After.com Avis 1 266

I deeply regret choosing this company. From the very beginning it was nearly impossible to get a hold of my designated "care specialist" James. Multiple unanswered phone calls and voice mails just to make initial contact. It took me insisting that I be put in touch with a different specialist to get a call from James.
But the worst part was waiting five weeks for my mother's ashes. I made so many phone calls inquiring about delivery of the ashes, and every single time I got a different excuse why the delivery couldn't be set up. It took a threat of suing them for emotional damage (which I still may do) to get a delivery of her ashes. A delivery of which they did not "plan" with me. Fortunately my adult son happened to be home at the time to take the unexpected delivery.
I laid awake many nights over the last three weeks wondering if they even HAD my mother's remains, or if they had dumped them in the river or something.
Never ever ever again. Buyer beware.

And to clarify- when I finally got her ashes it said she had been cremated three weeks prior to eventual delivery. I ended up burying an empty urn (a month after her death which I had thought would be plenty of time). Now I have to go back to the cemetery and have them retroactively add her ashes to the urn we buried at her service.
Now to secure her death certificates from After.com....

Update- the response from After.com claims that they were waiting for a private urn delivery. Early in the process I asked James if I could ship my own urn for my mother's ashes to be placed in. He did not know but promised to "get back to me" on this, which he NEVER did. Consequently I did not pursue this as an option and the concept of using an urn purchased by me was never a part of the equation or any conversation about the delay in delivery of ashes.
I ended up having to transfer my mother's ashes to the urn I purchased for her *after* we had placed the urn in the niche.

Audrey, our contact person was very relaxed, patient, knowledgeable and friendly. The programs that were offered were much better value than the other companies "lunch plans".

Your company was recommended to me by both a nurse and my brothers hospice case worker. You showed him so much dignity and care and thought of everything. The speed in which things were done was very impressive. I highly recommend your company, the team and our Rep Brittanie. Thank you

I appreciate how professional and kind After. com was. They were available for me to talk to through every step of the cremation process. Now, I am thinking of pre-paying for my cremation so that my kids don't have to worry about it.

The experience was empathetic, efficient and economical.

Price, Simplicity and professionalism

Jake did everything! He’s the best

Thorough explanation of the process and frequent updates on what was happening. Extremely sensitive and respectful communication. Multiple package options and many helpful services available, all with up-front pricing.

Company agent Cole provided great support for us in making a decision regarding our final arrangements. He provided all the answers to our questions and more.

THEY DID JUST FINE. THANKS

Cameron was easy to work with. Process easy to purchase a plan.

At a time when I was overwhelmed with the sudden loss of my husband, the After.com team were exactly what I needed. Every step through the process was handled in a very caring manner. I received ongoing updates which was assuring. I chose to have my Gary brought home to myself which was the perfect choice. Thank you so much. Bev

I was dealt with in a professional manner. The process was easy. The customer service I received from Jake was outstanding. Also, the price point was right.

I needed to create a plan for my older brother's passing and Jake at After was so helpful, calm, friendly and efficient.

What a great way for those who either haven't prepared or don't have the means to make sure that a loved one passes with dignity and respect. Very happy with After.com and have recommended them to several loved ones!

The agent was very professional and helpful. He explained the process in detail and answered all our questions. A very positive experience.

I experience was very positive. The employees there were quite professional and compassionate as they talked with me to work out the arrangements of the cremation. The fall the follow-up after my wife passed was a smooth and seamless event.

professional, knowedgeable and tmely on their responses