Had a call from Benny giving me a time slot - arrived on time - very nice couple of guys who delivered the bed. Happy, smiley faces and respectful of my property. Bed looks wonderful too, not up ye... Voir plus
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Voir plus
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The customer service and delivery team were amazing, going above an beyond when I had an immediate need for fast delivery. I'm really grateful. The mattress is great, I wouldn't hesitate to purchase f... Voir plus
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The mattress is fine and the price was okay too. The delivery process was a little painful as the website doesn't tell you when you order that there are only 2 days per week that they can deliver. Thi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We Are A Leading Brand Specialising In Hand Crafted Bespoke Beds And Mattresses Serving The Whole Of The UK. At Adeline Waterson, We Believe In Transforming Everyday Into Extraordinary Experiences. With Over 15 Years Of Experience, We Have Perfected The Art Of Bed-Making, Crafting Thousands Of Bespoke Beds That Combine Luxury, Comfort, And Durability. Our Extensive Expertise Allows Us To Understand And Meet The Needs Of All Our Customers, Ensuring Each Bed Provides The Ultimate Sleeping Experience. At Adeline Waterson, We Believe In Giving Back. For Every £100 You Spend With Us, We Donate £1 To Local Charities And Charities Across The UK Supporting Underprivileged Families And Environmental Initiatives. This Commitment To Charity Is Central To Our Mission Of Providing High-Quality, Eco-Friendly Products While Making A Positive Community Impact. By Choosing Adeline Waterson, You're Not Only Enhancing Your Home But Also Making A Difference By Helping Those In Need. Our Mission Is To Redefine Comfort By Offering Innovative, Sustainable, And Customisable Products That Meet The Unique Needs Of Each Of Our Customers. We Are Committed To Excellence In Every Aspect Of Our Business, From The Materials We Use Down To Our Excellent Customer Service. If You're Unsure On What You Need, Or What May Be Right For Your Space, Get In Touch With One Of Our Experienced Sales Team Who Are Always Happy To Help. With Over 15 Years Of Industry Experience We are Confident We Can Help whatever The Challenge! We Look Forward To Hearing From You Soon. - Adeline Waterson
Coordonnées de contact
Royaume-Uni
- adelinewaterson.co.uk
4,4
Excellent
148 avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Good news Ordered on a Tuesday & delivered by…
Ordered on a Tuesday & delivered by Friday, Great experience. Along with good communication
15 mai 2026
Réponse de Adeline Waterson
Thank you for your wonderful review.
We’re delighted to hear you had a great experience with us and that you were happy with the delivery time and communication throughout your order.
We truly appreciate your support and hope you enjoy your new bed.
Kind regards,
Sarah Harper
Adeline Waterson Team
Lovely reply from this company to a…
Lovely reply from this company to a problem I had with their mattress, definitely a company to be trusted
13 mai 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your lovely review, Carole.
We’re really pleased we were able to help resolve the issue with your mattress and truly appreciate your kind words and trust in our company.
Your feedback means a lot to us, and we hope you continue to enjoy your purchase.
Kind regards,
Sarah Harper
Adeline Waterson Team
Great service!
The customer service and delivery team were amazing, going above an beyond when I had an immediate need for fast delivery. I'm really grateful. The mattress is great, I wouldn't hesitate to purchase from again. Thankyou :)
12 mai 2026
Réponse de Adeline Waterson
Thank you so much for your wonderful review!
We’re delighted to hear that our customer service and delivery team were able to help when you needed a fast delivery. Going above and beyond for our customers is always our goal, so your kind words truly mean a lot to us.
It’s also fantastic to hear that you’re happy with your mattress, and we really appreciate your recommendation and support.
Thank you again for choosing us, and we hope you enjoy many comfortable nights ahead!
Kind regards,
Chloe Ford
The Adeline Waterson Team
Had a call from Benny giving me a time…
Had a call from Benny giving me a time slot - arrived on time - very nice couple of guys who delivered the bed. Happy, smiley faces and respectful of my property. Bed looks wonderful too, not up yet as waiting for hubby to get home from work but looks nice colour and style.
12 mai 2026
Réponse de Adeline Waterson
Thank you so much for your lovely review!
We’re delighted to hear that Benny kept you updated and that our delivery team arrived on time and made such a positive impression. We always aim to provide a friendly and respectful service, so your kind comments mean a lot to us.
