Ordered 3 months supply of lenses after an adjustment from my opticians, who gave me a set to try for a month. Tried the supplied lenses, but are completely different to the others. First, customer se... Voir plus
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Lisez les avis des autres
Was a little dubious about buying from this company cause I’d always bought via boots and vision express. Alensa were much cheaper, I thought the price warranted giving it a try. I was amazed wh... Voir plus
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I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far bette... Voir plus
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I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Voir plus
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À propos de l'entreprise
À propos de Alensa.co.uk
Écrit par l'entreprise
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Coordonnées de contact
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Royaume-Uni
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,2
Bien
4 k avis
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Quick, easy, great value for money
I have been buying my contact lenses from Alensa for several years now. The ordering process is easy, just upload your prescription and order. The lenses are exactly what is prescribed, at a far better price than from any optometry on the high street that I have tried.
10 août 2026
Avis spontané
Réponse de Alensa.co.uk
Hello Jane,
thank you for your kind review. We are pleased that you appreciated our easy ordering process as well as low prices. We are glad that you can rely on us.
We look forward to your future purchases.
Have a nice day.
Always a good experience and good price…
Always a good experience and good price ordering through alensa.
24 juillet 2026
Réponse de Alensa.co.uk
Hello Kerry,
thank you for your positive review. We are very pleased that you are satisfied with your purchases with us and that you appreciated the good prices of our selection.
We look forward to your future orders.
Have a nice day.
Réponse de Alensa.co.uk
Hello Jason,
thank you for your positive review. We are glad that you appreciated our selection and fast delivery.
We would be delighted to have you shop with us again.
Have a nice day.
Réponse de Alensa.co.uk
Hello,
thank you for your positive review. We are always very pleased with the satisfaction of a returning customer. We are glad that your purchases went without any problems.
We look forward to your future orders.
Have a nice day.
I had to pay to return the item and it…
I had to pay to return the item and it is non-refundable.
29 juillet 2026
Réponse de Alensa.co.uk
Hello,
thank you for your feedback.
We are sorry that such an unpleasant situation occurred for you. However, we must point out that when withdrawing from the purchase contract, we as a retailer are not obliged to cover the shipping costs for returning the goods back to our warehouse.
This information is stated in our terms and conditions, which you agreed to by making a purchase in our store.
We hope that you will regain your trust in us in the future.
Have a nice day.
Great choice of lenses
Great choice of lenses, great prices, easy order process and prompt delivery, would recommend
5 août 2026
Avis spontané
Réponse de Alensa.co.uk
Hello James,
thank you for your feedback. We are very pleased that you were satisfied with your purchase with us. We are delighted by your appreciation of our selection at great prices, and glad that you also appreciated our ordering process.
We would be delighted to have you shop with us again.
Have a nice day.
Great service. Quick delivery. Prices brilliant
Was a little dubious about buying from this company cause I’d always bought via boots and vision express.
Alensa were much cheaper, I thought the price warranted giving it a try.
I was amazed when my contact lenses arrived so quickly and exactly the same product I’d bought before: I half expected to get something dodgy turn up on the doorstep.
Definitely worth buying here..so much cheaper!
Will certainly be buying them from alensa in the future.
24 juillet 2026
Réponse de Alensa.co.uk
Hello Clare,
thank you for your kind feedback. We are very pleased that you were satisfied with your purchase with us and glad that you appreciated the speed of delivery and our low prices. We look forward to your future purchases.
Have a nice day.
Réponse de Alensa.co.uk
Hello Susan,
thank you for your positive review. We are very pleased with your satisfaction with the order, especially with the speed of delivery.
We would be delighted to have you shop with us again.
Have a nice day.
Very poor zero would be better
Very poor zero would be better. Lenses ordered over 3 weeks ago, which were supposed to be dispatched within 7 days. Tried email support got a generic AI response. (at least they were honest and put ‘made with an ai’ bottom of the email) that’s the only positive. Waited an extra week before phoning got through to extremely unhelpful customer service rep. Could only say ‘well maybe we will dispatch by Friday’ blamed everyone else under the sun took no responsibility or made any apologies being the order would be over a month late by this point. Asked if they would make accommodation and send them express once they are dispatched got the rudest response and a stone wall we don’t do that for the UK reply. Awful interaction with this company will never use them again. Let’s hope I get my lenses some point this year it’s not looking good.
5 août 2026
Avis spontané
Réponse de Alensa.co.uk
Hello Sam,
We are very sorry that you had such an unpleasant experience in our store.
We have checked your situation and apologize for the inconvenience caused. Unfortunately, this was an out-of-stock item. Because we had to wait until the supplier sent it to us, it was not possible to determine the exact delivery date. However, we are very sorry that the subsequent communication with us was unpleasant for you. We take your feedback very seriously and will certainly consider it in future training for our team.
We hope that you will regain your trust in us in the future.
Have a nice day.
It always takes ages for my lenses to…
It always takes ages for my lenses to get here. Nearly a week which is unacceptable
15 mai 2026
Réponse de Alensa.co.uk
Hello Stephen,
thank you for your feedback.
We are very sorry that your order did not arrive on time. We have checked the situation and note that the order was severely delayed. Unfortunately, our warehouse was dealing with an extraordinary workload, so orders could be delayed. We apologize very much for this fact.
We hope that despite this, you will regain your trust in us.
Have a nice day.
Delivered as ordered .
