AirportOnly Avis 

Fabulous service from driver Mario 75. Would like to book him for my next trip

Turned up on time, was a clean vehicle and a safe driver - would recommend AirportOnly again, and will use next time we're in London

Very happy with the service as my flight arrived early and the driver was there soon after landing - earlier than I had booked.

This company is very reliable and efficient. Drivers are very curtious and offers great customer service. If they are delayed even by a few minutes they call you. I recommend this company to my colleagues whenever they are travelling to UK.

On AirportOnly website, I booked a taxi from South East London to Heathrow Terminal 4 the day before my travel from London to Australia. Reservation was made online with a booking fee £2.50 paid. Email confirmation of the taxi booking was received within 30mins after the booking was made. It was clearly stated in the booking that Payment Method - Cash to be paid to the driver directly.

On the day of travel, I got prepared to meet the taxi driver at 6am to go to the airport. At 5.30am (30mins before the travel time), AirportOnly called and informed me that the taxi service was cancelled. The reason of cancellation was that there was no taxi drivers available and also the taxi fare quoted was too low. The operator who called also said that even there was a taxi driver available at that time, none of them will pick me up as the taxi fare quoted was too low.

1) The price quotation was provided by AirportOnly on the website. Customers have no choice/influence over the price quoted but only to accept the price.

2) AirportOnly is not a new taxi service company. I have used the service for more than 8 years. Taxi driver arrangement should have been done earlier but not only 30mins before the travel time.

3) The operator who called to inform about the cancellation was NOT polite and unprofessional by saying the taxi fare quoted was too low and no taxi driver will pick me up with this price. Is this a personal representation or a company representation?

4) In addition, a cancellation email was sent to me stating the taxi service is cancelled. No cancellation reason was provided in the email. What is the standard procedure for a service provider company to cancel the service.

5) I have also paid a £2.50 when I booked the taxi online. There was no refund of the £2.50 when the service was cancelled.

With all these happened, I have wasted additional time and it caused me a lot of stress to rearrange journey to the airport.

Q: Good service? A: No
Q: Reliable? A: No
Q: Professional customer service? A: No
Q: Would I use AirportOnly again? A: No
Q: Would I recommend to my friends? A: I think you know the answer!

The driver got lost between Shepherds Bush and Heathrow (use the M4), took the wrong exit off the M4 (despite all the signs telling him exactly where to go) and we ended up sitting in an abandoned petrol station while he fired up the GPS.

If they only go to Airports, presumably multiple times a day, it's reasonable to expect they'd know the way.

Instead, we arrived 45 minutes later than expected, making getting through the airport an unenjoyable rush.

I thought Samy was excellent. He was courteous and managed very difficult traffic.

Driver is nice and reliable. We have an excellent experience.

I always use Airport Only!

good driver, on time pickup, clean car

The taxi driver was very nice and very careful thank you very much

If you come out early, you may find your driver already hold your name card in front of the Exit. Great job, Thanks a lot!

Have been using Airport Only for a few years now whenever we are going on holiday. Haven't been late once. A no nonsense straightforward service.

Driver was polite and well presented. Car was clean. Felt safe confident with both car n driver.

Always used AO to Heathrow and back. They track ur return flight and arrive accordingly. Never had issues with them. Totally recommend.