I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Voir plus
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Voir plus
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customer service was amazing, they were very informative about the scheme they run also very informative on the fitting of the WiFi & also doing a very clean and tidy job! Would highly recommend. th... Voir plus
I've been very impressed with Alncom. The service is as advertised in terms of internet speeds. More importantly, if there's a problem, they respond to a support ticket within a few hours & you get a... Voir plus
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À propos de l'entreprise
À propos de Alncom
Écrit par l'entreprise
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Coordonnées de contact
Alncom, NE662PF, Alnwick, Royaume-Uni
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Excellent
498 avis
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From my initial phone call it was fitted same day
From my initial phone call, to the arrival of the installation team, it was four hours.
The work was done in an efficient and tidy manner and the operatives first class.
I've never had an issue with the system so I would reccomend this business.
Les
6 février 2025
Avis spontané
Réponse de Alncom
Hi Les, thank you for your glowing 5*review, we really do appreciate your support and taking the time to share your Alncom broadband experience.
If you need us in the future for any support, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless, exactly as promised. The customer service was superb. Thankyou for setting up my TV, Laptop phone etc. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
30 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Sheila for your fabulous 5* review, we are delighted that you have been impressed with our teams and the installation of your Alncom broadband.
We would also like to thank you for the recommendation, this is very much appreciated.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient setting up process and good…
Efficient setting up process and good coverage and service since. Supporting local business
2 février 2026
Avis spontané
Réponse de Alncom
Thank you for your 5*review, our teams really do appreciate you taking the time to share your views on your Alncom Broadband.
If you need any support in the future please do call us on 01665 604 816 and we will be happy to help.
Team Alncom
They installed the system without any…
They installed the system without any fuss or mess. It works really well. I haven't had any cause to contact them , but they will occasionally get in touch to make sure everything is okay. Cannot fault this company
19 juin 2025
Avis spontané
Réponse de Alncom
Thank you Alan for your 5* review, we are truly grateful to you for taking the time to share your experience of your Alncom Broadband.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any support in the future and we will be happy to help.
Team Alncom
Being using Alncom for 3years now…
Been using Alncom for 3years now brilliant service always, if ever a problem occurs dealt with as soon as possible engineers very efficient and polite and customer service excellent.
2 février 2026
Avis spontané
Réponse de Alncom
Thank you Hazel for leaving your 5* review and for your continuous support, we are extremely grateful to you.
We look forward to continuing to provide you with the best service possible.
If you need any support in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Reliable and responsive
Reliable broadband and responsive, friendly customer service - hope it remains that way
30 janvier 2026
Avis spontané
Réponse de Alncom
Thank you for your kind words, and giving us 5*'s we are thrilled you have had a great experience with our teams at Alncom. We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any support to you in the future.
Team Alncom.
I got two lines from them both have…
I got two lines from them both have been excellent and the service has been personable and effective. A world of difference from the massive soulless providers like sky and co. 10/10
30 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Dan for your 5* review, we are really happy that you feel valued as an Alncom customer, all of our teams will always do their utmost to provide the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I am very impressed with Alncom
I am very impressed with Alncom. The installation was faultless with stability and broadband speed exactly as promised. The customer service has always been superb and pricing very competitive. Much of the village have switched to Alncom and I have yet to hear from anyone who hasn’t had great service. I would not hesitate to recommend Alncom to anyone who is thinking of changing their Broadband supplier.
29 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Philip for taking the time to write your 5* review, we are extremely grateful to you for sharing your experience of your service you have received from our teams at Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Troube-free experience
There have been no issues since the connection was installed, so I can't comment on their support. The speed and reliability are as promised.
29 janvier 2026
Avis spontané
Réponse de Alncom
Hi John, thank you for your 5*review, we are thrilled that you are happy with the speeds and reliability of your Alncom Broadband. If you need us in the future you can contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Two separate things have impressed me
Two separate things have impressed me.
Firstly the reliability of the service is excellent, particularly when compared to my previous broadband provider.
Secondly I recently had an issue where certain apps on the Android phones in my house would only open when not connected to the WiFi service. Even though this was a problem with the Android phones the Alncom technical desk continued to investigate the issue with patience and with prompt responses to my questions. Great to be able to communicate with a local human!
27 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Jim, we are delighted that you are impressed with our teams and for taking the time to leave your 5* review.
We look forward to continuing to provide you with the best service possible.
Please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer care
We use the internet for our business and had a sudden outage. Spoke to Rhian who went above and beyond what I would expect her standard duties to be to keep me informed as to the issue and timescales to be back online. I have always had fantastic service from Alncom and Rhian is in my eyes a great member to have on the Alncom team.
