UNPROFESSIONAL BEHAVIOUR & POOR WORK
I hired this company for landscaping work at my property in Leicester, trusting in their reputation for quality workmanship. Unfortunately, the experience was highly disappointing, and I feel compelled to share my concerns.
The project involved laying 20mm thick porcelain tiles over a 32 sq. meter area, along with several other tasks, including removing existing tiles, excavating the concrete base, installing a new channel drain, and fitting a garden gate. When the team arrived, I was assured that all work would be carried out to a high standard, with new materials like MOT1 and sharp sand/cement being used as part of the process. However, the work was far from what had been agreed.
My main issues were as follows:
1. Incomplete Work: The concrete base wasn’t removed as promised and the channel drain wasn’t properly dealt with either.
2. Poor Tile Work: The tiles along the kitchen wall were misaligned, leaving a large gap that was poorly filled with grout, which is now sinking. The mitre work and joint corners were also very poorly finished.
3. Gate Installation: I was expecting a custom-built floorboard gate, but instead, a pre-made featheredge gate was delivered. It was too wide for the space, and despite attempts to fit it, it remained wobbly. The installer over-cut the gate, and there were several issues with the hinge installation. When I questioned this, I was told there was no time to build the agreed-upon gate and that the featheredge was a more expensive substitute.
4. Unprofessional Behaviour: After expressing my dissatisfaction, one of the workers made an inappropriate comment about my religion, which was completely uncalled for and unrelated to the quality of the work.
5. Material Savings and Charges: I estimate that the company saved over £1,450 by not completing several aspects of the job, including not using materials like MOT1, and not following through with the proper groundwork or waste disposal. They also used some of my own materials.
6. Despite the incomplete work, I paid the remaining, as I was promised the issues would be resolved. Unfortunately, nothing was done to address the concerns, and the work remains unsatisfactory.
The job was not completed to the standards I was led to expect, and as a result, I’ve been left with significant inconvenience and financial loss. I would advise potential customers to think carefully before hiring this company. The work was subpar, and my experience was frustrating and disappointing.
4 novembre 2024
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