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Noté 5 sur 5 étoiles

After 36 years, through Adopted.com, we were able to find our son's child. We were not allowed to view any information about the adoption from our state and this was the only way we had a chance for... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

What an awful way to trick people into paying up. I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was able to connect with a half sibling who used Adopted.com to find our shared biological parent who then helped us reunite and put us in contact! I was unsure how to even start looking for a sibli... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was an Aunt looking for my niece, a situation requiring caution, so I'd not searched recently. However, Katherine & her team on knowing my niece had possibly found me & left unanswered messages, my... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de communication pour les réseaux sociaux

Informations provenant de diverses sources externes

Where people come to reunite instantly!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

78 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(78)

7 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing tool!

I definitely give Adopted .com five stars for being such a great tool for adoptees and birth parents to be able to easily use and search for their loved ones. Just put it in the information on your profile that you know, however limited it may be, and the site matches you to others that have uploaded profiles with matching or similar content! I did not know about this site when I was searching, but I now would recommend it to anyone who still is.
I have successfully used it to help a friend find her child who was adopted. Once you send message, they have an advanced system that continues to let the connection know via email and other contact info you provided at sign up. It truly is very easy and invaluable in my opinion!

5 août 2023
Avis spontané
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Réponse de Adopted.com

Tara we are thrilled to work with you, and so happy to see your feedback!

You have identified that our product is easy to use, even with very little information. We love that, because that is exactly the principal that our service is built on.

Additionally you commented that we provide good value, which is another one of our core values!

Thank you again, we really appreciate the time you took to comment here.

Katharine, Founder of Adopted.com

Noté 4 sur 5 étoiles

Uk pays twice as much. *Edited*

Well, I just read through the reviews and discovered that in the US and Canada they only pay $10 a month for this service.
I'm in the UK and paying just under £15 per month.
That works out as twice as much.
That's just not fair.
Also, I did cancel a while back.
Then I got an email saying I had loads of matches but had to resubscribe to see them. I did that and none of the matches, well, matched.
The weird thing is, I've been subscribed again for some time now and haven't had any emails about matches. I only seem to get them when I'm not subscribed.
*Edit*
Adopted.com reached out to me very quickly after I left this mediocre review. They were quite lovely and very helpful. They explained that, if a member is paying less, then they have a concession. I have, therefore, upped the stars on my review x

15 juillet 2023
Avis spontané
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Réponse de Adopted.com

Thank you so much for reaching out with your very valid concerns, and for the really nice conversation we had through our Support area on Adopted.com (Support is reached by clicking the link on any page).

We are so happy to have this kind of experience, where we can be immediately responsive and helpful - every member is heard and each voice matters to us.

We are looking forward to earning that last Star from you in the near future!

Katharine, Founder of Adopted.com

Noté 1 sur 5 étoiles

Ridiculous Match - Money grab based on hope?

I would give zero if I could.
UPDATE; Following this review I was contacted by the CEO(?) of the company based in Canada who was concerned about my review. Well done for the follow up - I expressed how hurt I had been and suggested changes to how post results. She asked me to add to my review following the call - I am a bit late but that is because I thought instead of being put throught the emotional turmoil I would employ an adoption tracing company - this cost a lot (money) but was emotionally totally different.

22 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

They did everything they could to try…

They did everything they could to try to contact a lead for me. Truly, they went above and beyond.

15 novembre 2022
Avis spontané
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Réponse de Adopted.com

Lisa thank you so much for your appreciation. It means a lot to us! We are at your service.

Katharine, Founder of Adopted.com

Noté 5 sur 5 étoiles

Adopted.com really CAN WORK

Adopted.com really CAN WORK! My (new) sister in law posted a long time ago, I found her/our match in the system, I pursued contact through the private messaging system and now have a new big brother and he has a mother and 2 new brothers! At 50 & 60 years old I can attest that it’s never too late to try!

2 mars 2023
Avis spontané
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Réponse de Adopted.com

James thank you so much for taking the time to share your story here!

We are thrilled to have supported you to such a joyous reunion. From the whole team, we wish all the best to you and your family!

Katharine, Founder of Adopted.com

Noté 5 sur 5 étoiles

Excellent service

Initially reviewed with 1 star due to something I didn't understand. Upgraded to 5 now. Founder Katherine sent me a personal email explaining what I was concerned about.
They really do care, and go through great lengths in proving this.
You can trust that they only have our best interest at heart.
I have never quite experienced service like this.
I would greatly recommend them.

7 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

I signed up and paid.

I signed up and paid.. then I cancelled on the same day. I can't get back in to make sure I'm not a paying member. I have re-registered and changed my password, gotten a link to re-register and everything, but every time I got to sign-in the site gets stuck on getting an authentication code. Can someone please verify my membership is canceled. Should I have to pay a whole month if I joined for a few minutes? Thanks D Thomas. A phone number would be great! **I'm revising my original rating from 2 to 5. The developer reached out and helped me in a very timely fashion. That's exceptional support, but I do hope they find a way for folks who are not members to contact them with questions or concerns.

