Alensa Malta Avis 

754
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I've been buying my lenses from Alensa for years now. Great prices, products and excellent delivery service.

Noté 5 sur 5 étoiles

It was an amazing service. I am only disappointed just because I haven't used Alensa before. I live in Malta and before Alensa I ordered from a optic shop which I waited for 6 weeks for less lenses an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

all delivered is in good conditions. please note that if delivery is not possible to do at home address due working hours, i always write the alternative location but courier is always calling from ho... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de lentilles de contact
  2. Grossiste en lunettes
  3. Magasin de lunettes de soleil

À propos de Alensa Malta

Écrit par l'entreprise

Free Delivery over 69€
Delivery is free for all orders over 69€ and starts at just 4€ for other orders. Tracking numbers are provided with all orders, and most are delivered in less than 3 business days.

Free Gifts over €80
Choose an exciting gift with your purchase over €80. Gifts are changing often, so stay tuned.

Prompt Dispatch
We process over 200.000 orders each month, and we’re proud to dispatch nearly 98% of these orders the same day.

Always Low Prices
We are committed to offering you the lowest competitive price on the market, and if you find a better offer, we’ll match it.

No.1 European Contact lenses supplier
We are proud to have the Largest stock of contact lenses and their accessories in Europe, which allows us to maintain low prices and perfect service because of the immediate dispatch.

High Quality Frames
We stock original products only from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from more than 80 brand names, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. We have all frames in our stocks and ready for immediate dispatch.

TOP Quality of Spectacle Lenses
We have all spectacle lenses custom-made for you in Europe. To do so, we work with world-leading lens manufacturers like Zeiss, Adrial or Essilor. Our doctors keep the highest standards in the production and assembly of prescription glasses.

Alensa.com.mt
The knowledge and experience we have gained from 20 years on the market has helped us develop an extensive catalogue of products, a dedicated customer service team, and milions of satisfied customers.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

754 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(754)

83 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great sunglasses!

Great sunglasses!

5 mars 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hi Marthese, thank you for your kind review. We're happy to hear you love your new sunglasses. We offer a wide range of eyewear and look forward to helping you find your next favorite pair. — Kind regards, Your Alensa Team

Noté 2 sur 5 étoiles

Free gifts promised were not sent with…

Free gifts promised were not sent with my past 2 orders

4 mars 2026
Avis spontané
Logo de Alensa Malta

Réponse de Alensa Malta

Dear Charlene,

we do apologize deeply for the inconveniences caused. Upon reviewing the contents of your orders we have discovered that you have not selected any free gift, hence why none was sent out. We have added store credit as an apology. Please, next time when you place an order, let us know so that we could check and ensure the free gift is included, and possibly send an additional one as further compensation.

Noté 5 sur 5 étoiles

Good quality of products and excellent…

Good quality of products and excellent service

6 mars 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Thank you so much, Marvic! We're delighted to hear you're happy with the quality of our products and the service we provide. Your kind words mean a lot to us, and we look forward to welcoming you back soon. Kind regards, Your Alensa Team

Noté 5 sur 5 étoiles

Very fast service

Very fast service, easy to use website

23 février 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Thank you, Francis! We're pleased to know you enjoyed the fast service and found our website easy to navigate. We always aim to make the shopping experience as smooth as possible. We hope to see you again soon. Kind regards, Your Alensa Team

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery, easy order.

18 février 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Thank you for your wonderful feedback! We're glad the delivery was quick and the ordering process was easy for you. Providing a seamless experience is what we strive for. We look forward to serving you again. Kind regards, Your Alensa Team

Noté 5 sur 5 étoiles

Very efficient

Very efficient, had the goods in no time

13 février 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Elaine,

Thank you for the positive review.
We are glad to hear that your parcel has arrived quickly and that your experience with Alensa has been a positive one!

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Fast and efficient delivery

Fast and efficient delivery, no problem at at all. I ve bought 2x packages of contact lenses, haven’t tried them yet, but looks good. Was cheaper than to buy from a pharmacy

3 février 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Diana,

Thank you for the positive review.
We are glad to hear that the delivery was fast and efficient and that everything arrived as expected.
We are happy we could offer a more affordable option and look forward to serving you again!


Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Quick delivery and received products as…

Quick delivery and received products as described on website.

