Adnams Avis 

As a thankyou to my agent for a wonderful book deal, I sent her a couple of bottles of Adnams wine. What a mistake. It was a special occasion. I didn't expect the wine to be delivered the very next day, but I didn't expect it - at a delivery cost of £5.99 - to take five days! I wrote to Adnams asking for a delivery cost refund. Any other company, including Naked Wines,would gladly have reimbursed, but Adnams refused. They are a mean spirited and arrogant company. Don't go near them.

Furious with Adnams. I object to being told that I cannot pay with cash.

Payment as far as I’m concerned should be a customer choice as there is no legitimate reason for operating a cash only policy. That £40 was the last penny I will spend with Adnams.

I have been drinking in the Nelson in Southwold for 35 years. Since the beginning of the pandemic the staff have been a disaster. Even now, with things returned to normal, the people behind the bar are an absolute shocker. Such a shame to witness the terminal decline of a once great pub. Adnams has clearly given up caring about customer service. I guess they don’t need to worry given the empire they have built….but empires do fall!

We love Adnams Copper House gin, but today tried an Adnams ready-made tin of this gin and tonic for convenience as we are on holiday: never again! Flat, tasteless tonic and not enough gin to taste. Yuk!

I have been a customer of Adnams for the last 25 years and buy a significant amount of wine each year from them.
Over the last year or two I have noticed a distinct change in their customer relations ...... for the worse.
I have never left a review for any company before however the way in which I was treated today has made me so cross that I felt compelled to write.
I was served by the most rude and surly man who clearly should not be in customer service and gave the impression that for some unknown reason I was an aggravation and when producing a card confirming a discount supplied to me by the Manager of the branch not two months ago stated that it was out of date and not valid.
This is not the first time I have experienced third rate service and I have had enough and will not be buying any further wines from Adnams. It is such a shame since prior to the last couple of years their customer service has been excellent and it was always a joy to visit their store.
Please someone in Management get a grip on your staff - we are (or were) your customers and you rely on us for your business - you are steadily losing your old and reliable client base and you only have yourselves to blame.

Not the best or most helpful experience when contacting Adnams Customer Services! I was sent a 15% discount code direct from Adnams which I intended to use on my order. However I inadvertently placed the order without adding the discount code so immediately contacted Customer Services to ask them to retrospectively apply a 15% refund. The response I got was placing the order without inserting the discount code was my fault and they wouldn't apply the discount retrospectively but I could take it off my next order, Unfortunately, given the response I doubt they'll be a next order and I'll go elsewhere in future. Not impressed!

I'm an absolute mega fan of Adnams, Beer and Ale. My favourite is Ghostship. Their drinks are amazing and I fully recommend any beer or ale lover to give them a try. Truly an icon of Suffolk.

Great customer service. I ordered a case of beer to be delivered in time for my Dad's birthday. When I ordered the case I was advised that the latest delivery would be Wednesday, by Thursday there was still no delivery. I contacted customer services who were fantastic. The issue appeared to be with the courier service. The colleague at Adnams cancelled my original order, put through another on an express delivery and the case arrive in time for my Dad's birthday on the Saturday.

I cannot fault Adnams for their customer services, they're a great company with some great products that you just can't get easily elsewhere.

Unfortunately the thorn in their side is that they use Yodel as their courier. They have managed to damage two out of my last three orders.

Adnams customer services have been consistently brilliant when sorting these issues out. Jemma is a credit to the company.

Great service and customer care, sometimes let down by their couriers, but who isn't these days. When their courier does let them down, they solve the problem the same day.

Why why why use Yodel who make you look so bad

I can’t fault Adnams communication and service but their chosen courier of Yodel is shocking. Every delivery out of 7 has had an issue requiring me to chase back with Adnams. Again no probs to communicate back with them, but 5* as a “Whole” is being let down by delivery.

Adnams have a great and unique range of beers, wines and spirits, some of which are among my favourites. My latest delivery was ordered yesterday and arrived this evening; they're not always as super-quick as that, but orders usually come in just a few days

Fantastic wines, reasonably priced, great beers, and all delivered quickly in sturdy packaging

Great products, great value and superb service. Cannot fault this local company. Well done!

Great customer service. There was a mix up with delivery of my order but Adnams were quick to resolve and rectify the issue. Very impressed and both people I spoke to were great. Deducting one star for the initial mix up with my order.

Ordered Two days ago and delivered already. Great service and great prices.

I ordered a 5 ltr mini keg of Mosaic expecting it to be a fresh / live beer but when it arrived it turned out to be just a big can of filtered beer. They don't make this clear in the description. Expect better from a reputable brewery. Won't be ordering their mini kegs again.

One Star Too Much

Adams use the numpties at Yodel to deliver. Yodel apparently delivered a week ago. They did not I was here.

Emailed customer services no response.

Better to use Naked Wines. They use DPD and deliver next day.

Still waiting for delivery 6 days after ordering and told it will another 2 days!! We live in Chelmsford (about 40 miles from Southwold) and ordered goods are now 200 miles further away in north west England!!!

I placed an order on a Wednesday and it was delivered within three days. Fabulous service and one I will use again. Ideal for posting to friends and relatives for that special gift. Ideal service for Christmas.Thank you the “A Team”.