All the products im using of yours are very good for my locs and wouldnt change it ive been searching for a while and now ive found it thank you
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Your products feels and smells great on my hair but I noticed my hair needed a heavier hair oil than the cream provided. I recently bought your hair butter made in Honduras which everyone is raving ab... Voir plus
L'entreprise a répondu
Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Voir plus
L'entreprise a répondu
I have been using Afrocenchix for a number of years now, with the 'Sheen Hydrating Spray' being my daily go to. I have contacted Afrocenchix twice during the last 6 months with feedback. On both o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Boutique de santé et beauté
- Entreprise de cosmétique
- Industrie cosmétique
- Magasin de produits capillaires
- Magasin de produits de beauté
À propos de Afrocenchix
Écrit par l'entreprise
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
SHOP NOW
Coordonnées de contact
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Royaume-Uni
- info@afrocenchix.com
- afrocenchix.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My hair feels soft and mangeble great…
My hair feels soft and mangeble great products well worth the money.
27 novembre 2024
Réponse de Afrocenchix
Thank you so much for your review, Ms. Powell! We're delighted to hear that our products are making your hair feel soft and manageable. It's fantastic to know you find them well worth the money.
If you have any other comments or need further assistance, please let us know.
Réponse de Afrocenchix
Thank you so much for your wonderful review, Roz! We're thrilled to hear that you're happy with the fast delivery and that our products are making your hair feel great. Your support means a lot to us.
Excellent products loved and the…
Excellent products loved and the discount was timely for buying a Christmas gift, fast delivery
27 novembre 2024
Réponse de Afrocenchix
Thank you for your excellent review, Lorna! We're thrilled to hear that you love our products and found the discount perfect for your Christmas shopping. It's also great to know you appreciated the fast delivery.
If you have any other comments or need further assistance, please let us know.
Best shampoo on the market imo
Have been using these products on my 2C/3A hair for years. Incredible quality and performance. I have yet to find a better shampoo that cleans without drying my hair and the conditioner is a staple for me now.
26 novembre 2024
Réponse de Afrocenchix
Thank you for your glowing review, Spiro! We're thrilled to hear that our shampoo and conditioner have become staples in your hair care routine and that they work so well for your 2C/3A hair.
Your continued support means the world to us.
Great products and great service
Great products and great service. Ordering was very straightforward.
26 novembre 2024
Réponse de Afrocenchix
Thank you for your wonderful review, Kate! We're delighted to hear that you found our products and service to be great and that ordering was straightforward. Your satisfaction is very important to us.
My purchase
I enjoyed the discount no problems & the product smells courage delivery on time
26 novembre 2024
Réponse de Afrocenchix
Thank you, Eugeney, for your lovely review! We're delighted to hear that you enjoyed the discount and that the product met your expectations with its delightful scent and timely delivery.
Your support means a lot to us.
I ordered a product for next day…
I ordered a product for next day delivery and still not received confirmation on delivery.
Very sceptical that the product will arrive.
----------
Updated. Misunderstanding product arrived the next business day.
8 décembre 2024
Avis spontané
Réponse de Afrocenchix
We apologize for any confusion or inconvenience. Just a friendly heads-up: Orders placed on a Saturday or Sunday will be shipped on Monday.
You can view our Shipping & Returns Policy https://afrocenchix.com/pages/shipping-returns?srsltid=AfmBOopDsl83mf5iIOBmMKOAPnxjEQadOe8SdyhTVlegFpRUuUPO59cz for more details. If you have any questions or need further assistance, feel free to send us an email at info@afrocenchix.com. We're here to help and ensure you have the best experience with our products and services.
Delivery was quick and their…
Delivery was quick and their responsiveness when I had an issue with one of the products received was great.
20 novembre 2024
Réponse de Afrocenchix
Thank you for your positive review! We're glad to hear that you appreciated the quick delivery and our responsiveness in addressing the issue you had with one of the products.
Completly in love with this brand
My hair and I, are DEEPLY in love this range of products. But we have a soft spot for the moisturizing spray & cream. The haïr conditionner is BOMB as well.
21 novembre 2024
Réponse de Afrocenchix
Hi Catherine. Thank you so much for your lovely feedback! We're thrilled to hear that you and your hair are deeply in love with our range of products, especially the moisturizing spray & cream and the hair conditioner. Your support means the world to us!
Misuse of my data
I initially had no major issues with this company after shopping with them some time ago. However, my trust in them has completely evaporated due to their appalling misuse of customer data. Without my consent, they signed me up for their newsletter, which I never asked for or wanted. I’ve gone out of my way to unsubscribe, sent emails, texts, and even called them to remove me from their mailing list. Yet, despite all this, I woke up this morning to yet another unwanted email.
This blatant disregard for customer privacy and repeated intrusion is beyond frustrating. It feels like my efforts to resolve this directly were completely ignored. Now I’ve been left with no choice but to leave this negative review and block them entirely. The whole experience has been exhausting, and I will never shop with them again.
