Aery Living Avis 

If I could give zero stars I would.

Ordered numerous items on 22nd November, including gifts and a Christmas candle to make my own home smell nice in the run up to Christmas. But I am still waiting! Have sent numerous emails and have received one email in return claiming they have now dispatched the order for next day delivery - that was over a week ago!

It’s a shame, because the candles are lovely! Just don’t buy them direct.

I bought an Aery diffusor (Himalayan Cedar Leaf) which was very nice if a bit subtle. The pack consisted of a 200ml bottle, some sticks and a small vase/pot. Very tasteful and I was very happy with it although a bit pricey. Anyway I thought I'd get a refill which was when I realised it was a scam. The refills where £20 for 100mls (£40 per 200ml) plus £5.95 postage. So the refills are more expensive than the original pack (£39.50 or something). Avoid this scam!

If you're hoping to get what you ordered in time for Christmas, don't bother. I ordered a product on the 28th November and it was supposedly dispatched on 1st December. I had to email them after several days to find out where it was and was told they had 'issues with their courier' but hadn't bothered to tell me that there were any delays.
On the 10th December I am still waiting with no updates as to when I'm likely to receive it. I am fed up of having to chase them to find out where my order that I paid for is. Other than a basic apology for the inconvenience, there was no attempt to offer expedited shipping which would have been the very least they could do.
Until they sort out their shipping issues, don't bother buying from them as you'll end up wasting your time emailing them to find out where it is.

I’m a new customer and just bought 4 candles 2 for myself and 2 as gifts. Was so excited to try. The candles smell amazing out of the box, but last night I lit the “before bed” candle and it had no smell at all. I’ve burned it all day in a smaller room and nothing! So thought I’d try dream catcher, lit it an hour ago and no smell at all either. I am so disappointed! Basically got expensive unscented candles. Such a shame as my recipients will be disappointed too :( embarrassing. Won’t be buying from Aery again - for the price point and the way they portray the brand you would expect a lot more quality.

I got Citrus Tonic Reed Diffuser and it doesn’t smell of anything.

I’m really annoyed as it wasn’t cheap and now I can only smell it if I stick my nose right in the bottle.

Waste of money.

Updated:
The customer service was extremely helpful and sent me another sent which is great. So I’m very happy with them and will continue to buy their smellies for my home. Thank you

4 wick fig candle had no fragrance at all once lit. Returned as faulty. Replacement was equally poor. Wish I’d seen review below as it seems to be a common theme. Shop does not seem to have been able to post my negative reviews on their website so read every posted review on there with caution. Disappointing all round.

The client service is not very reactive. I have received a broken candle and complained. No answer after 96 hours. This was for Christmas. I am disappointed. I will not buy from them again.

I really like the scents but the candles only smell when you don’t burn them! Once they are lit it just fills the room with a burned wick smell and none of the perfume.
It’s such a shame as the diffusers are great and I wish I had bought a load of them instead.

Immediately reversing transactions with no communication because you can't properly manage your stock is wild.

Attempting to buy a present and thankful I'll never have to interact with this business again

Just go to your local market and buy an artisan candle guys, there's literally nothing to it and these guys obviously don't want your money.

Its a con
They do an offer but every time they do the stock is immediately out of stock or they send old stock with no scent . Super disappointed - won't buy again - going back to St Eval which is lovely

Great experience. Quick delivery and quality products

The website is super easy to use and you can easily search by category and room fragrance, that's a brilliant idea!

I have ordered products as a gift for my niece. Aery products make perfect gifts as they are both ethical and high quality with the most beautiful fragrances. Would highly recommend.

Ordering process very user friendly, web site is easy to navigate. Wide variety of quality products to choose from. Delivery is speedy and turns up on time. Great company to order from.

Website is well laid out with nice images and descriptions of the products - all of which look and sounds lovely. It would be helpful if reviews were arranged by product rather than a streaming mix - easier to match.

My diffuser was dispatched quickly and has just arrived. It looks very stylish (Indian Sandalwood) so I look forward to using it.

I have purchased the Nordic Cedar candle on a number of occasions. I simply love the scent of cedar, cinnamon, pepper & bergamot. It is incredibly fresh and calming & really does give you the feeling of being immersed in a snowy Nordic forest!
The candles are beautifully made and have a great burn time. I’ve had no dreaded tunnelling!
I’m keen to use sustainable products that are good for our planet - and Aery will be my go to for candles because of this 😊

Brilliant products
Arrived really quickly
Love this company

Exquisite fragrances, long lasting and natural smelling. In particular the bath salts envelopes the home, body and mind! I keep coming back for more! Delivery is always fast and reliable with courteous emails to keep you in the loop. Love everything about Aery and looking forward to trying every scent!

The Product is great and the scheduled delivery date was very quick. Unfortunately DPD did not attempt a delivery ( even though they stated they did) and delivery was therefore delayed as we had to collect from a depot.
It’s a shame about DPD as would have given a 5* Review

Delivered promptly , lovely smelling candle , would definitely buy again in