Adored Holidays 

Should be zero or minus 10.

**do not give this company any money**

Booked with them in Feb 26 for Dubai, to travel 20/9/2026 Paid them a deposit and then chased them for an invoice for the final payment. Just lies and no response to emails. I've gone to my credit card company. Do a chargeback not a section 75.

I have used this company before and they have been good in the past but not anymore. Any good reviews seems to be about people booking holidays not actually getting what they paid for. Do yourself a favour and goto a reputable travel company.

Don’t use this company, I have paid over £11,000 and had the holiday cancelled by them with no refund and a constant round around to not getting my money back.
Further concern is they use a third party called Apron which when trying to use chargeback they denied all responsibility…..it’s an absolute nightmare and shocking behaviour from a company that appears to be still trading.

Avoid at all costs******
Do not book with this company they are a scam. I have reported them to City of London/Met Police and action fraud.
If you work hard for your money, this company will happily take it off you for nothing in return. Holidays are booked then cancelled straight away once they have your money.
I can assure you I am a genuine customer and I have provided my reference number and national fraud reference to Trust Pilot.
This company will continue to avoid being transparent as they want to take your money.

Absolutely livid . We booked our 2 week vegas holiday last year with them . Communication has been non exsistent , we have been chasing them for months Have been trying to get communication out of them for months we only have a few weeks to go and our airline have no record of us !! , rest assured a review will be going on every platform till we get out money back. Atol have been contacted ,I would hate for anyone else to spend their hard earned money on a holiday that might not even exist be warned !

I wish I could give this company negative stars. Completely unacceptable service. I booked a holiday to Dubai last year, paid my deposit, and then received no confirmation or follow-up at all.

I have spent months chasing them through emails, phone calls, and WhatsApp, only to be consistently ignored. With my trip just a week away, I am now left scrambling and considering legal action.

This is a clear failure to deliver the service agreed, and I will be pursuing my rights under UK consumer law for a refund and compensation.

Based on my experience, I would strongly question the reliability of their positive reviews. Avoid this company at all costs.

After using Adored Holidays several times, having a great relationship with them, recommending them time and time again, I am shocked to find out the parent company changed its name in Nov25 and they failed to renew their ATOL license in Dec25! We paid our balance in Jan26! £18k!!! ! Was not aware of this situation at all. Unfortunately our holiday had to be cancelled due to the war in the Middle East. We have tried to persue a refund under the Package Travel Act 2018 however this has been unsuccessful. Adored Holidays have gone quiet ( as expected ) I luckily paid in full with Amex and today Amex have confirmed a full refund under section 75 / chargeback. To sum up, just Avoid them! I’ve lost all trust in them which is a shame!

Wish I could give zero!!
I’ve used this company before for trips to the UAE and they were genuinely brilliant, which is why I came back again. Unfortunately, this experience has been the complete opposite.

The person I originally dealt with is no longer there, and since then the service has fallen apart. I received an email saying my holiday had been cancelled, which obviously caused concern but with the ongoing war in the UAE understandable. When I chased it up, I was then told it hadn’t been cancelled and that my balance was still due. Since then, I’ve been left completely in the dark.

I’ve sent multiple emails, WhatsApp’s and phone calls, trying to get a clear answer on what’s actually going on, and I’ve basically been ignored. No clarity, no reassurance—nothing. For a booking that involves a significant amount of money (£7000+) this level of communication is completely unacceptable.

What should have been an exciting trip has turned into a stressful and frustrating experience. It honestly feels like a complete shambles compared to the professional service I received before.

Really disappointing, and based on this experience, I would never use them again!!!!

I would give zero if possible,
we booked Dubai in June 2025 at a cost of 9k for a week in march 26 only to find out after the holiday was cancelled that in September 25 they had lost the atol protection and then had the front to asked for the balance in January 26 of 5.5k even though they never even booked our hotel or flights for us , my only advise off them was claim on your insurance and are now ignoring all correspondence from me , so I’m now going legal to try and recoup my money, please stay away from these they are very corrupt .

cancelled holiday , that we understood but then to be totally ignored £20k holiday refund had then to get back from our credit card services . if you want to be ripped off then book with these guys .

I am writing to express my serious concerns regarding my recent experience with Adored holidays and 360 Travel Group. After booking a holiday in early July and paying the full balance in October, we arrived at our destination only to find our hotel booking had been canceled without notice 7 days prior. This left us no choice but to incur an additional £5k in expenses for accommodation.

We found out later that the hotel booking had been made via Expedia which is not covered under your travel insurance.

