I received the totally wrong product in my order. I emailed customer service several times and never received a response. It feels like they take your money and then disappear.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Shipping was really fast, about 5 days after I ordered. This is so much faster than other websites like Yestyle and Stylevana. My items were also packaged really securely and prettily. The card includ... Voir plus
i was only meant to purchase one item, but ended up with a full cart because of how cute and affordable they were. i didn't expect shipping to be so quick either - the order was placed on a sunday, th... Voir plus
I recently got some products from Aestha Cosmetics and I'm really impressed! The quality is top-notch and the packaging was perfect. Thanks so much for the hand cream gift—it was such a sweet surprise... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Inspired by the beauty of people, powered by an unparalleled assortment of cosmetic products, and driven by our long-lived company values, Aestha is the premier destination for beauty & cosmetics, delivering right to your doorstep.
Coordonnées de contact
23 Frew Street, 5000, Adelaide, Australie
- +61093274175
- sephia@aesthacosmetics.com
- aesthacosmetics.com
4,0
Bien
51 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I keep coming back for more
Sephia is the sweetest and provides phenomenal customer service. The products she carries have never disappointed, and I keep coming back to reorder products that have become a staple in my everyday routine. Thank you Aestha for making quality Asian products accessible to us in the west!
8 mai 2023
Not covering the tax
Not covering the tax, it is so high when transports to neitherlands, and you even didn’t mention this
14 mai 2023
Réponse de Aestha Cosmetics
Dear Encan,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have encountered an unexpected additional tax when shipping to the Netherlands. We understand the frustration of this and we sincerely regret any inconvenience this may have caused you.
However, we would like to clarify that, the potential for additional taxes is a fact that we clearly communicate on our platform. It is specifically mentioned on our homepage and thoroughly detailed in our shipping policy.
We do understand the concerns raised in your review and apologise if our communication was not as clear as it could have been. While we strive to be as transparent as possible, your feedback shows us that we can always improve.
We appreciate your understanding and assure you that we will continue to refine our policies and communications to better serve our customers.
Thank you again for bringing this to our attention.
Fast Delivery Reliable Quality
I wasn’t expecting the delivery to arrive so fast and the products were just what I needed!
18 avril 2023
Good products and fast delivery.
4 avril 2023
Great product
Great product, packaging and little extras to make you feel they really care about customer experience. Would definitely buy from again thank you!
12 janvier 2023
Overall
Shipping- everything arrived in good condition, with free gifts, no delays
May have to wait a while though for more popular products to be in stock
12 janvier 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.