11 octobre 2022
Avis spontané
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Réponse de Adopted.com

Deloris thank you for providing your contact information!

I've checked with our technical team and all systems are working correctly, so there must be another issue. Now that I have your number I will contact you immediately so we can sort it out together.

Every member of Adopted.com is important to us and we want everyone to have an exceptional experience. We offer a link for Support on every page of the site, but I am very happy to call you to walk you through the situation you are experiencing.

With much respect,
Katharine
Founder of Adopted.com

Noté 1 sur 5 étoiles

What an awful way to trick people into…

What an awful way to trick people into paying up.

I am helping my wife search for her birth mother, we have all very specific information about her mother and entered all the required info to be told there is a match but we need to pay to view.

As soon i saw the results a 5 year old could easily tell the results where total garbage and totally unrelated, total rip off.

10 septembre 2022
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Réponse de Adopted.com

This review is so deeply sad to receive. We have overwhelmingly positive reviews, so we always want to respond and find out what went wrong.

Every single concern and suggestion are considered by our team. Nobody falls through the cracks! So of course it's a terrible experience to receive this review and not be able to reach out to the author to offer any help.

When we asked TrustPilot to help us get in contact with the person who wrote the review, they declined to help us do that.

So, we have no way to know what went wrong and no way to help!

Dean if you are reading this, please click Support (on any page of our site) to reach us directly. This is the way our members normally reach out for support, and we would really love the opportunity to answer your concerns and support you with your search.

With much respect from me (founder of Adopted.com) and our whole team.

Noté 5 sur 5 étoiles

I got a e-mail one day

I got a Email one day..saying i think i may be your daughter.we share picture and ,my husband said she looks just like you..after 52 years ..she beautiful and i have grand children and great grand.Cant wait for her to meet her 2 brothers..love you michele

15 juin 2022
Avis spontané
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Réponse de Adopted.com

Michelle we are so happy to hear about your reunion, and we're honored to have been a part of your process.

Thank you for the time you took to share this with us. It means the world to our team!

Katharine,
Founder of Adopted.com.

Noté 5 sur 5 étoiles

After years of wondering was all taken…

After years of wondering was all taken care of when adopted.com came into play . Ended up having a mat h that would be my biological mother. Thanks so much for all your support and efforts to help us make contact .

14 juin 2022
Avis spontané
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Réponse de Adopted.com

Brian we are thrilled to have been able to support you on your journey!

It's always a great moment when we have a happy outcome.

Katharine
Founder of Adopted.com

Noté 3 sur 5 étoiles

Frustrating lack of support

I've tried for days to setup "Felicia1992", but the site never sends the verification email. I wait the required hour and try to get the email again but nothing is sent.

Even worse is the unavailability of online chat or other responsive support. It looks like a great site but it's no good if you can't register/verify.

Update: I've been contacted by the developer of Adopted. I'm up and searching, and very happy with the service. Still, if I hadn't complained so publicly there'd be no solution to my problem. I hope they fix the site to allow non-members to reach support. My problem was solved in minutes with the help of their excellent support.

7 juin 2022
Avis spontané
Logo de Adopted.com

Réponse de Adopted.com

Warren we are so happy we were able to help you directly and immediately. As the founder, I enjoy those calls when I can really help make a difference.

When you say we have 'excellent support' and that you are 'very happy with our service' - we'll happily take the compliments!

Nobody is overlooked on our site. I'm glad we were able to help you find your verification email, and the link we have to support at the bottom of every page! You can always reach out any time you need us.

Noté 4 sur 5 étoiles

Don't be foolish like me and use a debit card....

I have been trying for over 2 months to cancel and keep being charged. When I try to log into support my account is not found. I have reset the password twice. Would really really like to resolve this asap.

***Updated***
They refunded me my charges which was greatly appreciated. Biggest issue apparently was having 2 emails and not remembering which one I had used.
If they had sent the reminder email with the email address in the body of it, that would have helped tremendously. Or only have 1 email to use not 2. I am changing my review since I received this help.

22 octobre 2021
Avis spontané
Logo de Adopted.com

Réponse de Adopted.com

Dawn I'm so glad that we were able to resolve your issue!

As we discussed, you can cancel at any time on your Membership page. We make sure this is all in control of our members.

I'm glad we had a happy outcome here!

Katharine,
Founder of Adopted.com

Noté 5 sur 5 étoiles

Sometimes the internet works!

After searching for my sister for 40+ years i finally found her thanks to this wonderful site,

15 octobre 2021
Avis spontané
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Réponse de Adopted.com

Ian thank you for your lovely review.

We are honored to have been a part of your search, and are thrilled with the outcome of your reunion!

Katharine, Founder of Adopted.com

Noté 5 sur 5 étoiles

Found my son!