Despite multiple attempts to contact them via email and phone, I have not received any response from this company. Consequently, my bank is in the process of reclaiming the funds, and I am now pursuing legal action due to the extra costs incurred.

I urge you to be cautious when dealing with Adored holidays and 360 Travel Group or any other associated companies.

Just back from the most amazing holiday at Siyam world in the Maldives booked via Chris at Adored Holidays who was so helpful called me within seconds if I’d WhatsApp him a question and saved me £200 by advising me not to pre book seats as the airline would put us as a family together which they did.
Amazing service thanks Chris will be back to arrange our next holiday x

After a week in Dubai we had a fantastic time . The service we got from Adored Holiday was amazing. A special mention for Chris he was very helpful and answered any questions I had . Would recommend the company

Chris at adored holidays was extremely helpful with booking my holiday to Dubai . I got married over there he helped organise extra luggage and answered every query we had. Would highly recommend. Charlie

Chris was very informative booking our trip to Dubai his recommendation Royal Meriden was spot on glad we listened already looking to return next year when Chris can find the best deal also saved us in excess of £1000.00 quoted by competitors great service.

From the start to finish Chris was amazing at dealing with our trip to Dubai for a wedding. Chris done all the hard work so we didn’t have too. Chris provided everything we needed and was always available if we had any questions.
I would highly recommend Adored Holidays and Chris we will definitely be returning customers

I am extremely disappointed and concerned about my experience with this company.

After making payment, I discovered that they are not ATOL protected. Even more worrying, I later found information showing that they reportedly lost their licence months ago, yet they are still actively advertising and selling holidays. This is completely unacceptable and, in my opinion, highly misleading.

Customers trust travel companies to be properly licensed and financially protected. Had I known the true situation beforehand, I would never have booked with them.

I strongly advise anyone considering booking with this company to thoroughly check their ATOL status and licensing before making any payment. Transparency and consumer protection should be the bare minimum in this industry.

Very disappointing experience.

Avoid this company they have gone bust, they have our deposit for a holiday and not been in touch when we have been emailing them and phoning them, the bogus number they have diverted to another company. They have someone answering the phone who is wasting time and getting a thrill out of plp calling him sounds like AI. We are trying to get our deposits back no one has been in touch we have been in touch with the MD on linked in. who is aware of this company he has told us they have gone busy and to claim money back thought atol and bank. Please please do not give your deposits to these someone else will take it and you will not get it back.

AVOID THIS COMPANY AT ALL COSTS!

We booked a holiday 18 months ago for a 18 day Christmas break in Thailand. Paid a deposit, then was really hassled by the company to pay in full even though the final balance wasn't due. We eventually paid the holiday off (luckily on a credit card!) We received the flight details and 4 months before we were due to fly out we asked for confirmation of the hotel booking. We were completely ignored for about 4 weeks and alarm bells began to ring. After about 100 phone calls, being passed from pillar to post, someone finally confirmed that the hotel wasn't booked!!! Christmas ruined!! We asked for a refund, which first of all they refused to refund the flights, even though it was a package holiday! After various threats of solicitors getting involved they agreed to repay in full...... which we NEVER received and they had no intentions of paying, we were also told we'd be due compensation, again complete lies.

Luckily we booked on a credit card and had to do a charge back and managed to finally get all our money back but the last 6 months have been very stressful to say the least.

Absolute scam of a company and they generally don't care. We were even given a false name from an employee at one point as my wife had spoke to that person before and recognised their voice!!! How these people sleep at night knowing they've scammed people out of thousands of pounds I do not know. I've left a few comments on their Facebook and Instagram pages which have now been deleted and I have now been blocked so hopefully people see this instead!

As I say USE AT YOUR OWN RISK!!! YOU HAVE BEEN WARNED.

I was happy to use adored holidays again as my previous holidays have been faultless. Chris again took care of all quotes and bookings. Very happy with service provided and wouldn't hesitate to recommend this company and Chris. Thankyou

SCAM… I agreed a holiday to Dubai staying at the Atlantis last year around October time 2025. A lot of the communication was done via WhatsApp. I then had a phone call in January saying the holidays has been cancelled as they lost the contract and I need to contact the bank to get my money back because they have a new system in place and have been taken over by another group. This is a big red flag because they should have been able to return my £1150 deposit (the bank agreed). I then spoke to a director who reassured me I could get the same deal if I booked again. I haven’t been contacted by them since and I can get hold of anyone. I have tried their WhatsApp number, number online and emails as well direct numbers. Cant get hold of anyone.

DO NOT WASTE YOUR TIME - YOU WILL BE LET DOWN AT THE LAST MINUTE

Try and contact them yourself if you don’t believe me! Prices are to good to be true.