Had what I needed in stock for a good price. Delivery was on time with no drama.
I will be using Alensa again for sure.
A+++++
1 août 2026
Avis spontané
Réponse de Alensa.co.uk
Hello James,
thank you for your kind review.
Your satisfaction with the stock availability of items in our e-shop as well as the speed of processing your order is a huge reward for us.
We are very glad that you plan to keep coming back to us.
Have a nice day.
No stock and late delivery
Make an order for contact lenses. Paid for 1-2 day delivery. Get an email next day, saying no stock and have to out source which can take up to 7 days. No offer to cancel or even refund delivery charge. Had to quick order short supply of lenses elsewhere.
27 juillet 2026
Avis spontané
Réponse de Alensa.co.uk
Hello,
We are truly very sorry that such an unpleasant situation with your purchase occurred.
Unfortunately, it can happen that in-stock products are in short supply and stock sells out. If this happens in an unexpectedly short timeframe, the system does not manage to register the items as out of stock in time, and unfortunately, such a technical issue then occurs.
We are also sorry that you were not offered a solution to the situation to your satisfaction. We take your feedback seriously and will pass it on to our team.
We apologize for this inconvenience.
We hope that you will regain your trust in us and decide to return to our shop.
Have a nice day.
Never received order and was sent 3…
Never received order and was sent 3 weeks ago awaiting reply from custom service
7 juillet 2026
Réponse de Alensa.co.uk
Hello, Nola,
We are very sorry that there were issues with the delivery of your order to your address. We are also very sorry that you waited a long time for a response from our team; we take your feedback seriously.
We note that your situation was ultimately resolved and closed with customer support.
If you have any questions, please write to us at info@alensa.co.uk
Have a nice day
Great price and with super quick…
Great price and with super quick shipping it was the best.
29 juillet 2026
Avis spontané
Réponse de Alensa.co.uk
Hello George,
thank you for your positive review.
We are very glad that you were satisfied with the prices in our store and that your order arrived quickly.
We would be delighted to have you shop with us again.
Have a nice day.
If I could give a zero I would
If I could give a zero I would, worst customer service, refused to take ownership of the faulty items they have sent me. Lee is extremely rude and unhelpful. Will not be using them again.
28 juillet 2026
Avis spontané
Réponse de Alensa.co.uk
Dear T,
we are sorry you've had a poor experience with our service, and we do apologize deeply. We have granted you compensatory credit for the supposedly faulty items. Since you've thrown the items away, there is no way we could have further assessed your claim, and granted further compensation, since there needs to be a return made from your side in order for us to inspect the items for any faults and thus validate your claim.
Easy ,arrived on time
26 juin 2026
Réponse de Alensa.co.uk
Hi,
Thank you so much for your review!
We are thrilled to hear that everything was easy and that your order arrived right on time. We work hard every day to provide a fast and reliable service.
Thank you for your trust, and we look forward to serving you again soon!
Sincerely,
Alensa Team
Item ordered and arrived next day…
Item ordered and arrived next day within the prescribed time slot.
25 juin 2026
Réponse de Alensa.co.uk
Dear Linda,
Thank you so much for your review! We are thrilled to hear that your order arrived the very next day, right within the scheduled time slot. Providing fast and punctual delivery is always a top priority for us.
We truly appreciate your trust and look forward to serving you again soon!
Best regards,
Alensa Team
I have been using Alensa contact…
I have been using Alensa contact lenses for a long time. Very efficient service.
29 juin 2026
Réponse de Alensa.co.uk
Hello,
Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you have been a loyal Alensa customer for such a long time.
Providing a fast and efficient service is always our top priority, and knowing we have consistently met your expectations means the world to our team. We look forward to continuing to provide you with great service for many years to come!
Warm regards,
The Alensa Team
Absolutely low rated customer service
Absolutely low rated customer service
I have been ordering lenses from Alensa for over a year.
I had a problem with my latest order and I telephoned customer services and they were so cold and did not offer to help. After many emails they offered a £5 credit on my Alensa account and that’s all.
Do not Oder from Alensa, pathetic customer service and they only interested in your money. If you have problems they will waste your time requesting explain this and explain that
13 juillet 2026
Avis spontané
Réponse de Alensa.co.uk
Dear Ali,
Thank you for sharing your feedback. While we have valued having you as a customer over the past year, we would like to clarify the circumstances of your order to provide the necessary context.
Our records show that you experienced discomfort after trying a new brand of lenses, which you ordered because your regular brand was temporarily out of stock. Because contact lenses are regulated medical devices, switching brands without a professional fitting or prescription frequently leads to fit and comfort issues like dry eyes. When you contacted us, our team was legally and procedurally required to ask specific questions to determine if this brand switch had been doctor-recommended. These questions are a mandatory safety and manufacturer protocol, not an attempt to waste your time.
Under health and safety regulations, opened medical products cannot be returned or refunded. Because we could not accept a return on an opened box, but still wanted to acknowledge your loyalty, we offered a £5 credit as a voluntary gesture of goodwill.
While we regret that we could not waive our safety policies in this instance, we must prioritize health guidelines. If you need any further assistance or information, please feel free to contact us at info@alensa.co.uk with your order number.
Best regards,
Alensa Customer Care Team
Réponse de Alensa.co.uk
Hi Janusz,
Thank you for the feedback!
We're glad to hear that everything went smoothly with your order. We look forward to serving you again soon!
Best regards,
Alensa Team
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