Alamo Avis 

After returning a hire car at Helsinki Vantaa Airport, Alamo incorrectly charged me for excess mileage. I drove 180km but they claimed I drove over 2,000 km. They then admitted that the excess mileage was due to a technical error in their system. Alamo later admitted this error in writing and refunded the incorrect charge.

Before this was corrected, the charge caused my account to become overdrawn. Alamo never contacted me about the issue - instead, I had to chase them myself, including making international calls to a foreign number, which cost me money.

Despite admitting the mistake was theirs, Alamo refused any compensation and denied responsibility for the financial impact and out-of-pocket costs their error caused.

The car itself was fine, but the billing error, lack of communication, and refusal to take responsibility make this a service I would not recommend.

Long queues at the Rovaniemi Airport office meant waiting over two hours, even though I had completed the online check-in—there’s no self-check-in option, so everyone ends up in the same line.

The first car I was offered had a cracked windscreen running across the right side of the field of view and along the bottom. I refused the vehicle, and the staff were very friendly and understanding. They quickly arranged a replacement and even offered a complimentary “return empty” fuel option.

However, a car with a damaged windscreen should never have been offered in the first place. It’s illegal in most European countries, and I assume similar rules apply in Finland. Good staff, but the long wait and poor initial vehicle condition were disappointing...

Vi havde bestilt en bil i klasse med vw golf, men fik en flunkende ny Nissan Quashqai at køre i, det var bare super! Der var god og venlig betjening med tydelig og klar vejledning ved Alamos kontor i Helsinki Lufthavn. Inden vores lejeperiode startede fik vi tydelige instruktioner på mail, også mht at vi skulle have et kreditkort i samme navn som bilens fører. På afrejsedagen skulle vi flyve før kontoret åbnede, men også her var der klare instruktioner om nøgleaflevering. Eneste lille ønske kunne være en mail, med at nu er nøglen modtaget og det reserverede beløb på kreditkortet annulleret… ellers var vi meget tilfredse med hele forløbet!

Our flight was delayed, so we arrived after working hours. The self-check-in machine was updating, and we waited nearly an hour. Then at the parking area, the key pickup machine showed our info correctly but the key compartment was empty.

We had to take an Uber home at 2:30 AM and come back the next day to get the car. We were told the car was upgraded, but it was clearly the same. Also, we were told it had no damage, yet it had two big scratches and a loose right wing — we have photos and videos.

I called to report everything and was told someone would follow up, but I’ve heard nothing since. Overall, a frustrating and poorly handled experience. Wouldn’t recommend, especially for late arrivals.

Ich habe über eine Vermittlungsagentur einen Mietwagen bei Alamo/Enterprise Tallinn in der Zeit 19.06.-24.06. gemietet und es wurde eine Kaution von 1.300,00 Euro über meine Debit Mastercard geblockt (gg. Extragebühr für die Debit Karte). Bis heute (06.07.2024) wurde die Kaution nicht zurückgezahlt.
Es gab am 20.06. ein Problem mit dem linken vorderen Reifen, in den sich ein Nagel/Schraube gebohrt hatte. Bin sofort zum Alamo/Enterprise-Büro am Flughafen Tallinn gefahren und ich sollte selbst zu einer Werkstatt fahren, die den Schaden sofort behoben hat. Der Alamo/Enterprise-Mitarbeiter teilte mir mit, dass die Kosten von meiner Kaution abgezogen werden. Bis heute, 06.07.24 habe ich weder eine Rechnung der Reparatur erhalten, noch wurde mir die Kaution zurückerstattet.
Mehrfache Anfragen per Mail blieben unbeantwortet. Eine Antwort von der Vermittlungsagentur steht noch aus. Ich befürchte, dass Alamo mittlerweile betrügerisch unterwegs ist und meine Kaution einbehält. Ich werde alles versuchen, meine Kaution minus der Schadenzahlung (max. 200,00 EUR) einzufordern. Es ist übel, dass eine solche international agierende Autovermietung dieses wunderbare Land mit ihren scheinbar betrügerischen Maschen schlecht macht und es scheint so, dass ich abgezockt wurde. Ich hoffe nicht, dass ich auf den eigentlich nur geblockten und dann von Alamo einbehaltenen 1.300,00 EUR sitzen bleibe. Ich werde in der kommenden Woche Strafanzeige gegen Alamo/Enterprise stellen!
V O R S I C H T ! ! ! V O R S I C H T ! ! ! V O R S I C H T ! ! !
DIESER ANBIETER WIRKT SERIÖS, SCHEINT ES ABER NICHT ZU SEIN. 1.300,00 EURO KAUTION HAT DER VERMIETER DERZEIT UNBERECHTIGT EINBEHALTEN !!!

A pure catastrophe! We landed at Helsinki Airport Late at night. The Alamo Station was closed and we should get our keys from a maschine. This did not work and it was impossible to reach somebody over the phone. We ended up sleeping in front of the station on the floor. The next Morning we actually got our car - and an email adress to complain. Unfortunately the email was wrong. Fitting to the Rest of our experience….