ALIGNE Avis 187

First of all I’d like to tell that the design of Aligne clothes is just gorgeous and unique! I’m in love with the new Satin green dress and the bows are so cute! Also the Custom care team is so quick and my special thanks to Jodie 🌸

Lovely customer service, prompt and friendly reply, immediately sorting the refund. Great company, highly recommended!

*UPDATE* I have now been contacted by Jodie in customer services who was very helpful and efficient - perhaps my review was the push required. Unfortunately I still won't be ordering again but wanted to at least acknowledge that when customer services finally gets in touch, they do take action.* I wish I'd looked at the reviews first - like so many others I am still waiting after 3 weeks for a dress I ordered (I'm in the UK so no shipping issues). Apparently it shipped the day after the order, but Royal Mail have never received it, so I seriously doubt it ever left the warehouse. Absolutely no response via email and the website contact form. I think it should be a legal requirement for online retail businesses to have either live chat (with an actual person) or a phone number. It seems no coincidence that Aligne has neither of these. What a shame as the clothes design is fabulous. I would like to put zero stars as have yet to receive an item I have paid for in full. I will be contacting my credit card company in the hope they can take this issue further and obtain a refund. Honestly, do not deal with this company

I bought a pair of velvet trousers. The fit was fab and the quality was really excellent. I would have preferred a brighter colour, but I do understand that in winter people tend to prefer more muted colours. The service was also prompt and excellent. I wish them well.

Really love this company—great customer service and amazing quality clothing.

While the items I ordered didn't work out for me, I had great support working with the team at Aligne to get my items returned.

I've bought a number of items from ALIGNE in recent years. The company claims to have values of "conscious clothing" and does identify where items are made, as well as clear labelling for organic textiles, generally providing an inclusive range of sizing and interesting styles.

However - and this is a big one for me - the quality of items is variable, and particularly for items made outside the EU, the quality is poor. I've bought corduroy trousers that wore away on the inside leg within a month; a jumpsuit whose strap broke after just a few washes; and returned other items where the finish is just too poor to be wearable.

I think there is a problem with the manufacturing quality assurance process for ALIGNE - which is an issue for me as a typical customer who is looking for high quality edgy styles that last. Sustainability is also about durability, and this is where ALIGNE's range really lets it down. ALIGNE - when you fix your quality problems, let me know please.

I’m truly happy with the service I received from Aligne , Jodie from customer services in particular!. I ordered a dress , somehow between dispatch and delivery service my dress got mixed up with someone else’s parcel which was from a completely different company. As you can imagine I was very disappointed.
Once my issue had been picked up by Jodie at customer services the issue was resolved with minimal fuss. I absolutely would recommend this company.
More information which is just as useful. The dress itself is amazing. I cannot wait to wear it at every available opportunity. It’s everything I hoped it would be.

Jodie was beyond kind and attentive. I couldn’t have been happier with my experience at Aligne not to mention the quality of the clothes.

I have bought quite a few pieces from Aligne and I just love their clothes.
I purchased a trench coat recently, and unfortunately the belt was missing when it arrived. I loved the coat so didn't want to send it back. I emailed customer services to let them know and they got back to me straight away. Jodie was super helpful and a new belt arrived within a couple of days. Excellent customer service and now I love my coat even more.
This is why I love to shop with smaller, independent labels. ♥️

Kind, responsive, exceptional customer service!

Very helpful and quick to respond

Great customer service - after I had issues with an exchange and had to pay extra postage this was refunded. Replacement arrived promptly and the product (jeans) is great quality and slightly different which I love.

Customer Service went above and beyond to help me with a product.
I absolutely LOVE my dress and new matching cardigan. Great quality and fast shipping, too.

I can't wait to make my next purchase!

Thrilled to receive my gorgeous Gabriella dress this morning. Perfect fit, excellent quality denim, great style for lots of occasions. Highly recommended.

Jodie from Customer Care was very helpful! Thank you Jodie.

I was double charged for duties and taxes, and was impressed with how the Aligne team not only responded to my inquiry, but resolved the issue. Love my dress, it's amazing!

Really happy with my purchase of the Stella coat. Perfect fit and beautiful colour.

I contacted customer service re a question before I ordered, I thought my reply was very curt and not polite. She never even suggested if I sign up to the newsletter I could get 10% off my order. However I did go ahead and order and it took forever to arrive. When I e mailed on 6 September asking where it was etc I received no reply.
Rude company.

I recently bought the Nadia cardigan and it’s such great quality. The customer service team were also very helpful when I asked them about sizing. Really happy with my first purchase from Aligne!