I was very excited to find my son within only one week thru Adopted. Our DNA was matched on My Heritage, linking thru Adopted. I have searched for over 30 years for him (he is 51) on many sites and this seems like a miracle. Thank you Adopted!

2 septembre 2021
Avis spontané
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Réponse de Adopted.com

Beth we are thrilled to have been a part of your journey!

Thank you for taking the time to post about your experience.

We wish you all the best with your reunion!

Katharine, Founder of Adopted.com

Noté 5 sur 5 étoiles

Reunited with my Birth Daughter!

This site led to me reuniting with my birth daughter. She posted on a facebook forum and I had my profile in this forum for a few years. A person that saw my profile and her post linked us together. We were in contact within five days after my BD put her search post out there. She lives fairly close, we have already met in person and talk every day. She has quickly developed a close relationship with myself and my two older adult children. Do NOT give up! Keep your profiles active with as much information that you have about the adoption! It was the non identifying info shared that stuck in the mind of the person that came across the both of us and led to our reunification. I never, ever thought this would happen....and it was WELL worth it.

31 mars 2021
Avis spontané
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Réponse de Adopted.com

Lori we are thrilled to hear that we were able to facilitate your meeting your birth daughter!

Thank you for taking the time to post about your experience, it means the world to us all at Adopted.com.

Noté 1 sur 5 étoiles

I have been paying 10 dollars a month…

I have been paying 10 dollars a month for a couple of years and never see anything i would like to stop this payment my number is 623-692-0170

1 mars 2021
Avis spontané
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Réponse de Adopted.com

Hi Darlene,

I am happy to note here that you and I are now in touch on Adopted.com through our support area, and we are reviewing your entire search together.

I'm hoping we will find some results in your search shortly!

Noté 5 sur 5 étoiles

Thirty-four years ago my son was placed…

NEVER STOP TRYING
Thirty-four years ago my son was placed for adoption,we were very young and events left it somewhat out of our control, or so it seemed. Six months ago my son was with another webstite and found his mother, who in turn contacted me. We had made a promise to each other that we would always let the other know if we found him.
Long story short, he lives four states away but it made no difference. My daughter and I headed that way the next day. When we meet each other it was strange to say the least and still is today, the hole that I had in my heart for so long was not there anymore. We talk at least every two days and he and his new sister talk constantly. If not for Adopted.com I would have never even imagined this would be possible, THANK YOU... To anyone reading this, Never Ever Give Up. The heart never dies, always try.

Gary C. Otts

4 décembre 2020
Avis spontané
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Réponse de Adopted.com

Carlos thank you for sharing your story!
We are so happy to hear that you are reunited with your son.

I hope your reunion is all you have dreamed of!

Katharine
Founder of Adopted.com

Noté 5 sur 5 étoiles

I found her!!!

A friend recommended that I join this site when she learned that I was searching for a daughter I'd given up for adoption. When I created my profile, I found 6 potential matches. I sent messages to all 6 and got 2 responses. It took about 2 years because I was not a frequent visitor of the site. Of the 2 responses, 1 was definitely not a match. The other had basically the same information that I had surrounding the adoption. Which was minimal to say the least. We then decided that she would take a DNA test. I'd already taken mine. And the results were a match. According to DNA analysis, parents and children share approximately 50% of DNA. My daughter and I share 46.5% of our DNA. It's a match. I am very grateful that she was looking for me at the same time I was looking for her. Or I may not have ever found her. Thank you Adopted.com for making this happen.

21 novembre 2020
Avis spontané
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Réponse de Adopted.com

Marie thank you for sharing the story of your DNA journey!

It means so much to us that you took the time to share this. I am very happy Adopted.com was able to make this connection for you. This is what we work so hard for!

As a birth mother you have given an amazing gift to your daughter - I hope so much that you have the joyous reunion that you deserve.

Noté 5 sur 5 étoiles

After 50 years I finally found my…

After 50 years I finally found my nephew thanks to Adopted and DNA. What a thrill.

The staff was helpful and instrumental in making contact. Thank you all!

29 octobre 2020
Avis spontané
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Réponse de Adopted.com

George thank you so much for your review. 50 years is a very long time to wait!

Our team have been thrilled as well, to be part of your journey.
I hope your reunion is all you've hoped for.

Katharine,
Founder of Adopted.com

Noté 5 sur 5 étoiles

Amazing

Amazing! I signed up last year and received a reply last month. It was my son I placed for adoption 34 years ago. He had just started searching for me the night before! We now have plans to meet right after Thanksgiving. I still can't believe it, my dream has come true. Don't wait, life's too short, find your dream!!!

29 octobre 2020
Avis spontané
Logo de Adopted.com

Réponse de Adopted.com

Ann we are so happy to hear your story. This is a great example of how the service works - your son was able to find you immediately since you had already registered.

It is such great news to our whole team that you will be able to meet after Thanksgiving, and we wish you all the best with your reunion! You have waited a long time for this. You deserve it.

Katharine,
Founder of Adopted.com

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