We’re also so pleased that you’re happy with the look and style of your new bed already, and we hope you and your husband love it once it’s all set up.
Thank you again for taking the time to share your experience!
Kind regards,
Chloe Ford
The Adeline Waterson Team
Ordered a bed and mattress from these…
Ordered a bed and mattress from these guys the delivery was fast the driver was very polite and overall I’m really happy with my new bed and the mattress was spot on I would highly recommend these guys
29 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your wonderful review!
We’re delighted to hear that you’re happy with your new bed and mattress, and that the delivery experience was a positive one. We’ll be sure to pass your kind comments on to the driver as well.
Your recommendation truly means a lot to us, and we really appreciate you taking the time to share your experience.
Wishing you many comfortable and restful nights ahead!
Kind regards,
Chloe Ford
The Adeline Waterson Team
My bed arrived safely ,I was so pleased…
My bed arrived safely ,I was so pleased ,it looks fantastic ,beautiful soft velvet fabric ,easy to put together..my friend want to order the same one .
17 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your lovely review!
We’re delighted to hear that your bed arrived safely and that you’re so pleased with it. It’s great to know you found it easy to assemble and that you’re enjoying the look and feel of the velvet fabric.
We really appreciate you recommending us to your friend as well, that means a lot to us!
If your friend need any help with ordering or have any questions, please don’t hesitate to get in touch.
Kind regards,
Chloe Ford
Adeline Waterson
Very good experience loved there…
Very good experience loved there service the driver was very respectful
27 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you for your kind feedback! We’re really pleased to hear you had a very good experience with us and that our driver was respectful and provided great service.
We truly appreciate you taking the time to share your review and hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Very good company good service an…
Very good company good service an delivery service too
27 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you very much for taking the time to leave such a positive review.
We’re really pleased to hear that you found us to be a very good company and that you were happy with both our service and delivery. Providing a smooth and reliable experience from order through to delivery is very important to us, so it’s great to know we met your expectations.
Your feedback means a lot to our team, and we truly appreciate your support. We hope to be able to assist you again in the future.
Kind Regards,
Chloe Ford
Customer Service Team
Amazing service quick and efficient…
Amazing service quick and efficient delivery. Young man was very helpful and well spoken
29 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear that you were pleased with the quick and efficient delivery, and it’s especially great to know that our delivery team member made such a positive impression. We’ll be sure to pass on your kind comments to him, he’ll really appreciate it.
Providing helpful, professional service is something we take great pride in, so your feedback means a lot to us.
Thank you again for your support, and we hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Really impressed with the quality of…
Really impressed with the quality of the headboard for the price. Seamless delivery experience.
25 février 2026
Réponse de Adeline Waterson
Thank you for your great review!
We’re really pleased to hear that you were impressed with the quality of the headboard, especially for the price, and that your delivery experience was seamless. That’s exactly the kind of experience we aim to provide.
We truly appreciate you taking the time to share your feedback and hope to serve you again in the future.
Kind regards,
Chloe Ford
Customer Service Team
Great mattress
The mattress is fine and the price was okay too. The delivery process was a little painful as the website doesn't tell you when you order that there are only 2 days per week that they can deliver. This is an edited review because the Customer Service team reached out and we came to a fair resolution. I am happy with my mattress and I received good value for money.
18 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you for taking the time to share your detailed feedback.
We’re pleased to hear that you are happy with the mattress itself and felt the price was reasonable, however we are very sorry to learn about your experience with the delivery process and the lack of follow-up communication.
We sincerely apologise for the inconvenience caused by the limited delivery days, the delays in arranging your booking, and the need for you to chase this multiple times. This is not the level of service we aim to provide. We’re also very concerned to hear about the delivery experience itself, including the early arrival, the handling of items, and the overall professionalism shown, this is certainly not acceptable and will be addressed internally.
Please could you contact our office on 01924 806426 so we can investigate this further and work towards a suitable resolution.
We appreciate you bringing this to our attention and hope we can restore your confidence in our service.
Kind regards,
Chloe Ford
Customer Service Team
Quick courteous response to my order…
Quick courteous response to my order which was delivered within timeslot. Good to know day ahead of time but would love your delivery guys to give you a delivery time more in advance. The mattress had just the right packaging to offer protection and it’s very comfortable. I was delighted to find you are a UK family firm. Thank you for your efficient service. I wish you all the best. Jackie Gooding
10 avril 2026
Réponse de Adeline Waterson
Thank you so much for your kind review, Jackie.
