Alex Neil Estate Agents Avis 

Michael Worrell from Bermondsey branch was really great from start to finish. Thank you again for helping on the sale!

My first time dealing with Alex Neil and I was APPALLED by my experience working with [Agent M].

Had a viewing booked for 10.30am on Sat 18/02 and I emailed 10.15am to inform [Agent M] I was on my way. I then had a few missed calls after which I called back and was connected to [Agent G]. [Agent G] told me the seller had accepted an offer so the viewing was no longer on. In addition, she said [Agent M] mentioned I had in previous instances not turned up for viewings anyway, and that he had been trying to call me the day before to let me know the viewing was off.

What accusations these were! First of all, I had NEVER cancelled or not turned up for any viewings arranged. In fact it was [Agent M] / the vendor who had to rearrange viewings multiple times due to the vendor being on holiday or changing the viewing time last minute.

Secondly, I had received NO missed calls OR texts OR emails from [Agent M] to call off the viewing. Clearly [Agent M] did not make any effort to inform me in advance. We had been exchanging emails but he did not even see fit to send me an email about the cancellation. It was lucky that I live 20 minutes away, can you imagine if I had travelled far from elsewhere in London, how I would have felt?

I was fuming when I heard everything on the call and this really reflects on the lack of professionalism of agents at Alex Neil. I had emailed and attached all screenshots to [Agent M] and [Agent G] already. I do not intend to do any searches through you guys anymore and hope other people steer clear as well. Save yourself the trouble.

I had a bad experience with one of their agents, Scott Little. Despite offering more rent than advertised, which was accepted by the landlord, the agent refused my proposal to exchange the old beds for new ones and leave the new ones instead at the end of the tenancy. I just wanted to improve the flat's poor condition with my own money, as the photos in the ad didn't match the current state of the flat and even the building was incorrect. I was looking for a solution that could work for him and me I asked for a moment to find storage for the old beds. Then the agent became rude and unprofessional, shouting I was wasting his time and I should ask for nothing and ultimately withdrawing the offer.

I have recently rented a property with the help of Kirstin and Sufaida. They have been saviours for us. Starting from the viewing till the final agreement, they were really helpful and responsiveness to all our queries.
I would highly recommend to connect with them incase of your search for a property.

I have recently rented a property through Alex Neil in Rotherhithe. Sufaida and Kyra were amazing and extremely responsive and efficient. The only issues were with the vetting company but this did get resolved in the end.

Highly recommended.

Alex Neil is the property managers for the flat i have been renting for few years. The flat needed some renovation works this year. Kyra and Sufaida were very helpful during the process. Despite the fact that they were let down by the unreliable third party contractors, they were prompt addressing the issues. They listened what i had to say, very understanding, they always respond the emails and follow up with calls. Very professional and friendly team.

Kyra Ceesay has always been an incredible help - incredibly professional, and quick to answer any of my questions, as well as solving a lot of issues.

3 stars to the estate agent in relation to viewing the property, since I was advised some inconsistent information and there was a lack of advanced move in requirements for the development. Some tenancy processes are also a duplicate action and repetitive when going through all the tenancy and credit checks.

5-stars goes to the property management team, who are super supportive, professional and friendly. In particular, Kyra and Rabeya, Head of Property Management, are so helpful and act on tenancy issues timely, with consideration and care.

Sufaida from the property management team did a great job constantly chasing a very disorganised plumbing company we were forced to use. Whilst the issue took a while to resolve, I knew she was doing all she could to resolve it and was always helpful.

Alex Neil did a great job helping me look for a one-bed flat to rent in the area I wanted. They are reliable and have demonstrated great customer service. An example was last week: my oven did not want to work and Sufaida promptly liaised with the landlord to get it resolved asap - speedy response and always willing to help. Thank you!

They are sending me spam letters repeatedly and it's just.....creepy!
I live in a block that was actually where you could not buy or sell due to cladding issues, which shows their letters are obvious lies.
The frequency of the letters are just creepy, like an old nasty ex who keeps on messaging!

The Property Management team at Alex Neil, headed by Rabeya Khatun, have been very efficient and helpful. Rabeya Khatun has given me excellent service and has assisted - very promptly and thoroughly - in all issues, however complicated and "unusual".

The agency was brilliant at dealing with any issues we had first hand. Rabeya in particular was always very helpful, kind and quick to come up with a solution to any problem we had. The checking in process and singing off contracts was really easy as well as tips in setting up our bills.

Very grateful for Hannah and Magic helping me find my dream home. Would highly recommend

Maciej and Hanna did a fantastic job selling my property. They have been very professional and proactive throughout the transaction.

I purchased a property through Alex Neil with the help of Sara. She listened to me and adapted her approach to work for me.
She made what can be a stressful time so much easier. Highly recommended!

Sara Garzelli was a joy to deal with.
She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and phone call.
The best house purchases I could have imagined! Brava!!

Thank you to Sufaida for helping me with my repairs thank you for taking the time to not only listen but doing something about it all! Your a true asset!

Augusta did a great job selling my flat and was able to get multiple offers (including full asking price) after just one day of viewings, despite my previous agent not generating anything in months! Michelle and Alan on the sales progression team were also very help and diligent in getting the transaction over the line. I’m now settling in to my new life in the countryside for which I owe Alex Neil a great deal of thanks.

The property was given to me in unliveable condition

Mould on walls not cleaned to a professional standard rubbish left everywhere made clean a lot by myself bearing in mind I am young girl living alone

when you complain they dont want to listen I am now a month living in a terrible situation alone and has given me stress and anxiety that I never had before with still so many problems unresolved

my advice DONT use them EVER