Adelante Made-To-Order Avis 

64
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My shoes are amazing. From the minute I held them, I knew what quality shoes really meant, and I realized that I am never again buying any other brand. They are exquisite--the quality of the stitchi... Voir plus

Noté 5 sur 5 étoiles

Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 E... Voir plus

Noté 5 sur 5 étoiles

Their service was top-notch… Chris and new management were an incredible help with my boots. I had one pair for 5 years that held up incredibly well, quality and style is unmatched. I’ll wear the... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Shoes are very good, especially for wide sizes. Shipping takes forever. And worst of all, customer service makes promises initially then quits communicating. I am still owed for a legit return made ne... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de maroquinerie
  2. aussi dans
  3. Fabrique de chaussures
  4. Magasin de bottes

Écrit par l'entreprise

In 2026, Adelante completed an ownership transition to local shoemaker and original Adelante co-founder Horacio Alvarez (and family). Adelante handcrafts extraordinary leather footwear one pair at a time in Pastores, Guatemala. Our made-to-order model unlocks a full spectrum of size and width options so you never have to compromise on fit or comfort. Beginning April 1, 2026 all Adelante orders are delivered direct from Cobbler-to-Customer within 6 weeks of purchase. Any Size, Any Width. Personalize Your Look. Crafted With Purpose in Guatemala.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

64 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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4,2

Tous les avis

(64)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Perfect fit, stunning quality

My shoes are amazing. From the minute I held them, I knew what quality shoes really meant, and I realized that I am never again buying any other brand. They are exquisite--the quality of the stitching, the seamlessness of the sole's attachment to the upper--even the weight of the shoe--convey absolute perfection and care. And they fit perfectly.

I have had fit problems my entire life due to having extra-wide feet. No longer! Thank you, Adelante.

4 octobre 2026
Noté 5 sur 5 étoiles

The best and most beautiful shoes ever

The best and most beautiful shoes ever! I still have my first pair from 5 yrs ago, and just got another pair. My blue loafers are my favorite shoes that I've ever worn.
I work for an airline and shoes are important....we are always walking, so they have to feel good.
Adelante shoes are made to feel good. They are made to last. They look gorgeous. I have 3 pairs of the Sophia shoes. Love them!

15 septembre 2026
Noté 5 sur 5 étoiles

Adelante shoes are amazing !

Adelante shoes are amazing. I had a half hour personal online appointment for my feet with Horacio. He took great care to hear my concerns about my short but wide feet, first time ever with a size 8 EEE. I ordered the Romero in chestnut leather and received my order a month later after paying a small import duty but faster than expected. The shoes are excellent quality, very well made with rigid but confortable welted soles and fit perfectly. I'm considering buying another pair soon.

18 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My first pair of shoes for this season…

My first pair of shoes for this season (have ordered many) actually fell apart but Adelante was very quick to replace them. I received a new pair in a very short amount of time. It's the first time I've ever had an issue with these shoes but it's like it never happened. My replacement pairs are holding up as expected and I will keep ordering new ones each spring as they are great summer shoes!

28 juillet 2026
Noté 5 sur 5 étoiles

I ordered the wrong size initially

I ordered the wrong size initially. Being custom, the shoes are not returnable. But Adelante offered to make the right size for a very fair price and told me to keep (give away) the ones I initially received. No problem at all.

The new shoes are terrific and look great. I have 5 pairs now.

14 juillet 2026
Noté 3 sur 5 étoiles

I Love the product

Love the product. Customer service is not acceptable

7 juillet 2026
Logo de Adelante Made-To-Order

Réponse de Adelante Made-To-Order

Hi Ron, we are sorry that you had an unsatisfactory experience with Adelante customer service. Crhis, who is in customer service, tells me that we responded to your questions about your order within 24 hours of you contacting us at support@adelanteshoes.com. We do not currently have a phone number. We appreciate you as a customer! Please let us know if there is anything else that we can help with. - Horacio

Noté 5 sur 5 étoiles

Shoes are well made

Shoes are well made, comfortable and exactly the size requested. Had to have a previous purchased pair resoled and the local repair person is also very impressed with the quality and workmanship. Will be ordering again.

27 juin 2026
Noté 5 sur 5 étoiles

I’ve been looking for the right pair of preppy navy penny loafers

I’ve been looking for the right pair of navy penny loafers for 25 years—no joke—and I’m very particular about the style. I decided to take a chance on the Sabina b/c they said you could switch out for the Sofia if it wasn’t right. Well, it wasn’t, but I didn’t think Sofia would be either. The men’s Luca, however, was really what I wanted. I like the higher vamp (the top part)—I didn’t know the term for it—and that preppier style is what I’ve been looking for but can never find in a women’s loafer. I talked to Chris, and he refashioned the Luca to fit a woman’s foot in my size. These shoes are great! So comfortable, great craftsmanship, and Chris was a dream to work with. I’ll be buying these in more colors!

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Their customer service was great

I purchased a pair of Condessa boots and loved the virtual fitting. Unfortunately, the boots didn’t close up because I have thicker calves. I contacted them, they scheduled me for a refitting, and addressed my concerns. The team really went above and beyond to make me happy and I really appreciated their flexibility, understanding, and kindness. It’s not easy when you have thicker legs to find boots that fit well, so I was really grateful for Adelante’s willingness to work with me. Would definitely recommend them and I’ll be purchasing another pair in the future!

18 juin 2026
Avis spontané
Logo de Adelante Made-To-Order

Réponse de Adelante Made-To-Order

We're thrilled to have been able to work with you on this pair of Condesa boots, Karla. So glad we were able to nail the fit. - Horacio

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