Second stay in this wonderful apartment. We love the location the size and comfort of this apartment. It will always be our first choice for Melbourne visits! We love sitting on the couch and watchin... Voir plus
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Lisez les avis des autres
The home was beautiful & a very nice stay for a multi-generational family, with 3 bedrooms & 2 bathrooms. We were glad to have access to both a shower & a bathtub. The kids enjoyed playing in the yard... Voir plus
Generally the apartment was very good. A few matters would have raised the experience: 1. Fan in bathroom isn’t working meaning the room quickly gets dripping with water. 2. No dishwasher po... Voir plus
The apartment had plenty of room and all of the amenities. Emily was so helpful and answered all of our questions wich made our trip so much easier. The view was absolutely brilliant!! So many balco... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2016 in Sydney, Australia, AirKeeper has rapidly evolved into a prominent player in the short-term property management industry. Our journey began with a mission to redefine the short-term rental experience for property owners and guests alike.
Coordonnées de contact
Sydney, Australie
- airkeeper.com.au
4,3
Excellent
128 avis
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Fantastic property
Fantastic property certainly lived up to the photographs on the website. We needed something to take 6 couples and it was just what we wanted. So convenient for both the beach and the golf course. So great they want to come again next year!
12 juin 2026
Avis spontané
Great location with good off street…
Great location with good off street parking. Supermarket only 100m away and good views looking toward the city. Few minor niggles, probably due to being a new listing, prevented a full 5-star rating
6 juin 2026
Avis spontané
The house was lovely, great customer service
The house was lovely. Airkeeper ver efficient with booking.
We had trouble entering property at key box, but after a phone call to air keeper it was resolved. Would highly recommend for customer service.
22 mai 2026
Avis spontané
The place was clean
The place was clean, spacious, and located in a quiet suburb, which was ideal for the purpose of our stay. The only challenge was that the shops and restaurants were a 15-minute walk away, and there was no supermarket nearby.
14 mai 2026
Avis spontané
All communication was promptly actioned…
All communication was promptly actioned in a polite friendly manner to assist us as the customer.
The booking process was trouble free and easy to follow.
Using AirKeeper was more like dealing with the owner than using a third party.
14 mai 2026
Avis spontané
Fantastic apartment
Fantastic apartment in a really great location, 20 min walk to bondi beach. The team were incredibly helpful, by going the extra mile in allowing us to have both an early check-in and late checkout. Beautiful light and breezy apartment, very clean and comfortable, had everything we needed for a perfect 6 days!
24 avril 2026
Avis spontané
The house was spacious and it had…
The house was spacious and it had excellent views. House was up to 10min of walk from nearby really beautiful beach. Kitchen was fully equiped, would have appreciated sponges. Some of my relatives commented on beds being hard and some dust in rooms, but overall very good exoerience for a group of 12.
25 avril 2026
Avis spontané
"High Tide" apartment in Surfers Paradise
We booked last minute under “High Tide,” but the apartment is actually in The Cosmopolitan building. The building is quite dated, though the apartment has had a partial makeover.
Check-in was easy with keys from the nearby mini market. Overall mostly clean, apart from a couple of hairs. Beds were comfortable, but as tall guests, the super king was a bit short with feet hanging off the end.
Some maintenance issues—curtains didn’t close properly so light came through, and a few were off the rail. Kitchen was functional; fridge dented but worked fine, and some plates/cups were chipped or stained but clean. Washing machine, dryer, and clothes rack were very handy.
Bathroom was a good size with a great shower, though there was some mould on the ceiling fan.
The neighbouring apartment smelt very unpleasant when their door was open, but it didn’t affect our room once inside.
Great central location—about 5 minutes to the beach, close to Cavill Ave, restaurants, supermarket, and tram.
Pool and BBQ area were functional.
Noise at night was significant—bars, trams, buses, street cleaning, and late-night activity (including a fight at 4am), making sleep difficult.
Overall, fine for a last-minute stay and we still enjoyed it, but there’s room for improvement.
17 avril 2026
Avis spontané
My property was broken into and the managers did nothing but stress me out
Just to be clear, I’m an owner who used this property management service on my apartment for my inner city apartment in Melbourne for 12 months, and I’m severely dissatisfied. I paid for a deep clean prior to the Airbnb listing, yet the cleanliness when I returned was extremely poor. There was hair everywhere, floors that hadn’t been properly vacuumed or mopped, trash left on the floor, coffee spilt on one of my walls, and even dishes that had been put away while still dirty.
On top of that, my property was broken into. A bicycle worth over $600, tools, and a large container of expensive items and some documents that are irreplaceable were stolen. Despite this, the hosts didn’t take responsibility or provide meaningful support with authorities or insurance.
