AL HATEEM TRAVELS (PVT) LTD Avis 

Please any one see my msg adice what to do now. if any one have any number to contact the owner please share they are not responding

I booked an upcoming Umrah trip for the October half term at the end of last year.

I received confirmation of the package and full payment was made. However, I have been trying to contact Al-Hateem for the last 10 days. Based on another review, it appears they have been hacked or gone bust.

I will have to contact my credit card company to obtain a refund.

They don't have enough knowledge of doing visa application. Very bad experience with them.

I had a very good experience with Al Hateem Travel for my Umrah trip. Everything was well organised and the whole journey was smooth from start to finish.

Tauseef bhai was amazing throughout the process. He stayed in contact with me all the time and made sure everything was clear and easy. Whenever I had any questions, he responded quickly and helped me a lot, which made me feel relaxed and confident.

Since it was my first time going for Umrah, I was a bit nervous, but the team made everything simple for me. I booked a private package, including an Umrah guide and Ziyarat in Makkah and Madina, and everything was arranged perfectly. The people on the ground were also very kind, professional, and always ready to help.

The hotels, transport, and guidance were all very good, and I didn’t face any problems during the trip. I really appreciated how they paid attention to small details and made sure I was comfortable at all times.

I would highly recommend Al Hateem Travel to anyone planning Umrah, especially if it’s your first time. They truly care about their customers and provide excellent service.

- Clear communication — They listened carefully to what I wanted, asked helpful questions, and kept me updated at every stage of the planning process.
- Expert recommendations — They suggested destinations, hotels, and activities that matched my preferences and budget better than I could have found on my own.
- Attention to detail — Every part of the itinerary was well thought out, from flight times and transfers to accommodation and excursions.
- Problem‑solving — Any questions I had were answered quickly, and they handled changes smoothly without any stress on my side.
- Personal touch — They added thoughtful touches that made the trip feel tailored, not generic.

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Impact on the trip
Because of their support, the entire travel experience felt smooth, organised, and enjoyable. I felt confident knowing everything was taken care of, and I could simply focus on enjoying the journey.

I contacted a staff of Hateem travels and tours having found them on Instagram. Initially, the agent named Daniel was very good. I contacted them to help me process Schengen visa through Belgium. Visa procedures were done but I was charged £150 for a dummy flight bookings. The consular had to contact me to send a verifiable return ticket and hotel bookings. I was shocked. I had to pay for another ticket on my own. I called the office more than 30 times and I was lied to that Lufthansa airline ticket they got for me had to be cancelled for £30 for a refund. I was told I have to wait for 6weeks for a refund. I was ignored, empty promises knowing fully well that I was given a dummy ticket. I had to resolve into confrontation and yet this company made my blood pressure to go up. You gave me dummy ticket and yet I was charged. I paid for the service and yet I was ripped off. When I realized that this company is not going to pay me or refund my money, I had to request for a ticket to Paris to be able to get my money back from this company. I was treated badly, messages day and night before I finally got a ticket to Paris. Very unprofessional act towards me. I was ripped off despite given me a dummy ticket.

Make sure you u have proof of what this people said otherwise u will not get what u asck for i pay 2500 and i didn’t even get what i asck for
Transfer wasn’t complete only one way and I need to find the driver around outside
They take 400 pounds for one single visa to Saoudite they said 200 pound is garantie to comeback in time Saoudite make the roles
Everything messy and us I was in omrah wallahi front of god will not forgive

I do not recommend this company. On my first visa application (September), they sent me the wrong form, and I had to spend 4+ hours at VFS fixing their mistake. I paid again after they promised to handle the second application properly, but they then delayed my paperwork for over 3 weeks and admitted it wasn’t sent because the staff member “left.” They only sent my documents the night before my VFS appointment. Worst of all, after I submitted at VFS, they cancelled my flight booking without telling me, and my application was then cancelled due to invalid travel information. They gave no clear explanation and refused to provide proof of when the ticket was cancelled. I lost time, money, and went through huge stress because of their unprofessional service.

I had a great experience from start to finish. The ticket booking was handled flawlessly, and everything went smoothly without any stress. Special thanks to Mazhar for his outstanding support—he was friendly, professional, and extremely helpful throughout the process. Truly appreciate the excellent service and would definitely recommend it to others.

Really satisfied with the service, highly recommanded

Alhamdulillah, my Umrah was perfectly arranged. The service was reliable and smooth throughout. Thank you, Touseef, for your dedication and support.

Great service. Thank you musa.

Musa is highly professional and efficient. He explained the instalment options clearly and issued our flight tickets immediately after the first instalment

They was so good serviced care and kind people they always responding to each msg very helpful
I will recommend them again and again for future trips as well.
Very happy from them all
We feel like a family brother and sis book your flight and keep relaxing ☺️

I used this company for a bespoke Umrah package as we did not travel with a group. Touseef Ahmed was exceptional, arranging our flights, visas, hotels and bespoke travel according to our own itinery and specific needs. His advice was second to none, he knew I recently had surgery and had mobility issues and always advised what was best and if something was going to be too much for me, re-arranging things to suit. Unfortunately due to our flight taking off late and then a short connection, our luggage arrived late in Madinah. However Touseef was always on hand monitoring the issue offering to arrange drivers to collect our luggage. We stayed in a 2 bedroom Executive Suite in Pullman Zamzam, Madinah and Address Jabal Omar in Makkah. Both were exceptional. We also specifically wanted English speaking shia drivers and spiritual guide and Touseef worked very hard to achieve all of this, resulting in a seamless personalised trip. Arranging everything rigidly before you actually get there does not take account your tiredness levels after performing Umrah and Touseef very kindly re-arranged timings of outside ziyarah to suit without complaint. The drivers and guide were also exceptional and really looked after us, even took us out for lunch. We made a lot of friends and contacts there. After falling very ill on our return, as we went during high season in December, Touseef was always checking up on how I was feeling even after returning. A very good experience overall, I would definitely travel with them again.

Daniel is the best person to help with a visa application from start to finish. His polite and professional manner made the entire process smooth and stress-free. I truly appreciate his dedication and the excellent support provided by his company throughout the journey until I received my visa.

Daniel clearly explained all the available options, handled everything efficiently, and did a great job ensuring the visa was granted on time. I am very happy with the service and highly satisfied with the outcome.

Great service, great experience, and a great man — Daniel. Highly recommended!

Amazing service from Raheel. Who helped sort out my umrah visa in quick time. Great service, I highly recommended.

This company worth my trust and a quick service as well
I got my visa to umrah with my travel documents as this was my last hope but touseef ahmad made it looks so easy and bring back hope
And the customer service was extremely professional 🙏🏽

All in one shop. They are genuinely doing their job the best possible manner to get the visa done. True guidance and good support. Recommended.

10/10 – Exceptional Service from Chris at Hateem Travelers

I recently used Hateem Travelers for my spouse’s Latvia European visa, and I am extremely happy with the service provided by Chris. From the very beginning, he guided us perfectly and advised us to apply early so we could get a longer-duration visa and today we received a 1-year visa, exactly as he had assured.

Chris handled everything for us:
✔ Hotel booking
✔ Flight reservation
✔ Covering letter
✔ Insurance
✔ All required paperwork

He made the entire process smooth and stress-free. Chris was always available whenever I contacted him, even on short notice. Peter also supported us throughout. Both were consistently polite, professional, and quick to respond.

Their service is 100% authentic, extremely professional, and they don’t overcharge at all. This was my first time using their service, and I can confidently say you can blindly trust them. I will definitely use Hateem Travelers again for future visas.

Highly recommended to everyone.
Thank you, Chris, for your outstanding support!