Alltouchcase Avis 

Horrific company! Supposedly they have a great product! I wish I could see it!!! After 3 months of waiting, no product, no emails and obviously no refund.

Keeping this short and simple. This company has absolutely zero clue what they are doing. If you reach out to them through customer service, you will get flat out ignored. This is a simple cash grab company that was slapped together by people who have no clue how to run a business. You won’t get your product, you’ll have to fight for a refund and probably the most embarrassing thing for them is the person that runs their social media account cannot be over the age of 13. They choose to use social media as a way to argue with customers and block them from social media accounts. Finally was able to get a refund from them and I turned around and placed an order with a different company the same day. That order has already shipped to me. There are plenty of companies that make these items, don’t bother wasting your time with this one. Have you ever seen a company with nothing but one star reviews? There’s a reason for that.

TLDR Version - Company is a joke. You won’t get your product, you’ll fight for a refund… If you can get a response… And the person that runs their social media accounts is an absolute child.

Good afternoon. I placed an order over 60 days ago and haven't received my product. I’ve emailed you several times, and you justify the delay by comparing the situation to the issues PSA is facing. This is my third or fourth purchase, and I don't plan on buying from you again. Your website states that shipping takes 6 to 7 days, but that’s a lie; you should clarify that shipping actually takes 60 days or more so people can decide whether or not to buy. There are plenty of alternatives, but as a collector, I started with you and wanted all my cards to match—though, as I said, I’ll be switching providers.
Thank you. I imagine these words matter as little to you as my orders do, but as a business owner and collector, I feel compelled to speak my mind. ORDER 5919

Possibly one of the most poorly managed companies I have ever encountered. The organization appears to have significant deficiencies in basic supply chain, procurement, inventory management, and customer fulfillment practices. There seems to be a fundamental lack of knowledge about customer demand, inventory planning, purchasing, and the company’s ability to fulfill orders.

The consistent explanation for fulfillment issues appears to be “customer demand.” While fluctuations in demand are certainly a reality of business, effective supply chain management is built around forecasting, inventory planning, procurement strategy, lead-time management, and maintaining appropriate levels of safety stock. Those fundamentals appear to be foreign to this company.

The customer service experience is even more disappointing. Their website directs customers to a customer service portal, yet inquiries get ignored. Attempts to contact the company through social media can also get ignored. When a response is eventually received, the customer is effectively blamed for not using the “correct” method of contacting them. Customers should not have to make repeated attempts through multiple channels simply to receive a response. Wow this might be a foreign concept for this company, a customer service portal typically means someone is monitoring that to maintain customer relations. Not here.

The company’s approach to social media is particularly unprofessional. Rather than using customer feedback as an opportunity to demonstrate transparency and address concerns publicly and professionally, legitimate criticism appears to result in customers being blocked or dismissed. A company confident in its products and customer service should be willing to address reasonable criticism constructively.

There are plenty of professional ways to manage customer relationships when a company is experiencing supply constraints or struggling to meet demand. Customers can be provided with realistic lead times, proactive updates, estimated fulfillment dates, alternative products, or other meaningful solutions. Unfortunately, that level of communication and customer relationship management appears to be missing here.

Ultimately, the biggest issue is not simply that the company occasionally struggles to fulfill orders. It is the apparent lack of fundamental supply chain discipline, inventory management, customer communication, and operational planning behind those failures.

If you place an order with this company, be prepared for the possibility that your money may be tied up for an extended period before the order is ultimately canceled or refunded. Based on my experience, it feels less like a reliable purchasing experience and more like providing the company with an interest-free loan while waiting to see whether they can fulfill the order.

I have never been more motivated to leave a negative review than for All Touch. I placed orders nearly 7 weeks ago, have been unfulfilled. Many attempts to inquire about timing are left ignored or when they do reply they provide no useful information except to say I’m still in line. I finally sent a note via IG to ask for a refund if the delays continue, and was met with a snarky reply by someone who likely has not seen any of the communication between me and a nearly non existent customer service team. And then they blocked me lol.

