Air France Avis 

Nobody wants a refund, but when you need one you want a clear and simple and positive experience - this is exactly what I got from AF web site (though the phone number did not work...)
Well done!

Booking the flights was a doddle but the car hire.. Round and round the same screens saying "you need to tick a box" Got it sorted eventually but no idea why

Easy to follow steps to booking flight. Makes the whole experience less stressful. The booking part was easy. The flight itself was a TOTAL nightmare. It took over 60 hours from Glasgow to Bangkok on what should have been a 17 hour flight and my suitcase carrying my medication was left behind in Paris and had to be tracked and returned with the help of Thai Airways. Personally, I would not fly again with Air France/KLM even if there flights were free. It was such a stressful experience.

I like flying with Air France. Arranging the flight is excellent process

Very easy to book flights. I had a voucher to use from a previous covid cancelled flight and it was accepted without a problem.

Straight forward and easy to book at no extra hidden cost

Easy booking process with useful hints and tips x

Frustrated that I bought premium economy tickets but I still have to pay for my seat selection ahead of my flights.

Easy to book. My husband had a dreadful experience with another airline last September. After being stranded 48 hours in Madrid with no help or customer help at all he managed to get to Paris where the staff of Air France went out of their way to assist & ensure he got back home safely. We will never forget this and will chose Air France over other airlines. Please keep it up. Customer care is so important.

Very easy and user friendly process throughout.

Slow website, not user friendly, nowhere to check-in or get boarding pass except for QR code at airport.

Easy to sort flights. Easy to pay. Never used air France before but so far so good.

Just made a booking for a trip this month.
No problems at all. Printed off all documents.
Ready to go. Thank you.

Easy to use the website and find what I was looking for my journey.

Klm and Air France have the worst customer service line. You will call them and get waited for hours and at the end the line will end up drop down. This is very bad and even their staffs have no clue about what they need to do to help me. I have called more than 20 times between Sunday and Wednesday yet no one can just help me to reschedule my flight. Everytime I spike to one of them will.ask me to hold on and later either the call will drop or they come back to me and ask to call another number and that number too will end telling me to call the previous number. So disappointed

The booking of the flights was absolutely easy. The process was simple, straightforward and easy to understand.
BUT trying to pay was a nightmare and confusing. Tried to pay with American Express which was on the drop down list. But when I entered the details to check the transaction fee, the process aborted. Tried again, same thing happened. Tried a different Amex and this time the fee was shown as 0.00. But on moving to actually pay, the process aborted again. Then saw on moving from booking to payment that Amex was not there. So tried a MasterCard. Same thing - aborted at transaction fee stage. Then tried another MasterCard and eventually payment went through.
SUBSEQUENTLY American Express were in touch with regards to possible fraudulent activity.
NUGHTMARE

A real shocker of an airline. I have travelled to 50+ countries and this is my worst experience yet with an airline. I booked a flight with a short stopover (1 hour). A few days later they cancelled my flight and took it upon themselves to change my ticket to flights with a real ropey stopover (over 8 hours). All links to get a refund just go round in circles. No way to message or email them. Only option is a queue to call them, listening for ages, telling you to go to their website to sort out your problems. Then told it takes several weeks to get a refund?!? Very fast taking my money !! Avoid like the plague

The most racist company I'm not surprised because it's France . I booked the ticket and when I went to the airport my flight was canceled!! this is not professional at all !!

There were problems with amending a flight through the website. I called the helpline phone number which took over an hour to answer. Unfortunately the person dealing with the query struggled both with what needed doing and with English.

Business class product is aweful.
A bland pasta on a long haul flight with zero choice and AC stuck on its lowest setting.
Air France response was basically, we dont care we have your money.