Airport Home Appliance Avis 

Got what I want when other stores had no inventory for months. Thx!

I like working with airport appliance. My negative
Review is solely on their delivery service. These guy just want to deliver and get on their way. They are not interested if customer satisfaction .

I needed to get a refrigerator in a pinch after ours broke. Almost everywhere I checked was backordered because of the pandemic. Airport Home Appliance had the right size and delivered it the next day. I'll definitely consider them the next time I need a new appliance.

It was very fast and convenient from purchase to installation. Corey was awesome and answered all of my questions when buying, and even during a hiccup with the installation that was resolved.

Good service and schedule delivery day after we buys, and delivery on time

They followed through on their promises. Delivery drivers were also very helpful!

Excellent service all the way through delivery. Very professional all the way around.

Delivery was totally disorganized and the store said their systems were too antiquated to list a separate cell phone number for the actual delivery vs the number of the purchaser. The salesman assured me the delivery company would call the number I designated but they failed to do so. Airport Appliance needs to invest in better systems, train their sales people with a check list to ensue the installation location has all of the required upgrades to sockets, etc., and coordination with the third party companies who deliver their products. It took 3 times delivery people showed up to get a dishwasher installed properly.

My order still has not been fulfilled. Contact my rep for updates and often don’t get a return call. Appliances were supposed to be installed and had to reschedule install because rep forgot to schedule at the time of purchase. Communication has been poor. It’s totally understandable if the appliance is not in, but there really should be better updates and communication when items are missing from an order.

The customer service was pretty good, friendly and offered suggestions on different styles of refrigerators. Unfortunately, their selection on the smaller width (30”) and depth French door type for which I was looking was severely limited for in stock models, with over a 3 week wait if ordered. Not so good when you’re in immediate need for a replacement.

Great job, quickly arranged, professionally executed. Thanks very much!

We decided to buy a new fridge as our old one of 15 years was leaking and showing signs of problems to come.
The worst decision I ever made was going to Airport Appliance in Emeryville to buy a new refrigerator.
It all started when we purchased a so called damaged or scratched but brand new fridge on the floor on a Tuesday. After the refrigerator was delivered the following Saturday by a very capable and good delivery crew we loaded all our food into our new fridge.
We waited several hours and began to notice the temperature was not cooling on the fridge side but the freezer side was fine and functional.
How would they send a refrigerator that did not function properly or why would they not test it before sending a so called second or damaged unit?
After a few days of our food spoiling we had to contact the seller Jer Ray about buying a new fridge rather than a non functional second hand scratched one.
I could easily live with the scratches but it needed to cool and function as a refrigerator for us to keep it.
That Sunday we went into the store to select a new replacement unit that was out of the box new so to avoid any possibility of having the same problem again. Unfortunately our sales person Jer Ray was not working that day and we found the manager Gary who helped us in our selection of a new refrigerator.
When we asked him about why our originally purchased refrigerator would malfunction and what may have caused it to not cool he said "That is life"
He showed no concern or care or sense of sorrow or responsibility towards our situation.
We figured he just thought it was our problem for buying a scratched model and what do you expect if you buy a not new out of the box one.
OK, Whatever, lets just buy a new one as he suggested to replace the non functional one and get it delivered ASAP since we are almost a week without a refrigerator for a family of five.
He said he could have it delivered on Tuesday and would call us to confirm the timing, etc. to coordinate. Tuesday arrived, no call, no word, nothing.
Of course we called them to find out that Thursday was the next available option. Of course we had no way to complain as it was our only choice since they decided Tuesday was not available.
A delivery for Thursday was scheduled and that put us at day 10 without a refrigerator.
My wife was so excited when the drivers finally arrived as we had coolers and melting ice, spoiled food, etc. we threw everything away to get a clean start with our new refrigerator.
The trouble started soon after the delivery drivers arrived. We do have a lot of stairs and paid extra money as outlined in company policy for deliveries with a certain number of steps.
We learned from our first delivery the doors need to be removed to allow access and lower the weight and challenge of handling a refrigerator on stairs and turns, etc.
The delivery guys refused to remove the doors as they said they need special tools that they did not have with them.
Big problem, my wife explained that the original delivery crew removed the doors and it worked very easy for them to deliver it in perfect condition.
About half way up the stairs it became apparent they had to remove the doors to get this unit up the stairs and safely into its new home.
They proceeded to scratch and push and scrape and force it up the stone stairs while completely damaging the unit in every way possible.
Once they finally got it in the house and we plugged it in it took a while to start humming and squeaking and making horrible sounds and noises which of course were not normal.
We contacted our original sales person Jer Ray as we figured he was a more capable and caring person to deal with given these unfortunate circumstances. We also copied Gary on everything.
He wanted us to send photos and videos of the noises and sounds and scratches and everything else which of course we immediately did.
I need another review to complete this as this nightmare continued after a third attempt delivery

We were pleased with the Bosch dishwasher we bought and the sales process.

I already did a review earlier, but again, the service from the Internet Sales division was excellent.

First order never delivered of a fridge. We went to the store to buy a fridge they had in stock. When they delivered the fridge two scratches. We called the store they it would a few days to get a new one. We kept it in order to keep our food and meds fresh. Such bad service. After waiting 2 months for a fridge. The oven was also stained on the broiler door.

Great service during COVID-19. Made my purchase easy and quick to set up delivery.

Thanks Rick!

A good price and the appliance was delivered in two days. Very satisfied.

slow response times from sales rep. delivery person took pics of my and house without asking my permission.

All went well. Great sale person. Delivery the following day. Very happy with the service

Not good customer service after purchasing. I cancelled my haul away of old gas range before Airport Appliance deliver new Sam Sung gas range to my house. After 12 days after cancellation , I emailed Derrick ( sale person) and Rickey ( Manager) regarding to the refund of hall away but received no response . I tried to call the store many time/many days but no one pick up the phone. I decided to call (866) 304-4449 and Mac Sauro ( sale person ) in Hayward store answered my call and help me to sent an email to Ramin Hasshemi and Rickey to request follow up my hall away refund. I want to thank Mac Sauro for providing good customer servive by going above and beyond his duty since I did not purchase the gas range from Hayward store but he went out of his way to write an email to Rickey and Ramin