Advanced Whitening Avis 

122
TrustScore 2 sur 5

1,9

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I paid 62 £. I have still not received my parcel. they never answered email. No phone number, zero communication. Just avoid them! Big Scam. I will dispute the transaction with my bank .

Noté 1 sur 5 étoiles

cant even give a 0 otherwise would, as many others purchased, november still nothing, keep saying item shipped and track shipment,,, but guess what .. no shipping / tracking ref, checked spam emails e... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Avoid at all cost !!!!!!!! Order placed on 5th of September, never arrived ( its end of October now !!! ) Despite reaching out to customers service several times , no reply from them, no refund... Voir plus

Noté 5 sur 5 étoiles

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online) My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I w... Voir plus

À propos de l'entreprise

  1. Service de blanchiment des dents

Écrit par l'entreprise

We sell genuine Crest 3D Whitestrips across Europe


Coordonnées de contact

1,9

Bas

TrustScore 2 sur 5

122 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,9

Tous les avis

(122)

6 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

These do work

I ordered these on a recommendation from a friend (I used to buy them in the USA, not online)
My friend did say the package usually takes a couple of weeks. Mine arrived just after one week, so I was pleasantly surprised.

These do work. Read the instructions, remember not to put straight onto freshly brushed teeth. Minimal sensitivity using these also, which is a plus.

1 juin 2023
Avis spontané
Noté 1 sur 5 étoiles

If I could give this ZERO stars I…

If I could give this ZERO stars I would.
Don’t know where to start to be honest.
Communication has been terrible.
When I placed the order I gave them my new address for DELIVERY, my BILLING address is different but I clearly stated. I then receive the shipping details and they have sent to my BILLING address. After NUMEROUS emails of me telling them they have this wrong they replied saying I needed to RE-ORDER pay again etc and sent me the payment link! ‘‘Em hello you got this wrong not me!
It was a real struggle to get the parcel as I no longer live at that address.
I receive the parcel open it to find only 5 whitening strips! Re-read my order details and it is VERY misleading. 10 strips 5 pouches. Which is what I have received but there are 2 strips per pouch, one for top teeth and one for bottom teeth. I paid £29.95 and the shipping totaling to £30.96. So basically £6 per pouch / session to whiten your teeth! Honestly unbelievable!! You can get a months supply for £30!! Please please PLEASE AVOID this company they are honestly HORRENDOUS and complete SCAMMERS!

27 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hi Gemma, we are not scammers, we deliver strips to thousands of people. We don't often get complaints about the size, we clearly say 5 pouches on the site. The address that is entered is what we deliver to. We apologise if you've had a bad experience.

Noté 1 sur 5 étoiles

Shockingly really bad service

Shockingly really bad service. Ordered strips a couple of months ago and never received the them. So unprofessional in their replies to my emails too. Replying with a "Hey there". Took absolutely no notice of what I was telling him. They said it was delivered on a certain date/time. I have a ring doorbell and it was never delivered. I contacted my bank and they are looking into the company and have said they have evidence to dispute the payment they took from me.

Avoid this company at all costs!! Disgrace

26 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hi Gill, sorry to hear this. We are happy to provide evidence. If there's photo proof of delivery to your address we cannot do much. We don't change the delivery addresses that pass onto the courier Evri. I'll check what the team can do

Noté 1 sur 5 étoiles

Item never arrived

Item never arrived. Have been waiting for 3 weeks. Have emailed 4 times and each time have to repeat the same message. It's clear they don't even read the emails properly.
Avoid this company!

25 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hi Raj, I've informed the team and they will check where the order is or raise a case for you

Noté 1 sur 5 étoiles

Never arrived no package

Placed an order weeks ago and have still not received my package emailed multiple times to see where it was as the tracking on the website doesn’t even work. So disappointed

25 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hi Hannah, please email info@advanced-whitening.com and our team will check where the order is or raise a case for you

Noté 1 sur 5 étoiles

Ordered online and did not arrive

Ordered online and did not arrive

Updated - Emailed client services numerous times with no response

24 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hey Lee, please email us again with subject "trust pilot review follow up", will look in this matter and solve the issue.

Noté 1 sur 5 étoiles

Item never arrived …

I cannot comment on the product as the item never arrived - courier stated the item was posted through a letterbox in a workplace that has no actual letterbox.

However, Advanced Whitening are refusing to give me a refund on this presumably because they can't be bothered claiming from their couriers, despite the couriers photographing a closed shutter with no letterbox as "proof" of delivery.

21 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hey really sorry to hear this. If there's photographic proof of delivery from the courier to the address given we cannot do much. It may be worth following up with the courier Evri to check exactly where they posted it as we don't change the addresses.

Noté 1 sur 5 étoiles

Avoid. Never received order

Avoid.
I ordered a package of whitening strips but never received the package. Very poor customer service when I contacted them, with the team telling me to ‘double check’ I had not received the order. Then they were unwilling to process a refund or send a replacement without further payment.

12 juin 2023
Avis spontané
Logo de Advanced Whitening

Réponse de Advanced Whitening

Hi Nick, sorry to hear this. If there's photographic proof of delivery to the address given we cannot do much. We can contact the courier to see what they can do.

Noté 5 sur 5 étoiles

Fab product

I’ve already noticed a difference after using the strips for 5 days. Little sensitive for the first couple of days but all good now.
Arrived within a week with no issues 👍
Would definitely recommend.

17 juin 2023
Avis spontané
Noté 3 sur 5 étoiles

The product it self is great and the…

The product it self is great and the results likewise. Customer service is also satisfactory, can’t fault it. However the state in which the package arrives leaves a lot to be desired. The first time I just thought it was a one off, but then my second order was in worse shape. As if thrown around and stood on even, the packaging completely comprised and flattened. This might be down to the courier I know, but it’s a part of the service you’re paying for and it’s not really good enough when you’re paying that amount of money.

14 juin 2023
Avis spontané

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