22 janvier 2026
Avis spontané
Réponse de Alncom
Thank you so much Sean for the outstanding 5*review, I will pass your kind words onto Rhian, who is a valued member of our team. If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great value, local and real people on help desk
After years with, variously, the Post Office, Vodafone and Plusnet, our neighbour suggested Alncom and we haven't looked back. In excess of 100Mpbs for £25/month with good technical back-up, what's not to like?
27 janvier 2026
Avis spontané
Réponse de Alncom
Hi Jan, thank you for taking the time to write your 5* review, we are delighted that you chose Alncom to be your broadband provider.
Please do not hesitate to contact us if you need any support in the future on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
I can always get an immediate response…
I can always get an immediate response from Alncom be my enquiry technical or admin. All the people I have dealt with at Alncom have been friendly and helpful. I just hope that because they are so good that they will not be bought out or swallowed up by one of the giant providers/corporations. Keep going as you are Alncom but please do not raise the prices in the way that some of your competitors do.
27 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Derek for your glowing 5*review, we are so glad that your enquiries have been dealt with quickly. Our teams will always do their utmost to deal with any queries as promptly and efficiently as possible.
We look forward to continuing to provide you with the best service possible.
Please do contact us if you need any support in the future on 01665 604 816 or email help@alncom.couk and we will be happy to help.
Team Alncom
Great LOCAL provider
Alncom are a local provider who provide a great service. Broadband is very rarely down and the really good thing is that they are always on the end of a phone. No hanging around, no messing about - they answer their phones and talk you through issues.
27 janvier 2026
Avis spontané
Réponse de Alncom
Hi Helen, thank you for leaving your 5* review and continuing to support our local company and our local people, we really do appreciate you taking the time to share your Alncom experience.
We thrive on providing a personalised service to our valued customers.
If you need us in the future, no matter how small your query is, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom.
Very pleased with our move to Alncom
Looked around on reaching the end of our previous contract and looked at Alncom after recommendation from neighbours - very glad we did. We've had friendly and helpful service right from our first call to the office after looking at the packages on the web site, promptly arranging a visit from engineers to check on-site and discuss what we needed, where we wanted things, and to be sure we understood what would need doing, all at times to suit us. The office team explained the broadband voucher scheme which has funded the installation at no cost to us, and handled all the account setup in a timely way. The installation was quickly and cleanly done and the engineers proficient and friendly despite working in difficult weather - top team! Very pleased at the improved speed of our connection too, well up to or better than that discussed. Alncom highly recommended.
26 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Richard for your fabulous 5* review. We are extremely grateful to you for sharing your Alncom experience and for highly recommending us.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Réponse de Alncom
Hi Richard, thank you for giving us 5*'s for our customer service, our teams are very grateful to you. We are here if you need us for any support in the future, please do contact us on 01665 604 816 and we will be happy to help.
Team Alncom
Very easy to deal with
Very easy to deal with, very flexible fitting in around my work/home schedule.
Installation guys again east to deal with , polite and efficient
How businesses should be run
19 janvier 2026
Avis spontané
Réponse de Alncom
Hi Stuart, your feedback is greatly appreciated and thank you for giving us a 5*
We are delighted that we could work around your schedule and carry out your Alncom Broadband installation on a day that suited you the most.
We are here if you need us in the future for support on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Quick and easy to get set up organised…
Quick and easy to get set up organised by danielle,callum done the installation and was fab,would definitely recommend alncom
23 janvier 2026
Avis spontané
Réponse de Alncom
Hi Melissa, thank you for your 5* review, we are so glad that you have been connected so quickly, I will pass your feedback onto our team members, Danielle and Callum.
We look forward to serving you as our valued customer, if you need us in the future, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent and swift service
After months of wi fi issues with another provider we contacted Alncom with a view to getting full fibre broadband. The techs were onsite within a couple of days, turned up on time worked quickly and the installation took about 1 hour. A speed test in all rooms showed really quick upload and download speed - also the service has been very stable from the start. The customer services team were attentive, informative and made the process of switching from previous provider painless. Really good experience and would recommend highly
16 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Alan for your 5* review, our teams really do appreciate you taking the time to share your Alncom experience.
We look forward to providing you with the best service possible and if you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service beyond expectations
I have been with Alncom for 3 years. When I moved recently the easiest part of the move was the transfer of broadband. On the occasion there is a problem the service desk staff are very helpful, professional, and keep me well informed until resolution. After resolution they always confirm with me that everything is ok. Many much larger firms could benefit from copying the service standards that Alncom work to. I have dealt with many broadband suppliers both for work and home and have not found a single one that matches Alncom. I would recommend them to anyone.
22 janvier 2026
Avis spontané
Réponse de Alncom
Thank you Chris for continuing to be our valued customer and leaving your 5* review, we are really grateful to you.
We really do appreciate your view on the service you receive from us, as our teams will always do their utmost to provide the best service possible for you.
If you need us for any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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