While their communication was usually prompt and my payments were consistently on time, I couldn’t get a single staff member to manage the break‑in issue. I ended up speaking to several different people, none of whom seemed fully aware of the situation. This made everything far more stressful, especially since I was overseas at the time and limited in what I could do.
It was also clear that they prioritised guests with longer stays, which reduced their own operating costs and increased their profit margin—but ultimately reduced my own profit as the property owner.
Overall, the experience was deeply disappointing, and I wouldn’t recommend this service to other owners. I will need another Airbnb manger in 12 months time and will be seeking another property manager.
12 janvier 2026
Avis spontané
Réponse de AirKeeper
Thank you for taking the time to share your feedback. We genuinely appreciate you acknowledging that communication was generally prompt and that payments were consistently made on time.
We would, however, like to clarify a number of points raised in your review to ensure accuracy.
Regarding the break-in, the area affected was a storage cage located within the building’s car park, not the apartment itself. Prior to commencing management, we were not advised that personal items were being stored in the cage, nor were we instructed to monitor or manage that space as part of our service.
We were informed by the building manager that the cage may have been accessed. When you later advised that items had been stolen, we requested a list of the items and asked for permission to access the storage cage to verify what was missing so that we could properly assess and potentially support an insurance claim. Unfortunately, we were not granted access to inspect the cage, and without being able to verify the claim or confirm the contents, we were unable to responsibly lodge an insurance claim on your behalf. We also noted at the time that some items listed as stolen appeared to still be present within the cage, and the bicycle referenced in your review was not included in the original item list provided to us.
We understand how distressing it is to experience theft, particularly while overseas. However, without access to the storage area or verification of items, our ability to take further action was limited.
In relation to cleanliness, we do apologise for any concerns upon your return. The property did receive an initial deep clean prior to listing. Throughout the 12-month management period, we recommended six-monthly deep cleans as standard best practice for short-term rentals to maintain presentation standards, however this recommendation was declined and only one deep clean was carried out during the year. That said, we always aim to uphold high cleaning standards and regret if the property did not meet your expectations at handover.
With respect to longer stays, our booking strategy is always focused on optimising net return to the owner based on market demand, occupancy risk, and seasonality. Longer bookings can reduce vacancy gaps and operational costs such as changeover cleans, but they are only accepted where they support overall revenue stability for the owner.
We are sorry that your experience did not meet expectations. We wish you all the best with your future management arrangements and genuinely hope the property performs well moving forward.
All the best,
The AirKeeper Team
Spent an anniversary weekend at…
Spent an anniversary weekend at Faulconbridge and the location was appropriate to our quest. It was peaceful and confidential which we liked and the set up rendered stay comfortable.
19 janvier 2026
Avis spontané
Réponse de AirKeeper
Thank you for your review. It is great to hear that Faulconbridge provided a peaceful and comfortable setting for your anniversary weekend. We look forward to hosting you again in the future.
All the best,
The AirKeeper Team
Our Nelligen apartment managed by…
Our Nelligen apartment managed by AirKeeper was just what we needed to spend quailty family time away. Loved the water view from the apartment and modern furnishings. The beds were very comfy and the outdoor area with a BBQ and pool made the trip.
15 janvier 2026
Avis spontané
Réponse de AirKeeper
Hi Rosie,
Thank you for your lovely review. It is great to hear that the Nelligen apartment was perfect for your family getaway and that you enjoyed the water views, modern furnishings and outdoor area. Your feedback is truly appreciated.
Kind regards,
The AirKeeper Team
Don't trust AirKeeper with your personal data
AirKeeper insist on a copy of your drivers licence and credit card which is an outrageous demand on top of secure identity and payment assurance provided by Booking.com. You can be certain AirKeeper will run for the shadows when they inevitably lose our precious data. Avoid them like the plague!
30 décembre 2025
Avis spontané
Réponse de AirKeeper
Dear Mike,
Thank you for your feedback.
Identity verification and security procedures are in place to protect both property owners and guests. While booking platforms conduct their own verification processes, short term rental operators also implement additional measures for security, risk management, and fraud prevention.
We are professionally partnered with major booking platforms and our verification process is approved in line with their requirements. Unlike hotels, where identification is verified in person at reception, short term rental operators do not meet guests onsite. For this reason, the verification process is completed securely online prior to arrival.
This requirement is clearly stated on the listing prior to booking and can be found under the terms and conditions. All information provided is stored in line with PCI compliance standards and is automatically deleted 14 days after check out.
These measures are standard practice across the short term rental industry and are designed to ensure a safe and secure experience for all parties.