23 novembre 2024
Avis spontané
Réponse de Afrocenchix
We sincerely apologize for the inconvenience and frustration you've experienced. At Afrocenchix, we take the privacy of our customers' data very seriously, as outlined in our Privacy Policy. ( https://afrocenchix.com/pages/privacy-policy)
Unsubscribing from our communications should be straightforward, either through the links in our emails or by contacting us directly at info@afrocenchix.com. If this has not worked as intended, we deeply regret the oversight and would like to address it urgently.
Could you kindly share screenshots of your previous correspondence with us via email? This will help us investigate the matter thoroughly and ensure it does not happen again. This experience does not reflect our commitment to respectful and efficient service, and we hope to resolve it to your satisfaction.
Great products
Great products, really works well for my hair. The last purchase I made I bought for a friend. I would recommend Afrocenchix products
31 octobre 2024
Réponse de Afrocenchix
Thank you so much for your kind words and for recommending Afrocenchix products! We’re thrilled to hear that they work well for your hair and that you even shared them with a friend—that’s the highest compliment we could ask for.
Excellent quality of products and range
Excellent quality of products and range of hair care. The set I bought was perfect for wash days. I was also happy to receive a beautiful printed fabric bag with my purchase. The quality of the container’s in particular the shampoo bottle could be improved. However, the purchase was great value and I would recommend.
4 novembre 2024
Réponse de Afrocenchix
Hi Estella,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the quality and range of our hair care products, and it’s great to know that the set worked perfectly for your wash days. We’re also thrilled that you appreciated the printed fabric bag—it’s a little extra touch we love to include.
We’ve noted your feedback regarding the shampoo bottle, and we’ll pass this along to our product team for consideration as we continually strive to improve. Thank you for bringing it to our attention.
We truly appreciate your recommendation and support.
Love the products
Love the products, in particular the moisturiser which is light and non-greasy and the scalp of which I also use on my daughters hair to keep it healthy.
1 novembre 2024
Réponse de Afrocenchix
Hi Kelly,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love our products, especially the moisturiser. It’s wonderful to know that it works well for both you and your daughter, keeping her hair healthy and nourished.
If there’s anything we can do to make your experience even better, please don’t hesitate to let us know. We truly appreciate your support and look forward to serving you again!
Quick update on my previous review 4…
Quick update on my previous review 4 days ago. I agree with some reviewers re ultra hydrating hair spray bottle. The spray top gets stuck when you press it & as your hands are wet from using the cream, it’s very awkward to pull the spray top up to continue using it. I now resort to pouring the cream in my hand to use which renders the spray mechanism useless. Not sure if I had a dodgy bottle but still not good. Please look at this and whether a different spray system can be used.
3 novembre 2024
Avis spontané
Réponse de Afrocenchix
We sincerely apologize for the frustrating experience with our ultra hydrating hair spray bottle's spray mechanism. We understand how inconvenient it can be.
We genuinely appreciate your honest feedback, as it helps us identify areas for improvement. Your input is crucial in enhancing our products.
To further assist you, please email us at info@afrocenchix.com. Our dedicated team will:
*Conduct investigation.
*Note your suggestions for future product development
Thank you for your patience and cooperation.
Finally know how to look after my hair owe it all to you
Finally know how to look after my hair (aged 66!). Owe it all to Afrocenchix
18 octobre 2024
Réponse de Afrocenchix
We're overjoyed to hear that AfroCenchix has helped you master your hair care at 66! It's never too late to discover the perfect routine.
Thank you for trusting us with your hair journey. We're honored to have played a part in your hair care success.
Love the products for the whole family…
Love the products for the whole family (girls and boys) and fast and secure delivery every time.
14 octobre 2024
Réponse de Afrocenchix
Thank you for loving Afrocenchix products for your whole family! We're glad you enjoy our products and reliable delivery.
Quality of product and outcome
11 octobre 2024
Réponse de Afrocenchix
Thank you for your wonderful review! We're delighted to hear that our products have met your expectations, delivering exceptional quality and outstanding results.
We're passionate about helping you achieve healthy, beautiful hair. Your satisfaction is our top priority!
Réponse de Afrocenchix
Thank you so much for your kind words! We're thrilled to have earned your loyalty and trust.
Wonderful service
Prompt delivery of exactly what I was looking for (Sheen spray and Smooth cream).
14 octobre 2024
Réponse de Afrocenchix
Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and exactly as expected - your Sheen spray and Smooth cream are on their way to helping you achieve amazing hair!
We're passionate about delivering exceptional service and products that truly make a difference. Your satisfaction means the world to us!
Love my Afrocenchix products
This hair care company is the best one I’ve found that works so well for my hair and scalp. Having psoriasis on my scalp is annoying and can be crazy itchy. I use their Sheen, Seal and Smooth trio. I’ve been using these for probably over 2 years now. I’ll continue to use these awesome products as long as my scalp lets me. And I love that the scents are chokingly overpowering.
14 octobre 2024
Réponse de Afrocenchix
Thank you so much for sharing your wonderful experience with our products! We're thrilled to hear that our Sheen, Seal, and Smooth trio has been a game-changer for your hair and scalp, especially in managing your psoriasis.
We appreciate your loyalty and trust in our brand. Our gentle, effective formulas and subtle scents are designed to prioritize your comfort and hair health.
If you have any questions or concerns, please don't hesitate to reach out. We're here to support you on your hair journey.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.