The very next day after my order was cancelled, I researched Phantom’s product line, sent them a note with a question, they replied quickly with an answer. I ordered quickly after and the order was processed and shipped in about 30 minutes!

Two companies in the same industry, All Touch after nearly 7 weeks leaves orders unfulfilled and beyond rude and indifferent customer service who treat customers with contempt, and Phantom quickly turns an order around and ships in 30 minutes after promptly answering a question about their product line.

By the looks of things this is standard operating procedure with them, as others come to this site to write reviews, which I’m sure will happen, consider lodging a complaint to the BBB. I did, and anything to bring transparency to how they do business will only help others in the future.

Would rate it at zero stars if I could. To be clear, I am not one to leave negative reviews or blast people on social media, but if I can help prevent others from falling victim to this company's business practices, then I feel like I have a responsibility to do so.

I placed an order at the beginning of April. As others have experienced as well, the website did NOT list the product as a pre-order. Several weeks later, in May, a first update: they generate a shipping label. This shipping label stays in that state for weeks on end. I send two emails requesting an update, citing their shipping policy and how we were far past the window in their policy. I get no response. I DM them on social media. I get no response. I send another email requesting my order be cancelled, then suddenly the product is shipped and I receive it mid-June, over 2 months after I had placed my order.

So, they cancel orders when you don't want to cancel, and don't cancel orders when you ask for a cancellation.

One more important piece of information: all these delays happen while they post frequently on social media advertising new product drops.

Their business practices are abysmal, their customer service even more so.

Ah, and just so my review is not entirely negative, their product is okay. Yep, just okay. Not trash, but most definitely nothing that warrants having to put up with their business practices or customer service. Folks, simply put, there are much better alternatives out there. Just do your research before ordering. The order I'm referencing here was my third order from them. They were never fast to ship to begin with, but they have definitely been getting worse over time, so I am done and will no longer order from them. In a hobby already rife with scammers and shady characters, we as customers need to take a stand to get these individuals out of our hobby.

I rarely leave negative reviews, but this experience deserves one.

After raising concerns about the company's shipping issues, instead of addressing the problem professionally, they blocked me and canceled my order. Rather than taking legitimate customer feedback as an opportunity to improve, they chose retaliation.

A reliable business doesn't silence customers for pointing out problems. It listens, communicates, and works to earn trust. This company did the opposite.

If a business can't handle respectful criticism without blocking customers and canceling orders, I'd seriously question how they handle bigger issues when they arise.

Customer service isn't about avoiding criticism—it's about responding to it professionally. Unfortunately, that didn't happen here.

I cannot recommend doing business with a company that treats honest feedback this way.

AVOID AT ALL COSTS

This company deserves 0 to 1/2 star tbh. Their customer service is non-existent, and at times their emails have been borderline offensive.

“Please abstain from ordering with us again” I was told.

When inquiring about a 2 month shipping delay, without any shipping updates.

Shout out Jolene at All Touch.

It's been 2 months since placing the order. Still not shipped. Every time I reach out for an update, "Jolene G." responds with "Please read our shipping policy on the website" which reads items take up to 10 business days to ship. Well it's been 45 now.

They simply don't have the product in stock. It's a Ponzi scheme. They either are stealing your money, or are taking your funds and then starting to produce the product.

Never once received an apology from them either. DO NOT ORDER.

I would give them 0 stars if possible. I placed a order weeks ago for all “in stock” Products. After two weeks if waiting for some shipping confirmation i Received nothing. I tried emailing them Multiple times with No response. Finally i received a rude email back stating “ Hi,
Your order has not shipped because it is still within the shipping timeline Shipping Policy – ALL TOUCH CASE

For future reference we have a shipping policy that can run over the standard timeline with high demand.
To this i responded the following:
I dont care about your fine print. This is the only product i have ever ordered with this big of a delay in shipping of a “in stock” product. There is no reason it should take so long to ship. Again this is how you lose customers not gain their loyalty. Hire more people if thats what you need to do. Very Disappointing.
To that Jolene G responded to me with the following email:

I will cancel you order, thank you.