Kind regards,
The AirKeeper Team
They Over rule other platforms regulations and cancellation policies
I had a booking through Agoda for the “2BR Apartment in Parkville Steps from Royal Park,” which was managed by AirKeeper. Immediately after booking, I received a message from AirKeeper demanding that I complete a “guest registration” on an external site (HomHero). This registration required me to upload both my photo ID and a photo of my credit card, despite the fact that all payments had already been processed securely through Agoda.
Naturally concerned, I contacted Agoda support. Agoda confirmed the payment was already complete and specifically advised me not to submit my full card number or CVV outside of their secure system. I agreed to share my ID but not my card details.
AirKeeper then responded that if I did not comply fully, they would not send me check-in instructions, and that I should cancel the booking if I wasn’t willing to provide everything they demanded. This put me in a position where I had no choice but to cancel.
Their practices override Agoda’s own policies, create unnecessary risk for guests, and expose customers to potential unfair charges. After researching further, I discovered numerous other reviews describing the same behaviour from AirKeeper.
In my opinion, this is a deeply untrustworthy and unsafe company to deal with, and I strongly recommend avoiding any property managed by them.
2 septembre 2025
Avis spontané
Réponse de AirKeeper
Dear Ma,
Thank you for taking the time to share your experience.
All reservations managed by our team are subject to a standard online guest verification process prior to the release of check in details. This process is clearly stated on the listing before booking and forms part of the agreed terms and conditions. It is in place to meet compliance, insurance, and fraud prevention requirements.
We are professionally partnered with major booking platforms, including Agoda, and our verification process is approved in line with platform requirements. Unlike hotels, where identification and card verification are completed in person at reception, short term rental operators do not meet guests onsite. For this reason, identity and card verification are completed securely online prior to arrival.
All information submitted through our secure system is handled in accordance with PCI compliance standards and is automatically deleted 14 days after check out. We do not retain full card details outside of secure, encrypted systems.
Unfortunately, in this instance it appears Agoda customer support may have provided incorrect guidance regarding our verification requirements. This has been raised with our Agoda account manager to prevent similar confusion in the future.
Where the required verification is not completed, we are unable to release check in instructions, as the process must be finalised prior to arrival.
Kind regards,
The AirKeeper Team
Do not use any property managed by AirKeeper.
Air Keeper are agents, they are not the property owners.
Their "rules" they impose are made up in the sense they are probably untested under NSW Consumer Laws.
But sadly agents are chosen by some owners to manage their rentals.
If you cannot avoid using them make sure you have change of date or cancellation insurance as this company is completely inflexible when you request any changes.
In my case a three-day break with my family was affected by two elderly members being in a car accident.
Their car is undrivable so we requested a change of dates - to a time when the chosen property was free and actually would have charged us less.
A two week delay in the booking- sadly their unsympathetic and greedy response was to baldly state " Too late , no changes are allowed".
Even thought the property was free and they would get a better payment for the alternative period.
Appeals to their staff then led to deceptive behaviour!
Their staff were contacted on a Sunday and we were informed their managers only worked on Monday - Friday.
I asked for a manager to consider this request and to reply then.
Instead of this occurring another customer service representative chose to send an email almost immediately after my request stating they had reviewed and my case and no alterations was possible.
Poor service, deceptive behaviour.
Agents acting in this manner are parasitic to the tourist industry and such agents need to be avoided as the properties they manage will have inflated charges too!
29 août 2025
Avis spontané
Réponse de AirKeeper
Dear David,
Thank you for taking the time to share your feedback.
First and foremost, we sincerely hope your family members are recovering well following the accident. We understand how stressful unexpected situations can be.
As the appointed managing agent, we administer bookings in accordance with the cancellation policy selected at the time of reservation through the booking platform. These policies are visible prior to confirmation and form part of the agreed booking terms. While we appreciate that circumstances can change, we are required to apply the policy consistently and fairly across all reservations.
We do have management support available seven days a week, and our team is able to respond and escalate matters as required. In this instance, your request was reviewed; however, alterations were not able to be approved in line with the applicable booking conditions.
For this reason, we strongly recommend that guests take out domestic travel insurance when booking, particularly for family travel, to provide protection against unforeseen events such as illness or accidents.
