Aesthetics365 Avis 111

I initially left a negative review as I believed this company may have gone into liquidation due to the lack of communication. However, I was pleasantly surprised to receive a phone call today 12/03/2026 explaining the situation and providing an update.

For anyone who may not have received their products yet, I want to share that the company’s owner has been dealing with a very serious family situation. Hearing this made me genuinely sad and also somewhat guilty for having complained. It’s a reminder that you never truly know what someone else may be going through, and in hindsight my issue was very much a first-world problem that simply required a little more patience.

I sincerely hope the owner and their family make a speedy recovery. I’m grateful to now have clear communication, and I’ve been informed that my products are being sent and my concerns have been properly addressed. Everything has now been resolved, and I would like to retract my initial review.

Always used this company. Made an order just over a month ago for next day delivery. That never showed up. Sent them emails and WhatsApps for a refund. No answer at all. This means they still have my money.
Their website is now down. They were my go to company and i never had an issue before. But this is a big one. Not even an apology. If they go up again, I can't trust them. Shame really.

Placed a number of orders over the past 6 weeks and paid next day delivery, not one of these arrived as specified. I am still awaiting contact from an order i placed on 20th May and still not received my items. complete radio silence from the company and their telephone number is inactive. I have lost out on so much money as ive had to cancel clients. The service and contact has been awful.....very dissapointed.

I placed the big order on 20 may 2025 in next day delivery and it’s been 4 days not received still and no one responding on WhatsApp like there is not reaching my text there … emailed on both email address mentioned on website, how were no answer there too ,what’s going on , can someone help me whome to contact. Is this scam or what . How can these people even get permit to sell in United Kingdom if this is the way they treat their customer not answering email not delivering order not providing tracking number.

I placed an order on 11th April, paid £22 for next day delivery. Parcel wasn’t delivered, I spoke to Chloe who refunded the delivery charge and said the systems had an issue and it was affecting stock, but the parcel would be with me within the week. It’s now the 28th April, still no parcel, no update. I’ve tried calling the main office and a WhatsApp contact, no answer / not even ringing. I’m left wondering if the company is even operational anymore.

Amazing service, always so helpful.

Customer service was excellent and the delivery of my order was really quick.
DPD left my package out in the open (ignoring my instructions). When I messaged the Aesthetics 365 team they were really helpful. I will absolutely order from them again 🙂

Very professional and good quality products. Fast delivery and very friendly stuff. Always providing discounts.

The product quality and the service of the staff is amazing. I would highly recommend Aesthetic365.

The customer service at Aesthetics 365 is amazing and their responses are so quick! I have dealt with Chloe a few times and she has always been so helpful. The products do not have any extra tax added onto them unlike with other companies and your order is delivered next day (with free delivery after a £200 spend). The next day delivery cut off is 6:30pm which has been a life saver for me as I always do things last minute!

Highly recommend ordering from this company, everything is perfect 🤍✨

The only place I go to get all of my products, excellent customer service, competitive prices and super fast delivery ! Highly recommend.

Due to seeing how great with placing order recently with purchasing lemon bottle fat dissolving which was much more better priced than where I have bought from other company’s as normally it costs along with delivery £107. However, due to ordering with Aesthetics365 with next day delivery its cost me £88 also received a lollipop 😊. That was sweet. Deffo recommend and will be ordering here again.

I honestly can’t rate aesthetics 365 high enough for their customer service. To order before 6.30 and to receive it the next day is just brilliant for one. But they were also super helpful when DPD sent the wrong item, they rectified the situation by sending it before 10.30am for the next day and when DPD messed up again with that same order they still managed to get them to deliver it which meant I could treat the clients as planned for my training course. Any other company would not have acted as quickly! I also think they are very competitive on price!

Thank you!

Brilliant!
Very Professional, Polite, Helpful,& Friendly and the Best Prices!

Thankyou

First order from 365 and I cannot recommend them highly enough .
Prices really competitive, brilliant communication and fast service .
5 stars from me .

Laura and the whole team at aesthetics 365 are absolutely wonderful and the service/ customer service is second to none , I have been raving on to every body I know about this company and their staff .
I strongly recommend using them for all your aesthetic needs , absolute legends.
Trust me you won't be disappointed, mot to mention the next day delivery is actually next day delivery without fail , many other companies say they will do next day delivery and your waiting around for ages not with these guys.
Thank you so much Laura and the team !

Aesthetics365 team has been amazing! 😻 I have been using them for a while now as my aesthetic products supplier and they never failed me! Good quality products, great supportive customer service team, fast and precise next day delivery! 🚚 Their products are good value and have great prices. What else can you hope for?! 💯 they have my recommendations 🥳

A great company and wonderful staff and service. A huge selection of skincare products. Always available and priced cheaper than other websites. I always receive my items on time and well packaged. So happy and satisfied with the service. A massive thank you to Chloe and Laura for always being there for me when I need help!

I have had an excellent experience with the online store! The product selection is great, and the website is easy to navigate. I placed my order for skincare products, and I was thrilled to receive **next-day delivery** as promised, which was a huge plus.
The customer service was outstanding. They were quick to respond to my inquiries and provided helpful advice on product choices. My items arrived well-packaged and in perfect condition. The quality of the products is top-notch, and I’m already seeing positive results. I’m very impressed with the efficiency and professionalism of Aesthetics 365 and will definitely be shopping with them again!

Highly recommended for both their products and exceptional service! Thanks Laura