Jolene G
ALL TOUCH Customer Care

I never stated i wanted to cancel the order only that as a repeat customer i was very disappointed with their super slow shipping time and lack of communication as a conpany. So now after weeks of waiting my order is cancelled and still no refund!
Great product but absolutely horrible customer service and a I dont care attitude from them. I would stay away from ordering anything from them unless you want a headache, I will not be a customer anymore after this experience.

PLEASE READ!! BUYER BEWARE!! STAY AWAY!! ALLTOUCH CASES TERRIBLE EXPERIENCE!! We placed our order on February 2, 2026. By mid February we had received ZERO correspondence, so we reached out. By March 10th, we had sent 8 emails and left NUMEROUS voicemails (you can only leave a voicemail, you can't speak with anyone) and we still had ZERO response. After finally leaving a direct message on social media, they reached out AND They FINALLY gave us a tracking number. We start tracking the tracking number and its going to FLORIDA (we live in GA). After contacting ALLTOUCH once again AND NEVER GETTING A RESPONSE, we go to our local post office for help. The post office shows us a picture of the package that was scanned through their system with the tracking number ALLTOUCH provided to us. THIS IS A TRACKING NUMBER THAT IS FROM GRILLMASTERS GOING TO A GUY IN FLORIDA. This wasn't even our tracking number!!! This wasn't even ALLTOUCH's tracking number printed from their system!! The post office suggested that ALLTOUCH was trying to scam us. We reached out to ALLTOUCH once again to inform them that the tracking number they have us was incorrect. They then accuse us of scamming!! We are trying to get the charges reversed from our bank. Its been almost 2 months, and we are out almost $500 and we have no product. BUYER BEWARE!! PLEASE STAY AWAY FROM ALLTOUCH CASES!!

Placed a order back on January 3rd saw no movement for 2 weeks, emailed them and was told an item was a pre-ordered item and will ship once available. This was incorrect nothing I ordered was a pre-order, 2 weeks later I received a email that my order had shipped, great! Checked the tracking number a week later and it still shows label created with no movement. Exchange emails for a week with customer service until the found called me to tell me that cases I ordered were sold out and it would be some time before they come in. I asked to get a different size case and George offered a free base of cases for my wait, well it's been a week and still have no shipping update and the original tracking number has been cancelled. What a terrible company I am waiting to be contacted after requesting a full refund

This company practices HORRIBLE customer service. DO NOT BUY from them!
I ordered 2 boxes of All Touch Cases 2 weeks ago. I noticed via my shopify app that there had been no updates on my order which seemed weird. So I emailed them just asking for a simple order update. No reply. So I email them again asking for a simple order update. Finally I receive a response and its just a link to their "shipping policy"... Which states orders will be processed within 7 business days. My order has already exceeded that timeframe.
So I replied telling them that I didnt appreciate being given a link to something I already had access to and NO UPDATE on my order. I simply asked for an update. That's all I wanted.
Few minutes later I see that my order has now been cancelled. I NEVER asked for my order to be canceled. I simply asked for an update.
Sure I was a little upset but I never said anything offensive in my email. Simply explained how they didnt provide me with anything useful.
This company needs a lesson in customer service. Imagine spending nearly 100$ on a few sports card cases and then being treated this way when all you did was ask for an order update?

Worst customer service. No updates. Ordered product. $600 plus worth of product. No update or tracking after 6 business days. No email response. Or social media response. Terrible.
I will never use them. Stay away.

I have ordered twice now to see what these cases are about and both times have yet to receive any package and the customer service number is just an automated call recording that tells you to email. This is unreal that it happened twice. I will be calling my credit card company to get my money back on these.

There is no customer service to help you. I order an all touch two weeks ago and never got a email to verify my purchase. I keep messaging them trying to get refund and nothing. DO NOT ORDER!!!!