepted criteria of a missold timeshare or more importantly have used/paid another company to try to either get out of the time share or try to recover any financial loss. It's a cold call attempted hard sell. The guy would try anything to keep you on the line. If your called I would look them up on mindtimeshare.me or timeshareassociation.co.uk and make your own mind up. I dont trust the reviews as they look suspicious. As far as I'm concerned avoid as it is another scam company. I ended up just hanging up on them and blocking the number.
25 mars 2021
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to share your opinion. We take genuine customer feedback very seriously. However, in this instance, your evaluation has left us somewhat perplexed.
We never cold call. We are registered with the FCA and as such, we follow, respect and adhere to a strict code of conduct. Indeed, we even advise our website users to remain vigilant about unofficial communications and we provide information on how they can stay safe.
You haven't engaged, used or participated in any of our services and as a result, your opinion is at best, based entirely upon guesswork and assumption.
You claim that as far as you’re concerned, we are just, “another scam company”. Yet you provide no substance, evidence, facts or genuine reasoning to support or back this up.
You claim that the “guy” would try anything to keep you on the line, you hung up and blocked our number. Yet, all telephone calls made to our office are recorded for the purposes of training and monitoring; we have no record of such a guy or an event.
You claim you don’t trust our reviews because they “look suspicious”. We would like to draw attention to the fact that your review is the only review we have that’s lacking in detail and conceals an identity. Moreover, upon conducting a review search, this is the only review you have ever left on Trustpilot.
Subsequently and in light of all of the above, we consider YOUR review to be highly suspicious. As a company, we take responsibility and accountability for all our actions and we are committed to our clients and the high level of customer service that we provide.
However, on this occasion, it would appear that you have tried to create the illusion of authenticity in attempt to damage the hard work we’ve put into building a sincere, credible and winning reputation. And for that, we're very sorry.
Professional company who made the whole…
Professional company who made the whole process very simple for me to understand
Ended up with a very satisfactory outcome
Well done
22 avril 2020
Avis spontané
Unbelievable response and such a quick …
Unbelievable response and such a quick settlement
25 octobre 2019
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to review our services at Addlington-West Group. Susan, it was a pleasure to be able to help you. We are delighted at your speedy settlement! Don't forget, you can now find us on Facebook too! Feel free to follow us here: https://www.facebook.com/addlingtonwestgroup/
Very professional contact/communication.
Very professional contact over the telephone and by way of e-mail. I was not pressurised in any way. Easy to follow all instructions and refund achieved far sooner than anticipated.I am quite happy to recommend this company for the purpose of recovering misselling funds.
23 octobre 2019
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to review our services at Addlington-West Group. It was a pleasure to be able to help you Hadyn. We are delighted with your happy result! Don't forget, you can now find us on Facebook too! Feel free to follow us here: https://www.facebook.com/addlingtonwestgroup/
worked diligently on my behalf
worked diligently on my behalf, and got my money back for me.easy to follow instructions and kept in touch ,at all stages of procedure, and I am now a very happy individual .
23 octobre 2019
Avis spontané
Réponse de Addlingtonwestgroup
Thank you for taking the time to review our services at Addlington-West Group. It was a pleasure to be able to help you Mr O'Sullivan. We are delighted with your happy result! Don't forget, you can now find us on Facebook too! Feel free to follow us here: https://www.facebook.com/addlingtonwestgroup/
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