Promise free leak repair for minor, easily accessible items, including toilets. Sadly not. Toilet was cistern was overflowing and was easily accessible for the fill valve. But initially the agent over... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You had a data breach but are not willing to take responsibility- you expect your customers to do all the work of setting their accounts back up from scratch. If you've had the data breach you shoul... Voir plus
L'entreprise a répondu
I observed first hand how Affinity Water field staff attended to a serious water leak near where i live. I reported a water leak in Sunningdale on 01 Oct 26 at 1417. It seems the old pipework of the... Voir plus
L'entreprise a répondu
Had a very high water bill due to such a small leak in toilet …. After many phone calls it was resolved eventually by affinity water applying a leak allowance So great result for us as two pensione... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Coordonnées de contact
Tamblin Way, AL10 9EZ, Hatfield, Royaume-Uni
- affinitywater.co.uk
3,5
Moyen
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
So far so good
So far so good. I had to call to ask for help arranging my bills and they helped me a lot.
17 septembre 2026
Réponse de Affinity Water
Hi Ernest, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Poor services
They created an invoice in my name at an address where I have never lived. I asked for it to be removed and for the bill to be cancelled, but they told me there was no way to do that...
10 août 2026
Réponse de Affinity Water
Hi Madalin, I am so sorry to hear this. Please call us on - 03453572401, so we can discuss this further with you and hopefully resolve this issue. - Becky
Réponse de Affinity Water
Hi Antonio, thanks for sharing this review. I'm glad you had a good experience with us. - Becky
Réponse de Affinity Water
Hi Kains, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Réponse de Affinity Water
Hi Javid, thanks for sharing, I'm happy to hear you've had a good experience with us. - Becky
Réponse de Affinity Water
Hi Peter, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. - Becky
Réponse de Affinity Water
Hi, I'm so disappointed to read this and I'm really sorry you've had this experience with us. We try hard to make every experience with us positive but sometimes we miss the mark.
Please call us on - 03453572407, so we can look into this further. - Becky
Paying so much money for a one bed flat…
Paying so much money for a one bed flat water bill and there is nothing I can do about it.
17 septembre 2026
Réponse de Affinity Water
Hi Miss Geary, I am sorry to hear this. I have requested for someone within our billing team to give you a call at some point next week so we can look into any available options for you. I hope we can help with this. - Becky
Useless staff
Useless staff . Have no clue what they are saying on the phone. Lack of experience. Wasted my time.
6 juin 2026
Réponse de Affinity Water
Hi Mr Dhar, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience. Please can you contact us so we can try again with resolving your query. - Becky
Great services and billing hassle free.
17 septembre 2026
Réponse de Affinity Water
Hi Rajeshkumar, thank you for sharing your review, we're glad you had a good experience with us! - Becky
Criminals ,You flood our rivers and seas with…
You flood our rivers and seas with sewage, overcharge us for a basic a commodity, your directors take huge dividends whilst we struggle with the cost of living. Also you have bodged a water meter installation and expect me to be happy with it. As far as im concerned you are criminals. Also your new app is absolute rubbish and I cant even log in. I would suggest to stop fishing for good reviews and get on with sorted out lower prices, less water leaks and most importantly stop polluting our water system.
17 septembre 2026
Réponse de Affinity Water
Hi Rob, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
Please be in touch soon to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Holly
Given up trying to get them to bill me
Given up trying to get them to bill me, have provided full and complete information on many occasions over years (!) but they still can't seem to get their act together. Quite unbelievable and I hate to think how this reflects on everything else they do?!
17 septembre 2026
Réponse de Affinity Water
Hi Nigel, I am truly sorry to hear this and appreciate you bringing this to our attention. Please can you give us a call on - 03453572401, or you can whatsapp us on - 07745659300. Apologies again for this, I hope we can get this sorted for you. - Becky
I moved home and I joined Affinity…
I moved home and I joined Affinity water. No fuss at all, it was easy to join a week before the moving date. But in the minute I created the account, they created a payment plan for the next 6 months and instantly issued the first bill, even if I wasn't even moved in. The monthly pay they ask me to pay for the next 6 months is double the price I used to pay before. I totally understand the payment plan, but I think it would have been best to watch a couple of months before and see how much water we consume as we have a water meter, and then set a plan.
21 août 2026
Réponse de Affinity Water
Hi Cristina, thanks for taking the time to leave this review. I have asked for someone from our billing department to give you a call at some point next week to discuss this further. - Becky
Very fast response and professional…
Very fast response and professional team that explained clearly what the best course of action to take and why
3 septembre 2026
Réponse de Affinity Water
Hi Peter, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
Réponse de Affinity Water
Hi Mohamed, thanks for taking the time to leave us a review. It's wonderful to hear you had a good experience with us! - Becky
Réponse de Affinity Water
Hello Mrs Marin, I am so sorry you feel this way. Please feel free to contact us so we can look at all the available options for you, however i have asked someone from our billing department to give you a call sometime next week to discuss this further. - Becky
amazing services
17 septembre 2026
Réponse de Affinity Water
Hi Sidra, thank you for your review. We're glad we could help and that your experience with us was a positive one. - Becky
Account
Can’t get into account, have called twice to get registered, have been told this will take 14 working days to get a response last month and this month. Agent was also not able to give me an estimated quote for my DD each month
16 septembre 2026
Réponse de Affinity Water
Hi Miss Ingles, I am sorry to hear this, please call us again on - 03453572401, or whatsapp us on - 07745659300, so we can look further into this for you. - Becky
I can’t check my bill and my account is…
I can’t check my bill and my account is locked
17 septembre 2026
Réponse de Affinity Water
Hello Vahid, I am so sorry to hear this. Please can you contact us on - 03453572401, so we can discuss this further and come to a resolution for you. - Becky
Réponse de Affinity Water
Hi Adrian, thank you for your lovely review. We're so pleased to hear you had a great experience with us. - Becky
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