ALIGNE Avis 

I’m truly happy with the service I received from Aligne , Jodie from customer services in particular!. I ordered a dress , somehow between dispatch and delivery service my dress got mixed up with someone else’s parcel which was from a completely different company. As you can imagine I was very disappointed.
Once my issue had been picked up by Jodie at customer services the issue was resolved with minimal fuss. I absolutely would recommend this company.
More information which is just as useful. The dress itself is amazing. I cannot wait to wear it at every available opportunity. It’s everything I hoped it would be.

Jodie was beyond kind and attentive. I couldn’t have been happier with my experience at Aligne not to mention the quality of the clothes.

I have bought quite a few pieces from Aligne and I just love their clothes.
I purchased a trench coat recently, and unfortunately the belt was missing when it arrived. I loved the coat so didn't want to send it back. I emailed customer services to let them know and they got back to me straight away. Jodie was super helpful and a new belt arrived within a couple of days. Excellent customer service and now I love my coat even more.
This is why I love to shop with smaller, independent labels. ♥️

Kind, responsive, exceptional customer service!

Very helpful and quick to respond

Great customer service - after I had issues with an exchange and had to pay extra postage this was refunded. Replacement arrived promptly and the product (jeans) is great quality and slightly different which I love.

Customer Service went above and beyond to help me with a product.
I absolutely LOVE my dress and new matching cardigan. Great quality and fast shipping, too.

I can't wait to make my next purchase!

Thrilled to receive my gorgeous Gabriella dress this morning. Perfect fit, excellent quality denim, great style for lots of occasions. Highly recommended.

Jodie from Customer Care was very helpful! Thank you Jodie.

I was double charged for duties and taxes, and was impressed with how the Aligne team not only responded to my inquiry, but resolved the issue. Love my dress, it's amazing!

Really happy with my purchase of the Stella coat. Perfect fit and beautiful colour.

I contacted customer service re a question before I ordered, I thought my reply was very curt and not polite. She never even suggested if I sign up to the newsletter I could get 10% off my order. However I did go ahead and order and it took forever to arrive. When I e mailed on 6 September asking where it was etc I received no reply.
Rude company.

I recently bought the Nadia cardigan and it’s such great quality. The customer service team were also very helpful when I asked them about sizing. Really happy with my first purchase from Aligne!

Great speedy delivery. Returns process also very easy to work. Will definitely be purchasing from Aligne again!

I contacted the ALIGNE customer service, after not being about to see my conformation email. Jodie got back to me within 30 mins, and was back and fourth, very polite until the issue was resolved. Super quick, very friendly, amazing customer service all round. Thank you!

As a first time customer I didnt know what to expect but all I can say is they are first class . Extremely professional and prompt eith a,query I had . Highly recommend them . X

Customer service is excellent. Got back quickly and resolved the issue quickly. Their clothing is outstanding too.

13 days after order placed and not received, order is cancelled without explanation. Thats a long time to keep hold of over £450.

I mistakenly sent the wrong item back to Aligne for a refund when it was meant to ship to another company. The other company got my Aligne item and wrote me back right away. Why hasn’t Aligne communicated with me about this incorrect return? I have written FIVE emails but no response. I’m so frustrated. I’m out over $500 if Aligne doesn’t send me back the wrong item not meant for them. PLEASE GET IN CONTACT WITH ME!!! This is terrible customer service. You have my information.

I love the clothes from Aligne but my God the customer service is terrible. I sent an item back at the beginning of July (Order AL-83580) and heard nothing about my refund. I then emailed to chase this up on 19/07/2023 and was advised id receive a refund 3-5 working days later. This time frame has now passed and I have sent 3 other emails with no response. I have therefore been £34 out of pocket for a month now. Its absolutely ridiculous and unable to find how to make a formal complaint!!!