We’re delighted to hear that you were happy with our service and that your delivery arrived within the expected timeslot. It’s great to know the mattress was well packaged and that you’re finding it comfortable, there’s nothing better than a good night’s sleep.
We really appreciate your feedback about delivery timing as well. This is something we’re continuously working on improving, and we’ll be sure to pass your comments on to our delivery team.
It also means a lot to us that you value supporting a UK family business, thank you for your support and lovely wishes.
Wishing you many restful nights ahead, and we hope to assist you again in the future.
Chloe Harper
Customer Service Team
Adeline Waterson
Terrible Service
I ordered a bed with a 3-5 day delivery window but didn’t receive any confirmation email or follow up regarding delivery details. I therefore contacted the company and someone called back to say they’d call me back in ten mins with the details. I heard nothing more until the day following when a date was given of the Saturday (the following day) which was good news. I then received a text to say the slot was between 5-9pm which I thought was strange for a Saturday but didn’t question it. On the Saturday, I received a call to say the delivery driver had been caught in traffic and would arrive to deliver and build the bed at about 10.30pm!! This was clearly not acceptable as we have children and would be in bed. The driver then said he’d come the following day, I messaged to say we had plans and it would need to be by 11am. The next day, the driver was a no show, I called him and he said ‘sorry, I’ve slept in’ which was mind blowing to be honest. I tried to call the Adeline number I was text from to use if any issues and no-one answered - I called and text at least 5 times and no one ever answered and still hasn’t acknowledged the issue. The driver finally arrived at 3.15pm by which point we’d waited in Saturday evening and most of the day. The driver was apologetic on arrival but the whole situation was stressful and totally unprofessional and for this reason, I could not recommend the company unfortunately
18 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you encountered.
This is certainly not the level of service we aim to provide. Unfortunately, it appears your delivery was affected by unexpected delays and vehicle issues, which led to the disruption. We completely understand how frustrating and inconvenient this must have been, especially with the late delivery time and missed arrival the following day.
We’d also like to sincerely apologise for the difficulty you had trying to reach us, this is not acceptable and not reflective of our usual standards.
Please could you contact our office directly on 01924 806426 or via email so we can look into this further and work towards resolving the situation for you. We’d really appreciate the opportunity to make this right.
Chloe Ford
Customer Support Team
Adeline Waterson
Richland divan bed is absolutely…
Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more about how they deal with your query that raises one company above another. Thank you Adeline Waterson
21 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your lovely review.
We’re delighted to hear that you’re pleased with your Richland divan bed, it’s great to know you’re happy with how it looks. We’re sorry again about the issue with the footboard brackets, but we’re really pleased our team was able to resolve this quickly for you.
You’re absolutely right, how issues are handled makes all the difference, and we’re glad we could provide the level of service you deserve.
Thank you for your recommendation and for choosing Adeline Waterstone. We truly appreciate your support.
Chloe Ford
Customer Support Team
Adeline Waterson
Customer services and delivery was…
Customer services and delivery was awesome, I initial ordered a king size bed from another company but the bed and mattress would have taken a bit of effort to fit through my stairs, the other company was not willing to try or even give me an alternative. I was impressed that I got alternatives from Adeline Waterson and the delivery guy was super helpful. I got in the bed (without the head board) and mattress, they suggested a 48'' headboard as against a 52 which they had to redeliver and fix in a short while. The only downside is I am still trying to understand if the bed was the right fit, my partner and I have a little body pain sleeping on it.
15 avril 2026
Avis spontané
Réponse de Adeline Waterson
Thank you so much for your lovely review, we really appreciate you taking the time to share your experience with us.
We’re delighted to hear that our team could support you with finding a suitable option and that our delivery team made things easier on the day. It means a lot to know their help and care stood out, and we’re glad we could quickly sort the headboard adjustment for you too.
We’re sorry to hear that you and your partner are experiencing a bit of discomfort at the moment. Adjusting to a new mattress can sometimes take a little time, especially if it’s a different feel to what you’re used to, but your comfort is what matters most to us.
Just to reassure you, we offer a 100-night sleep trial on our mattresses. If things don’t improve or if the discomfort continues, please don’t hesitate to reach out to us. You can contact us by email or call us on 01924 806426, and we’ll be more than happy to help arrange an exchange for a different mattress that may suit you both better. We’ll always do our very best to find the right solution for you.