3 février 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Chantelle,

Thank you for the positive review.
We are glad to hear that your order arrived quickly and that the products were as expected. We appreciate your trust and look forward to your next order!

Kind regards,
Alensa Customer Service Team

Noté 4 sur 5 étoiles

Contact Lenses Purchase.

Contact Lenses Purchase.
Good feedback from office when I called to check about expiry dates. Delivery was efficient too. I will order again in the future.
N farrugia

2 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello N. Farrugia,

Thank you for the review!

We are glad to hear that our customer service team was able to provide the information you needed regarding expiry dates and that your delivery arrived promptly.

We appreciate your trust in us and look forward to your future orders.

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Great 👍 Keep it up

Great 👍 Keep it up! A+++

3 février 2025
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Romina,

Thank you for the positive review.
We are glad to hear that your experience with Alensa was a good one and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Excellent service

Excellent service

9 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello,

Thank you for the positive review.
We are happy to hear you had an excellent experience with us.
We look forward to serving you again soon!

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Im giving it a five star as the…

Im giving it a five star as the material quality is durable and sophisticated.

16 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Brie,

Thank you for the positive review.
We are glad to hear that you are satisfied with the quality of the received product.

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Most satisfied with the service and…

Most satisfied with the service and products

8 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are satisfied with our service and the received products!

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Marthese,

Thank you for the positive review.
We are glad to hear that your experience with Alensa was a positive one and that you are happy with the delivery.

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Fast Delivery

Always happy with Alensa. I can find the lenses I need and it is a value for money!

8 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Dimitrios,

Thank you for the positive review.
We are glad to hear that you are satisfied with our offers and that you were able to find the lenses that you needed with us!
We wish you a nice day and look forward to serving you again in the future as well.

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Effecient service and delivery made in…

Effecient service and delivery made in no time. Products are great as well

2 janvier 2026
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Natalizia,

Thank you for the positive review.
We are glad to hear that you are happy with our service and that your parcel has arrived on time. It is also great to know that the products were as expected!
We wish you a nice day and look forward to serving you again in the future as well!

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Super fast and efficient

19 décembre 2025
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Luke,

Thank you for the positive review.
We are glad to hear about your positive experience with Alensa and that your parcel has arrived quickly!
We wish you a great day and look forward to serving you again if you ever need anything else in the future.

Kind regards,
Alensa Customer Service Team

Noté 1 sur 5 étoiles

Such a bad first and last experience

They made wrong measurements for ny glasses i sent it back to them and sent the measurements which were already uploaded to their website. They did nothing! Just said ok go make another measurements first us to see! It took about a month of emails back and forth and eventually i just accepted my mistake to choose them.

Note: the measurements i sent to them are freshly taken and there were absolutely no reason for me to go make new ones!

14 octobre 2025
Avis spontané
Logo de Alensa Malta

Réponse de Alensa Malta

Hello Sarah,

Thank you for the feedback and we are sorry to hear about your negative experience.

We would like to clarify that when the glasses were returned and inspected by our opticians, no manufacturing or measurement errors were found- the lenses were made exactly according to the measurements provided in the original order. Because of this, the only remaining possible cause for the issue was the pupillary distance (PD). For that reason, we asked for a re-confirmation of the PD value.

Unfortunately, we did not receive the updated PD measurement, which limited our ability to proceed further or remake the lenses with certainty. Our intention was never to dismiss your concern, but to check all possible areas where an issue could have occurred.

We regret that the process felt lengthy and that it left you with a negative impression. Your experience is important to us, and we appreciate you bringing this to our attention so we can continue improving our communication and support.

If you would like to revisit this with us in the future, our team would be happy to assist.

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Fast delivery and frequent discounts/…

Fast delivery and frequent discounts/ promotions ☺️

9 décembre 2025
Logo de Alensa Malta

Réponse de Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with our quick delivery and our offers. 🙂

Kind regards,
Alensa Customer Service Team

Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, most of the time the courier is asking availability for the delivery, based on customer’s need
🙂

28 novembre 2025
Logo de Alensa Malta

Réponse de Alensa Malta

Hello,

Thank you for the positive review.
We are glad to hear that you are happy with the delivery service provided.

Kind regards,
Alensa Customer Service Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus