I liked that before making any recommendations, they enquired about my long-term goals and financial situation. Random properties didn't seem to be being pushed. The choices seemed more in line with w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Zero stars! Avoid this company at all costs!!! This is a company who listed an apartment for sale that DOES NOT EXIST! How do I know it doesn’t exist…BECAUSE IT IS MY APARTMENT!!!!!! Yes,... Voir plus
L'entreprise a répondu
I emailed Alesco to enquire about property investments. They called me in minutes, gave me good information and had a follow up call. Very customer focussed and engaged.
L'entreprise a répondu
I needed more assurance before committing to anything in Liverpool because I'm based outside of the UK. Responses were thorough, and the majority of communication took place via phone and email. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Alesco Property
Écrit par l'entreprise
Écrit par l'entreprise
- Call one of our Senior Investment Consultants on 0203 819 7366 or email info@alescoproperty.com
Coordonnées de contact
5.2.2 The Leather Market, SE1 3ER, London, Royaume-Uni
- 0203 819 7366
- info@alescoproperty.com
- alescoproperty.com
4,0
Bien
583 avis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Overall a good experience at the start
Overall a good experience at the start. The staff explained everything in detail, which made the process feel straightforward.
27 mars 2026
Avis spontané
Réponse : Alesco Property
HI Paul,
Thank you for bringing this to our attention. We are aware of this issue, which occurred as a result of a recent system transition for our Rightmove listings. We take matters like this seriously and are committed to resolving it promptly.
Please contact our marketing team directly at Ryan@alescoproperty.com, who will ensure the listing is addressed and any compensation due is provided to you.
I'll await your email.
Kind regards,
Ryan
DO NOT WORK WITH THEM.
Listed flats in a building that aren't for sale for some reason, agents hung up when questioned. DO NOT WORK WITH THEM very likely a scam.
15 avril 2026
Avis spontané
Réponse : Alesco Property
Hi Keiran,
Thank you for bringing this to our attention. We are aware of this issue, which occurred as a result of a recent system transition for our Rightmove listings. We take matters like this seriously and are committed to resolving it promptly.
Please contact our marketing team directly at Ryan@alescoproperty.com, who will ensure the listing is addressed and any compensation due is provided to you.
I'll await your email.
Kind regards,
Ryan
The team was very helpful and guided us…
The team was very helpful and guided us clearly through the investment process. Commnication was smooth and easy to understand.
6 avril 2026
Avis spontané
Réponse : Alesco Property
Hi Thompson,
Thank you so much for your kind words! We're delighted to hear that our team was able to guide you clearly through the investment process and that communication felt smooth and easy throughout. Supporting our clients every step of the way is exactly what we strive for, and feedback like yours means a great deal to us. We look forward to continuing to support you on your investment journey!
Warm regards,
Alesco Property – Customer Service Team
Zero stars!
Zero stars! Avoid this company at all costs!!!
This is a company who listed an apartment for sale that DOES NOT EXIST!
How do I know it doesn’t exist…BECAUSE IT IS MY APARTMENT!!!!!!
Yes, they listed my property (that I own) on Rightmove!!!!!!
NO, it is not for sale AT ALL but their ad used ALL the details from when I bought it over 12 months ago.
(…and yes I have the evidence to prove all of the above).
NB: If there dare reply and ‘justify’ their above actions I will separately post their replies (lies) to people ‘enquiring’ about my property!!!!
7 avril 2026
Avis spontané
Réponse : Alesco Property
Hi Melanie,
Thank you for bringing this to our attention. We are aware of this issue, which occurred as a result of a recent system transition for our Rightmove listings. We take matters like this seriously and are committed to resolving it promptly.
Please contact our marketing team directly at Ryan@alescoproperty.com, who will ensure the listing is addressed and any compensation due is provided to you.
I'll await your email.
Kind regards,
Ryan
Throughout the process
Throughout the process, there was good communication. When I inquired about the legal requirements for foreign investors, I was given clear and practical advice. It gave me a sense of encouragement rather than pressure.
30 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Xavier,
Thank you for taking the time to share such thoughtful feedback! We're really pleased to hear that communication was clear throughout your experience and that our team was able to provide practical, easy-to-understand guidance on the legal requirements for foreign investors. We always aim to make the process feel supportive and empowering rather than overwhelming, so it's wonderful to know that came through. We truly appreciate your trust in us and look forward to being part of your continued investment journey!
Warm regards,
Alesco Property – Customer Service Team
I emailed Alesco to enquire about propety investments.
I emailed Alesco to enquire about property investments. They called me in minutes, gave me good information and had a follow up call. Very customer focussed and engaged.
8 avril 2026
Réponse : Alesco Property
Hi Pillay,
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to reach out promptly and provide you with the information you needed right from the start. Staying responsive, engaged, and attentive to our clients is something we take great pride in, and it's fantastic to know that this was reflected in your experience. We look forward to continuing to support you on your property investment journey!
Warm regards,
Alesco Property – Customer Service Team
I was considering investing in student…
I was considering investing in student housing, and I thought the advice was very helpful. They provided realistic projections, which made it easier for me to choose a property without giving it too much thought.
22 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Naomi,
Thank you for such a wonderful review! We're thrilled to hear that our guidance on student housing was helpful and that the projections we provided gave you the clarity and confidence to make your decision. Student property can be a fantastic investment, and we always aim to present realistic, honest figures so that our clients can move forward with peace of mind rather than uncertainty. It's so rewarding to know the process felt straightforward and well-supported for you. We look forward to seeing your investment grow and being there for you every step of the way!
Warm regards,
Alesco Property – Customer Service Team
Alesco is a huge disappointment
A huge disappointment with Alesco! We applied to them for Mill conversion project. They changed the date of the project two times after they took our money. The project was not delivered on time and clashed with my husband’s visa extension period and he could not take mortgage as he does not have visa result which is still in process for 8 months. This was a buy to let project and we would pay through mortgage. Also we learned that high street lenders do not lend for this project which we were not informed at the beginning. When we said we had to cancel as we can not have mortgage due to visa processing time, they told we can not have any of our money back. We paid 31.000 GBP at the exchange of contract. I will try all legal remedies to get my money back but please do not trust this company.
1 avril 2026
Avis spontané
Réponse : Alesco Property
Hi Havva,
Thank you for sharing your experience, and we are sorry to hear of the difficulties you have faced. We do want to clarify that completion timelines on development projects are subject to factors outside of Alesco's control, as are lender criteria and the outcomes of visa applications. We empathise with how these circumstances have impacted you and remain committed to supporting you. Please contact our Completions Team directly at completions@alescoproperty.com to discuss your situation and explore all available options.
Warm regards,
Alesco Property – Customer Service Team
I recently began researching buy-to-let…
I recently began researching buy-to-let properties, and the team made the process less daunting. They helped me comprehend the Liverpool market and guided me through possible rental yields. This was extremely informative.
24 février 2026
Avis spontané
Réponse : Alesco Property
Hi Wesley,
Thank you for such a fantastic review! We're so glad we could make your introduction to buy-to-let property feel approachable and straightforward. Liverpool is such an exciting market right now, and it's great to hear that our team was able to give you a clear picture of what it has to offer — from understanding the local landscape to breaking down potential rental yields. We always want our clients to feel informed and confident, not overwhelmed, so knowing the sessions were informative and helpful means a lot to us. We look forward to supporting you further as your buy-to-let journey progresses!
Warm regards,
Alesco Property – Customer Service Team
I liked that before making any…
I liked that before making any recommendations, they enquired about my long-term goals and financial situation. Random properties didn't seem to be being pushed. The choices seemed more in line with what I really wanted.
20 février 2026
Avis spontané
Réponse : Alesco Property
Hi Samuel,
Thank you so much for this brilliant review! It's really rewarding to hear that our approach resonated with you. Taking the time to understand each client's long-term goals and financial situation before making any recommendations is something we feel very strongly about — property investment is a significant decision, and it's important to us that every suggestion we make is genuinely aligned with what you're looking to achieve. We're glad the process felt personal and purposeful rather than pushy, and we look forward to continuing to work with you in a way that keeps your goals at the centre of everything we do!
Warm regards,
Alesco Property – Customer Service Team
I was especially invested in northern…
I was especially invested in northern cities like Manchester and Liverpool. The opportunities that were shared appeared to be in promising areas that aligned with my independent research.
17 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Chase,
Thank you for sharing such a great review! We're delighted to hear that the opportunities we presented in Manchester and Liverpool aligned well with your own research. The northern cities continue to offer some of the most exciting prospects in the UK property market right now, and we work hard to ensure that the areas and opportunities we highlight are well-considered and backed by strong fundamentals. It's always encouraging when a client's independent findings point in the same direction — it reflects the quality and transparency of the guidance we strive to provide. We look forward to helping you take the next steps in those markets!
Warm regards,
Alesco Property – Customer Service Team
Crooks
I have. When dealing with these crooks for years… never ever again… the worst ever company … absolutely awful
25 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Tracey,
Thank you for your feedback. We're sorry to hear you feel this way, however we are unable to identify any context or specific details from your review. We pride ourselves on delivering a high standard of service to all of our clients and take any concerns very seriously. We would be more than happy to speak with you directly to understand your experience and work through any issues you may have encountered. Please don't hesitate to reach out to us so we can help.
Warm regards,
Alesco Property – Customer Service Team
Very pleased with the illustration…
Very pleased with the illustration about the property valuation
20 mars 2026
Réponse : Alesco Property
Hi Deobrah,
Thank you for your kind feedback! We're really pleased to hear that the property valuation illustration was helpful and clear. We believe that understanding how a property is valued is a fundamental part of making confident and informed investment decisions, so we always aim to present this in a way that is easy to follow and genuinely useful. It's great to know it hit the mark for you! We look forward to continuing to support you throughout your investment journey.
Warm regards,
Alesco Property – Customer Service Team
Réponse : Alesco Property
Hi Pavlos,
Thank you so much for taking the time to leave us such a kind review! We're really pleased to hear that you found our staff helpful — we'll be sure to pass your lovely words on to the team.
It means a great deal to us to know that our efforts are making a positive difference, and we look forward to assisting you again in the future.
Kind regards,
Alesco Property – Customer Service Team
I had no idea where to begin because I…
I had no idea where to begin because I had never invested in real estate before. I was able to grasp the fundamentals without feeling overwhelmed by the first discussions. For me, it was different because it wasn't hurried.
15 février 2026
Avis spontané
Réponse : Alesco Property
Hi Caleb,
Thank you so much for sharing your experience with us — this truly means a lot to the whole team!
Starting out in real estate for the first time can feel daunting, so we're really glad to hear that our initial conversations helped you feel at ease and confident in understanding the basics. Taking the time to guide our clients at their own pace is something we genuinely care about, and it's wonderful to know that came through for you.
We're excited to continue supporting you on your property investment journey, and we're always here whenever you need us!
Kind regards,
Alesco Property – Customer Service Team
My experience was absolutely…
My experience was absolutely phenomenal. Had a lot of support, my questions were answered professionally and promptly. I would definitely recommend Alesco
16 mars 2026
Réponse : Alesco Property
Hi Evelyn,
Wow, thank you so much for your wonderful review — 'phenomenal' truly made our day!
We're so pleased to hear that you felt well supported throughout your experience and that your questions were handled to a high standard. Making sure our clients receive timely and professional guidance is at the heart of everything we do, so it's fantastic to know we delivered that for you.
Your recommendation means the world to us, and we look forward to continuing to be there for you whenever you need us!
Kind regards,
Alesco Property – Customer Service Team
I wanted to expand into Birmingham
I wanted to expand into Birmingham, where I currently own a few properties. I valued the opportunity's supporting data, which included comparable rents, area growth, and projected yields. It seemed less sales-oriented and more analytical. That strategy worked for me.
7 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Willow,
Thank you so much for taking the time to share such a detailed and thoughtful review — we really appreciate it!
It's great to hear that you're expanding your portfolio into Birmingham, and we're delighted that the data we provided — from comparable rents and area growth through to projected yields — gave you the clarity and confidence to make an informed decision. We always aim to present opportunities in an honest, evidence-based way, so knowing that our analytical approach resonated with you is really rewarding to hear.
We look forward to supporting you as your Birmingham portfolio grows, and we're here whenever you're ready for the next step!
Kind regards,
Alesco Property – Customer Service Team
WARNING! DO NOT PROCEED!
WARNING! DO NOT DEAL WITH ALESCO!
As you read this, bear in mind I purchased a property from Alesco a couple months prior to the date below, so there was a trust and rapport built.
December 2023, I was sold an opportunity for a great return on investment - a buy-to-flip deal.