Kind regards,
The AirKeeper Team
Fraudulent service
I am absolutely disgusted with Airkeeper's service, requiring copies of credit cards and license details when this has already been provided through booking.com. I booked through booking.com which has full security and advise never to provide personal details to individual bookings, however Airkeeper wont allow us into the property unless we send them our credit card and license - they dont even have an option for sighting it. I have paid in full on booking.com and airkeeper wont refund it even though they are the ones that wont allow access to the property. NEVER have I had this experience with the many, many bookings I have made through booking.com or airbnb or any other provider. This is complete tone deafness to the many scams around today. So close to a $1,000 held hostage by Airkeeper unless I send them copies of my personal details which I do not feel comfortable with at all. And, the booking started yesterday. Absolutely dishonest and disgusting behaviour.
22 août 2025
Avis spontané
Réponse de AirKeeper
Dear Lorraine,
Thank you for sharing your feedback.
We understand that requests for additional verification can feel concerning, particularly given the prevalence of online scams. However, the guest verification process is a standard requirement for properties managed by our team and is clearly outlined on the listing prior to booking under the terms and conditions.
While booking platforms such as Booking.com process payments securely, short term rental operators are required to independently verify guest identity prior to releasing access details. Unlike hotels, where identification and card verification are completed in person at reception, short term rental properties do not have onsite check in. For this reason, verification is completed securely online before arrival.
We are professionally partnered with major booking platforms, and our verification process aligns with platform. All information submitted is handled via secure systems in line with PCI compliance standards and is automatically deleted 14 days after check out. We do not retain card details outside of encrypted systems.
Where the required verification is not completed, we are unable to release check in instructions. This process is applied consistently across all bookings.
Kind regards,
The AirKeeper Team
charming stay in the blue mountains
We had a charming Airbnb stay in the Blue Mountains with friends, managed by AirKeeper. The team was responsive, followed up throughout, and delivered excellent service! 🫶 They even confirmed a late check-out, which was perfect after plunging into icy waterfalls and needing a warm shower before heading home. I’d definitely recommend it, and will be staying with AirKeeper next time!
19 juin 2025
Réponse de AirKeeper
Thank you for your review.
The AirKeeper team
Great service
Great service, rent price was actually lower than expected, early check in with clear instructions and everything inside the property was great!
21 juin 2025
Avis spontané
Réponse de AirKeeper
Thank you for your review.
The AirKeeper team
AirKeeper called me (guest) to cancel…
AirKeeper called me (guest) to cancel the AirBNB booking threatening that if I didn't cancel, there would not be any refund or stay. They attempted to scam thousands of dollars out of me. Beware of AirKeeper. I had to call AirBNB, showing them proof that AirKeeper asked me to cancel to get refund.
21 mai 2025
Avis spontané
Réponse de AirKeeper
Hi John,
Thank you for your feedback. we’ve looked into our records but unfortunately, we’m unable to locate your booking under the name provided.
If our team did request a cancellation, this may have been due to an urgent maintenance issue that made the property unfit for a guest stay, something we always aim to avoid, but when necessary, we follow the appropriate procedures to ensure guests are not left out of pocket.
In such cases, we always notify Airbnb and work with them directly to ensure a smooth process for our guests. It’s possible the team may have mentioned that a guest-initiated cancellation could be quicker in some situations, but this should never have come across as a threat or pressure.
We’d really like to investigate this further to ensure the right steps were taken and to improve our training if any part of our process wasn’t followed correctly. If you're open to it, please reach out to us directly with more details so we can assist.
The AirKeeper Team
Do not trust Airkeeper
I let my property through Airkeeper, worst experience ever, cupboards damaged, place not cleaned properly, no inspections done. Apartment was rented out at below market rates so they could get commission, refused to communicate and a huge exit fee if you remove your property from their system - zero stars.
9 mai 2025
Avis spontané
Réponse de AirKeeper
Thank you for taking the time to share your experience. We’re sorry to hear that your expectations weren’t met.
To clarify, exit fees are only applied if the minimum contract term of six months is not fulfilled or if the required notice period is not provided. In such cases, administrative fees may apply, and cancellation costs may also be incurred, particularly for upcoming reservations. These are in place to protect guests from last-minute cancellations and ensure a smooth transition.
We take concerns around property condition, cleanliness, and communication very seriously. Our team is committed to conducting regular inspections and maintaining high cleanliness standards. We’d appreciate the opportunity to review your file in more detail to understand what may have occurred.
In regard to pricing, we use a dynamic pricing model that adjusts nightly rates based on real-time market conditions. This includes comparisons with similar properties in terms of size, amenities, and location to remain competitive. It’s also important to note that AirKeeper only earns commission based on the nightly rate, so renting a property below market value is not in our interest, as it significantly reduces our income while increasing the workload. Our goal is always to optimise both occupancy and returns for our property owners.
That said, we’re very sorry to hear about your experience. We work extremely hard every day to be the best company we can be.
The AirKeeper team
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