If you have any questions in the meantime or would like a bit of guidance, we’re always here to help.
Thanks again for your kind words! It truly means a lot to us.
Warm regards,
Chloe Ford
Adeline Waterstone Team
Customer service non existent
No reply to messages, website errors mean orders don't process correctly
12 avril 2026
Avis spontané
Réponse de Adeline Waterson
Hi Graham,
We’re really sorry to hear about your experience. We were experiencing some technical errors at the time which may have affected orders processing correctly, and we understand how frustrating this must have been. This has now been resolved.
We can also confirm that a member of our team sent you an email on Wednesday 15th April 2026. If you haven’t received this, please do check your spam/junk folder or feel free to reach out to us again so we can assist further. Our contact number is 01924 806426.
We’re here to help and would really appreciate the opportunity to put this right.
Hawa the delivery driver was on his own…
Hawa the delivery driver was on his own Friday 10th April. Hawa called 40 mins before delivery, He was very polite and friendly. He assembled the ottoman divan bed & large headboard and was done & dusted within 45/50 mins from arrival to saying goodbye. 10/10 ⭐️
Bed & new mattress purchased for my 20 year old son, bed feels sturdy enough and happy with the ottoman style of hardboard divan base instead of slats and cloth base cover that he had on a previous bed.
Many thanks for keeping me informed via chat options
Very Happy with purchase and warranty of the bed, base & mattress
10 avril 2026
Réponse de Adeline Waterson
Hi Veronica,
Thank you so much for your wonderful review!
We’re delighted to hear that Hawa provided such a polite, friendly, and efficient service. We’ll be sure to pass on your kind words to him. It’s great to know everything was assembled smoothly and that you’re happy with the quality and sturdiness of the bed and mattress.
We’re also really pleased that our communication kept you well informed throughout the process.
Thank you again for your feedback, it truly means a lot to us. We hope your son enjoys his new bed!
Delivery was poor at the outset there…
Delivery was poor at the outset there were limited days for delivery so this was inflexible.
When the delivery arrived the mattress was delivered to the door rather than to the room.
I paid £29.99 for recycling of the old mattress which I had to bring to the door - i may as well of just put it in the car and taken it to the tip as the hard work was already done.
On this basis I would not recommend you to others.
8 avril 2026
Réponse de Adeline Waterson
Hi Peter,
We’re really sorry to hear that your delivery experience did not meet expectations.
We understand how frustrating it must have been with the limited delivery options and the inconvenience caused regarding the mattress being delivered to the door, as well as the recycling service. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this further and put things right. Please feel free to contact us on 01924 806426 so we can discuss this with you directly.
Assembly
I bought a gas lift storage bed two weeks ago, and I couldn’t be happier with both the product and the service. As a single mum, I don’t have anyone to help with assembling furniture, so I contacted the company to see if they could assist.
Within just two days, they arranged for an engineer to come to my home and assemble the bed for me, which I truly appreciated.
The bed itself is excellent quality—strong, practical, and exactly what I needed for extra storage. The level of customer service was outstanding, going above and beyond to help.
30 mars 2026
Avis spontané
Réponse de Adeline Waterson
Hi Marianta,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how happy you are with your new gas lift storage bed and the service you received. It’s especially great to know that the team was able to arrange assembly for you so quickly, we’re always happy to go the extra mile where we can.
We’re really pleased the bed is meeting your needs and providing that extra storage, and your kind words about our customer service truly mean a lot to us.
Thank you again for your support!
Great customer service follow-up - Issue resolved
UPDATE: I’ve increased my rating because of the fantastic way this company handled my complaint. They acknowledged the mistake with the one-man delivery and refunded the assembly fee immediately. It’s rare to find such responsive customer service these days. Thank you for resolving this so fairly.
3 avril 2026
Avis spontané
Réponse de Adeline Waterson
Hi,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We sincerely apologise for the inconvenience caused, especially as you had booked a two-man White Glove service. We completely understand how difficult this must have been and are sorry to hear about the damage caused in the process.
Please be assured that your feedback has been taken on board, and we are currently implementing changes to improve our organisation and ensure delivery teams are properly briefed and staffed moving forward.
We would really appreciate the opportunity to speak with you directly to discuss this further and put things right. Please could you give us a call at your convenience on 01924 806426.
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