I was told this location had a high investment worth £1 billion and the development was located 5 mins walk from here. The advice given and plan was to pay a deposit and exchange (off-plan flat), then closer to the time 6 - 9 months prior to completion (estimated completion Q4 2025), contact Alesco to list the property up for sale.
I contacted Alesco very early June 2025 to do so. But was told that they could not list my property for sale because they still had other units remaining to sell. Apparently this clause was in my contract, which I know I should have checked, but as mentioned prior, I trusted them - lesson learnt. My solicitors also did not advise me of these clauses. Flash forward a couple of months into August and upon clarifying with my Solicitor, it appears this was not correct and I was given the wrong information.
I went back to Alesco and wanted the answer in writing to confirm exactly why I wasn't allowed to list and equally, I wanted to know how many units were left for sale, so I could list mine. I have emailed them twice including phone calls to chase, but zero reply. At the point of writing this, it has been 10 days since I sent the email. How long does it take to type an email with an answer you gave me over the phone? Surely you know the reason why, if you were able to give me the answer in the first place. Secondly, how long does it take to contact colleagues in your sales team to find out how many units for sale you have remaining? Emails seem to be rather quick when things are in your favour. Yes, I am looking at you Completions Team. I called again on 11/09/2025 for which I was told she will get round to it on that day, but nothing still.
16/09/26
Eventually a director/partner(initials RF), replied to me using email. He advised that to rectify this, they are putting it on their "internal system" so it can be resold. I asked why they couldn't list it publicly? Apparently, it's not allowed as the developer may "see it". But, they also need to take a £10,000 brokerage fee - another thing I wasn't told in the sales pitch.
So in summary:
1) Not only have Alesco shown how unprofessional they can be.
2) But are doing what feels like delaying tactics by ignoring my emails.
3) Giving me the wrong information, therefore, I lost 3 months of potential sale time for my unit.
4) I now stand to potentially lose £37,000 of my deposit. But lucky for you, you have a tight clause in your contract that says I cannot challenge if I feel I have been mis sold to get this back.
5) The Director seems to have lied about attempting to sell my unit, but I now believe they were delaying tactics and will never materialise (see my update below)
Yes, I have emails and chat screenshots telling me how wonderful and great this opportunity was going to be.
You never disclosed the restrictions. And instead, denied any responsibility and shifting the blame onto me.
Needless to say, I will never be dealing with Alesco again.
Update 27.02.26
Interestingly I had found out I wasn't the only one to have been "mis-sold". Apparently Alesco have sold to other customers including those considered "vulnerable". And they have been removed from acting as a sales agent for the development.
12 mars 2026
Avis spontané
Réponse : Alesco Property
Hi James,
Thank you for taking the time to leave your review. We genuinely understand how frustrating it can be when an investment does not progress as anticipated, and we are sorry to hear of the difficulties you have experienced.
We want to be transparent: all investment decisions, once contracts are exchanged, carry risk and resale is subject to both contractual terms and broader market conditions that no party can fully predict or control. We recognise this can be deeply disappointing, particularly where significant sums are involved.
We do, however, strongly refute allegations of mis-selling or targeting vulnerable clients. These are serious claims and we would welcome the opportunity to address them through the appropriate channels.
With regard to communication, we acknowledge there were delays in responding and apologise unreservedly for this. This does not reflect the standard of service we aim to provide. We have since listed your unit on our internal resale network and our team is actively working to support a resolution.
If you would like to discuss this further, please reach out to us directly and we will ensure a senior member of our team responds promptly.
Alesco Customer Services Team
forward thinking and…
Alesco are forward thinking and proactive
When I encounter their staff they are always polite, punctual and astute in their delivery of service
Would highly recommend
11 mars 2026
Avis spontané
Réponse : Alesco Property
Hi Andrew,
Thank you so much for your incredibly kind words — this really does mean a great deal to us!
We're thrilled to hear that our forward-thinking and proactive approach has made a positive impression, and it's wonderful to know that every interaction with our team has left you feeling well looked after. Being polite, punctual and delivering a sharp, knowledgeable service are standards we hold ourselves to, so your recognition of that is truly gratifying.
Your recommendation is the highest compliment we could receive, and we look forward to continuing to exceed your expectations for many years to come!
Kind regards,
Alesco Property – Customer Service Team
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